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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only luxury on the beach

Choose dates to view prices

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Aerial view
Owner´s Suite
Front of property
Exterior
Reviews
8.2

Very good

Popular amenities

  • Restaurant
  • BarBarBar
  • Pool
  • Air conditioningAir conditioningAir conditioning
  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

10/10 Exceptional

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$200
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includes taxes & fees
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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 15-minute stroll, you'll find popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this beachfront hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. .Within a 20-minute walk of this 4.5-property class Playa del Carmen hotel, attractions include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • El Fogon - 1 min walk
  • Mandala - 5 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Sakura Ramen - 1 min walk
  • Mu. Burgerhouse - 4 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only luxury on the beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary dressing gowns. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Building
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Day (1 January) Gala Dinner per adult: USD 215
  • A damage deposit of USD 100 will be collected before check-in.
  • Resort fee: USD 20 per person, per night
The resort fee includes:
  • Additional inclusions
  • Breakfast
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 31 May 2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 13 June 2024 start from AU$659.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 12-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests recommend it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 303 out of 591 reviews" "
Rating 8 - Good. 144 out of 591 reviews" "
Rating 6 - Okay. 60 out of 591 reviews" "
Rating 4 - Poor. 37 out of 591 reviews" "
Rating 2 - Terrible. 47 out of 591 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lana

Travelled with partner
Disliked: Amenities
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Stayed 2 nights in Feb 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff very accessible and kind. There is a club on top of the hotel that can be fun, but you can hear the music in the rooms and it’s non stop EDM. If that’s your thing, this place is perfect. It’s right on the ocean and right off the main tourist strip. Close walk to the bus station and taxi area.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bryan Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carmen was an excellent choice for us. Nice little beach club, lots of great dining options nearby, super friendly and helpful staff. Not a quiet area for those thst want that but we enjoy music snd didnt mind it. Great breakfasts! We would love to come back! Thanks Carmen Hotel!
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the service was awesome. Every morning a healthy breakfast ocean view starts the day out right. The room had a amazing view with a pool on top of the roof overlooking ocean. I differently would stay there again. Our stay 7 nights. Thank you 👍 jk and sk
Stayed 7 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
We booked the partial view room and it was just as the photos showed on their website! It exceeded all of our expectations! The staff were so sweet, helpful and accommodating. The room was clean and spacious and the view was gorgeous! We would sit out on the balcony every morning and night listening to the waves! Would highly recommend staying here if you get the chance!!!
Morning view from our balcony
Our room
Night view
Stayed 7 nights in Feb 2024

10/10 Excellent

barole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place Haley recommended
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely attentive and helpful staff. Courtesy, comfort were key. The property is conveniently located to beach & 5th Ave.
Stayed 4 nights in Feb 2024

8/10 Good

Vikki

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked forward to breakfast everyday. Loved our stay.
Stayed 7 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024