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4.2 out of 5

"I stayed in one bed room apartment and standard room. Standard room had enough Space but I highly recommend apartment type rooms. They are spacious, h ... " More

By a verified traveller on Thu 02 Jan 2020

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Hotel Description

A family-friendly stay in the heart of Port Vila awaits you at The Melanesian Port Vila Hotel. Within a short 5-minute stroll, you'll find Parliament House and National Museum. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 75 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, furnished balconies, and in-room childcare. Refrigerators and room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Coffee/tea makers, ceiling fans, and safes are also available.

A day of pampering at Eden Hair & Spa can include massages, body scrubs, and mani/pedis. The fine-dining restaurant, Ristorante Casa Mia, is open for dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool and pool loungers. 2691 square feet (250 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning free continental breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a short walk of this 3-star Port Vila hotel include Iririki Island and Port Vila Market is within 15 minutes.

Hibiscus Studio Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$114* Per night/room 1 Dec. - 2 Dec.

Superior Orchid Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Orchid Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Melanesian Port Vila Hotel ratings based on 37 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Melanesian Port Vila Hotel

Everyone (27) Couples (7) Family (2)
5 out of 5
I stayed in one bed room apartment and standard room. Standard room had enough Space but I highly recommend apartment type rooms. They are spacious, have kitchen with cooktop, big bathroom with washing machine... very comfortable to stay. 10 minutes walk to city centre, 15 minutes drive to airport, good hotel to use for transition to another island.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Stacey - Reservations

Hi, Thank you for taking the time to write to us with your beautiful comments. We are sure to host you again & do not hesitate to contact us prior to your visit with us again. Kind regards,

4 out of 5
We were greeted with a welcome drink upon arrival and found the staff friendly and helpful. Initially we were placed in the wrong room but they rectified that and put us in the room we booked. We liked the fact that the Melanesian was close to town and had great cultural performances on some nights. We liked the fact that their breakfast had a wide variety of food including the fish shaped pancakes, crussoints, cereals, fruits and yogurts which catered to all breakfast preferences. Our concerns when staying there with a toddler was that the pool is not fenced and on the 3rd floor on the railings on the balcony outside the enterance to the rooms too wide. They are wide enough to fit a small child through. We had to be extra vigilant in keeping our child away from the railings. It would make it safer for small children if either chicken wire is placed as an extra barrier or the railings be moved closer together.

Posted by on 29 Aug. 2019

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Comment from Hotel Management

5 Sep. 2019 by res

Hi, Thank you for your feedback and lovely comments on the Hotel itself, the staff, the food and the shows. Of course a kids safety is always important. Thank you for your suggestion regarding the balcony railing. Usually with a family travelling with little toddlers, we always try to put them on the ground level for safety reason. From time to time when it's a full house it's when they get the 2nd Floor. But thank you for your suggestion, we will talk to the Management about it and maybe it will be something to think of in the coming future. Also for the Balcony railing. However we thank you for choosing to stay with us and hopefully we will see you again in another visit. Kind regards, Melanesian Team

3 out of 5
Hi rooms were nice , not enough cutlery as we wanted to cook island food . No detergent to wash cloths as their is washing machine. No wipes to clean kitchen sinks . Only 2 sachet of tea and 2 sachet of coffee

Posted by on 6 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by annabelle

Hi, Thank you for your email. We apologies that you didn't meet your expectations on some things in the room. We will talk to our head departments regarding this. Thank you for choosing to stay with The Melanesian Hotel and hope to see you again for a return visit. Kind regards, Melanesian Team

3 out of 5
Very dissapointed that we upgraded our room only to arrive and be told we could not move into the room until the next day, also dissapointed that the pool was dirty when we wanted to have a swim one day, we then requested that the pool be cleaned and we were tols that it could not be cleaned for a few hours. Overall pretty happy with the location and the staff

Posted by on 21 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Tracey - Reservations Department

Hi, Thank you for your feedback. Your comments matters to us. We’re glad to hear that you’ve had a pretty enjoyable stay & our staff contributed a lot with it. On the other hand, we are disappointed to hear that you wasn’t able to upgrade to another type of room when you arrive, due to some technical problems which caused the overbooking & kindly message you but was too late . Also, we apologize on the inconvenience that cause you with our pool but we hope you still had a good swim after the cleaning process as cleanliness is important to us. Overall, we would like to thank you for choosing us and we look forward to see you again. Kind Regards,

4 out of 5
We loved our stay in a appartment , we will definitely stay again . Staff are excellent. The only complaint I have is food served around the pool is served cold . So I rate the resort and accommodation 9 out of 10 . The food 3 out of 10 I would really like them to look at a way to get food to customers hotter . This will not stop me from staying there , I would just go elsewhere to eat .

Posted by on 5 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Melanesian Team

Hi , Thank you for your feedback. We apologies for the food service provided , will forward this to the management and department concerned and will make sure that will not happen again .All your comments are essential to us about good and bad services. Despite this, we hope to be able to welcome you back on a return visit to Vanuatu. Thank you and tropical regards,

4 out of 5
Nice hotel and close to town. transport is just outside the door.

Posted by , from Melbourne Australia on 5 Nov. 2018

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Comment from Hotel Management

13 Nov. 2018 by Res

Hi Anthony, Thank you for your comments we appreciate all the nice feedback. We hope to see you again with us. Sincerely, Reservations DPT

4 out of 5
Handy position within a walk of town - with its markets and peculiarly unlit souvenir shops. Staff are very friendly (especially Zel in reception & Franky in the pool bar/breakfast deck). Rooms are clean and functional, some which would benefit from a lick of paint but, hey, we just slept until brekky, then headed out for the day. Really enjoyed our stay. Steve

Posted by , from Sydney on 11 Sep. 2018

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Comment from Hotel Management

12 Sep. 2018 by Melanesian Team

Dear Steve, Thank you for staying with us , We appreciate your feedback and we will share with our staff and department concerned. We look forward to welcome you back to the Melanesian Hotel . Kind regards

5 out of 5
Great price for handy location. Only 10 mins walking to town. Lovely deep swimming pool and Italian restaurant on site. Staff went the extra mile with making us feel welcome. Will return.

Posted by , from New Zealand on 3 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by Ms Tracey - Guest Relations Officer

Dear Karlene, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Regards,

3 out of 5
The Melanesian was an ok hotel, with some excellent features. The cultural shows were great, but there was so much the staff and management could do to make our stay outstanding, but they clearly couldn't be bothered. The front desk gave out information that was incorrect, asking to use the facilities gained a blank stare. Breakfast was adequate but nothing more. A la carte food was expensive, slow and cold.

Posted by , from Auckland on 31 Aug. 2018

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Comment from Hotel Management

14 Sep. 2018 by Tracey - Guest Relations Officer

Dear Dex, Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call/email me to share more information and I will try my best to rectify the situation. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you.back then. Regards,

3 out of 5
Hotel chosen for convenience to Port Vila as we needed a room for a stopover. The bed had an unusual wooden frame that could be difficult for some getting in and out of bed. Also there was no lift -only stairs. The bar food and included breakfast were both good-better than we expected.

Posted by , from Sydney on 13 Jul. 2018

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Comment from Hotel Management

17 Jul. 2018 by Tina

Hi Donna, Thank you for your feedback. All positive / negative comments from our guest are always welcome and to see what we need to work on with whichever departments. We'll take into consideration on what you suggest. Have a lovely day. Reservation DPT

About the The Melanesian Port Vila Hotel

Location Rue Picarde, Port Vila, Efate

Property Features

The Melanesian Port Vila Hotel offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2691 square feet (250 square meters) and includes a conference center. A children's pool, a library, and a terrace are also featured at the family-friendly The Melanesian Port Vila Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 3-star Port Vila hotel.

  • 75 guestrooms or units
  • 3 levels
  • 4 buildings
  • 2691 sq ft of conference space
  • 250 sq m of conference space
  • Built in 1993
  • Continental breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Port Vila (VLI-Bauerfield) (6.8 km / 4.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Melanesian Port Vila Hotel offers 75 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. 26-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Port Vila hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Ristorante Casa Mia - This fine-dining restaurant serves dinner only. A children's menu is available.

Oasis Bar and Grill - This poolside diner serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Melanesian Port Vila Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No lifts
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VUV 2000 per person (one-way)
  • Airport shuttle fee per child: VUV 1000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Melanesian Port Vila
  • Hotel Port Vila
  • Melanesian Hotel
  • Melanesian Hotel Port Vila
  • Melanesian Port Vila
  • Melanesian Port Vila Hotel
  • Port Vila Hotel
  • Melanesian Hotel Port Vila
  • The Melanesian Port Vila Vanuatu
  • The Melanesian Port Vila Hotel Port Vila
  • Melanesian Port Vila
  • The Melanesian Vila Hotel Vila
  • The Melanesian Port Vila Hotel Hotel
  • The Melanesian Port Vila Hotel Port Vila
  • The Melanesian Port Vila Hotel Hotel Port Vila

You should know

  • The Melanesian Port Vila Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.