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Suite 24 ApartHotel By Xperience Hotels

Property class: 2

Photo gallery for Suite 24 ApartHotel By Xperience Hotels

A rooftop terrace with a stone wall, a large white jacuzzi, wicker furniture, and potted plants.
A modern interior with a white brick wall displaying 'SUITE 24'.
A breakfast setup with a wicker basket of oranges, two white toasters, a checkered tablecloth, plates, and toast with jam and butter on a table with a view of a house and trees.
A modern outdoor swimming pool with a clear blue tile design, surrounded by potted plants and a small grassy area.
A modern living room with a white sofa, a coffee table, and a flat-screen TV mounted on the wall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Calle 24 Norte, Entre Avenida 30 y Avenida 25, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪12 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Superior Apartment, 1 Queen Bed

A modern bedroom with a large bed, a wooden headboard, and a small bedside table with a plant.

Superior Apartment, 1 Queen Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Double Beds

A hotel room with two beds, a flat-screen TV mounted on the wall, a red curtain, and a flower arrangement.

Superior Apartment, 2 Double Beds

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At Suite 24 ApartHotel By Xperience Hotels you'll be within just a 15-minute stroll of popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Additionally, you'll find a garden and luggage storage. There's also the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 8 min walk - 0.7 km
  • Central Square - 11 min walk - 1.0 km
  • Playa del Carmen Main Beach - 12 min walk - 1.1 km
  • Mamitas Beach - 12 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬7 min walk
  • ‪El Fogón - ‬4 min walk
  • ‪Señor Frogs - ‬8 min walk
  • ‪Amorino - ‬7 min walk
  • ‪Café Choux Choux - ‬2 min walk

About this property

Suite 24 ApartHotel By Xperience Hotels

Suite 24 ApartHotel By Xperience Hotels offers its guests an outdoor pool, a rooftop terrace, and a garden. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 15 guestrooms or units
  • 4 levels
  • 2 buildings
  • Terrace on the roof
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Smoking in designated areas
Suite 24 ApartHotel By Xperience Hotels offers 15 air-conditioned accommodations with free toiletries and a ceiling fan. Televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Suite 24 ApartHotel By Xperience Hotels.

Property is also known as

SUITE 24 Aparthotel Playa del Carmen
SUITE 24 Hotel
SUITE 24 Hotel Boutique Playa del Carmen
SUITE 24 Boutique Playa del Carmen
SUITE 24 Boutique
SUITE 24
SUITE 24 Hotel Boutique
Suite 24 By Xperience Hotels
Suite 24 Hotel Boutique By Xperience Hotels
Suite 24 ApartHotel By Xperience Hotels Hotel
Suite 24 ApartHotel By Xperience Hotels Playa del Carmen
Suite 24 ApartHotel By Xperience Hotels Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Suite 24 ApartHotel By Xperience Hotels?

Suite 24 ApartHotel By Xperience Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Suite 24 ApartHotel By Xperience Hotels?

Yep, Suite 24 ApartHotel By Xperience Hotels is a short 12-minute walk from Playa del Carmen Main Beach.

Does Suite 24 ApartHotel By Xperience Hotels have a pool?

Suite 24 ApartHotel By Xperience Hotels has an outdoor pool.

Is there a free airport shuttle available at Suite 24 ApartHotel By Xperience Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Suite 24 ApartHotel By Xperience Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Suite 24 ApartHotel By Xperience Hotels Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 113 reviews
Rating 8 - Good. 43 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A horrible place with terrible service as couldn’t even check in. No one was there. With a Spanish-speaking tenant’s help, tried calling but the person who picked up kept saying “no habla ingles” and hanging up. Tried messaging the WhatsApp number as per their QR code posted at the front door but never got a response, even a day and two days later. Had to find somewhere else to stay.
Stayed 4 nights in Feb 2022
Verified review

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the money. PROS: Clean, close to everything, easy access, nice breeze with all the windows open, nice shower. CONS: Noisy dogs most days (all day), next to two popular restaurants that play music late, kitchenette not well stocked for cooking, no towels or rags in the kitchen, chairs and couch not comfortable, hard mattress.
Stayed 28 nights in Oct 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness

Me fue bien en general.

La limpieza fue buena en general por favor pongan cestos de basura en la cocina y destapacaños en el baño además de más sábanas en la cama.
Stayed 5 nights in Oct 2021
Verified review

2/10 Terrible

César Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor estancia

No tienen personal en el hotel NADIE NADIE NI 1 SOLA PERSONA NI PARA EL CHECK IN NI CHECK OUT Un huésped nos hiso el favor de darnos una llave de 1 cuarto, obviamente no tienen mantenimiento ni servicios, nadie contesta el teléfono, increíble como pueda operar
Stayed 2 nights in Feb 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service
impossible de rejoindre l’établissement pour check-in
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Laura G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice and cute place

I stayed here for 1 day but even for just that one day the personnel of the hotel were really nice and attentive. I will be definitely be back. Good location close to the beach
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Rosa

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Difícil el acceso cuando no hay alguien en recepción, no limpiaron la Habitación de los tres dias que me hospede
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar muy cómodo y buen ubicación

El lugar se encuentra muy limpio y cómodo
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están muy bonitas, las camas cómodas
Stayed 3 nights in Mar 2020
Verified review

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Nice suite, ok service, great location, very very small pool
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

well priced for what you get in return

It’s actually a nice place, but it is poorly maintained. To be more clear, the building it self is great, but the rooms not so much. It seems the administration is extremely frugal, and doesn’t know what have a sense about the cost of doing business.
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

José Gabino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Siempre había tenido hasta que me topé con una pésima recepcionista.... me cambié de cuarto ... un dilema hacerla entender que a mi me aparecía otro precio en la plataforma pero aún así prolongue mi estancia pagando la diferencia, me entregaron la habitación nueva con 2 toallas salí hacer compras y cuando regrese había desaparecido una toalla por lo que obviamente se metieron a la habitación cuando yo no estaba.. en la noche baje para preguntar si había algún problema hacer check out temprano a 7.30 me respondió un chico muy amable por la noche y por la mañana llego la misma recepcionista que solo da problemas y ninguna solución aparte de que se mete a tu habitación... esa ... es la primera vez que soy grosera con el personal de rececpcion pues me salió con que había un problema y yo necesitaba partir a tomar mi vuelo y esta mujer ocasionándome problemas una recepcionista si puede destruir tu lugar no creo regresar Y disculpen por haberlo recomendado tanto tiempo ahora ya no es lo mismo el upgrade vale de nada pues entre a una habitación más barata con todo y la más cara te quitan todo.... pésimo servicio sin menospreciar que la habitación estaba sucia ... la chica de la recepción una mentirosa total me sacaba tantas historias cuando yo ya llevo 3 años quedándome en el hotel ... mentir es malo amiga recepcionista y si no te gusta tu trabajo búscate otro y deja de fastidiar viajeros
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau et pratique

A 10 min de la plage, beau studio spacieux avec le min pour cuisiner, au calme proche des commerces, avec petit dej simple. Pas de coffre-fort comme annoncé et pas su utiliser jacuzzi car eau froide. Bon, beau et pratique dans l ensemble.
Stayed 6 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Posizione ok Struttura media ma accogliente Colazione striminzita
Stayed 14 nights in Nov 2019
Verified review

6/10 Okay

Carlos Reinaldo

café da manha em pé na recepção.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

SteveTurbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price we paid. 24 hour front desk. Safe and secure as everyone entering hotel goes by front desk. Room included kitchen. Parking is on the street, but can park near front desk and street is well lit. No elevator, and we were on 4th floor, but not a big deal for us.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo ecxelente, muy agusto el personal muy atento y amable
Stayed 7 nights in May 2019
Verified review

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancias estuvo de 10 en este hotel lo recomiendo amplia mente
Stayed 5 nights in Apr 2019
Verified review

6/10 Okay

Carina

Liked: Amenities, property conditions & facilities
Av någon anledning, vi vet inte vilken, så fick vi något rött på en liten handduk. Det gick inte bort i tvätten, så vi fick betala den. Småaktigt! Bilderna på jaquzzin var med loungemöbler och upphällt vatten. Fanns inget av det i verkligheten. Så där kunde man inte vara. Falsk marknadsföring! Det städades dåligt, det syntes mest i badrummet. Lägenheten var helt ok annars. Det fanns det mesta. Saknade något att torka badkläder och badhandduk på. Fanns ingenstans att torka det.
Stayed 14 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado con personal amable y siempre dispuesto a atender cualquier requerimiento.
Stayed 6 nights in Mar 2019
Verified review

2/10 Terrible

Anibal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafadores

Reserve el hotel a las 6pm el mismo día que llegaría a el. Llegue a las 7pm. Me dijieron que ya tenia que hacer Check in día anterior! Tuve que irme a otro hotel. Y al 5to día cuando debía hacer check out pregunté si podía demorarme una hora. La respuesta fue no. Pague un día de más y ni siquiera tuvieron la bondad de devolverme una hora! La pero experiencia en hotel
Stayed 5 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement a 10 minutes dr marche du centre d'intérêt, personnel serviable et sympatique.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Alex

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
(1) The property is in good location, but hard to find by shuttles: walking distance to main thoroughfares, supermarkets/pharmacies beach, restaurants, money exchanges; can get some sleep, as it is not near clubs, and is in a residential area (2) Property has amenities: jacuzzis (but water is cold!); kitchenette (but no supplies); small pool, but usually unclean; continental breakfast
Stayed 8 nights in Feb 2019
Verified review

8/10 Good

Humberto felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena atención

Buen lugar acorde a lo que pagas tienes muy buena atención en la recepción y está a 4 cuadras de la quinta avenida, recomendable para descansar
Stayed 3 nights in Feb 2019