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Hotel Riu Tequila - All Inclusive

3.5 star property
All-inclusive property with 5 restaurants and 4 outdoor pools

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Reception hall
Free daily buffet breakfast
Garden
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪8 min walk‬
  • Playacar Golf Club
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room (M)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room (C)

Bathroom sink

Standard Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Double Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Living room

Suite Junior With View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior

Living room

Double Suite Junior

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Tequila - All Inclusive. You'll be 2.6 km (1.6 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Main Beach. Highlights at this family-friendly property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. The buffet restaurant, Rosa Roja, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the nightclub, free kids' club, gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playacar Beach.

What's nearby

  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 10 min walk - 0.9 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Playa del Carmen Main Beach - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 11 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪El Gaucho Steakhouse - ‬9 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Wyndham Pool Bar - ‬5 min walk

About this property

Hotel Riu Tequila - All Inclusive

All-inclusive property with 5 restaurants and 4 outdoor pools
Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive is a short 7-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Tequila - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Tequila - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Tequila - All Inclusive have a pool?

Hotel Riu Tequila - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Tequila - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Tequila - All Inclusive.

Is Hotel Riu Tequila - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Tequila - All Inclusive is a hit with families.

Does Hotel Riu Tequila - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Tequila - All Inclusive?

No, Hotel Riu Tequila - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Tequila - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Tequila - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Tequila - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Tequila - All Inclusive?

There is a golf course next to Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1005 reviews
Rating 8 - Good. 250 out of 1005 reviews
Rating 6 - Okay. 103 out of 1005 reviews
Rating 4 - Poor. 55 out of 1005 reviews
Rating 2 - Terrible. 46 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Logan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun environment
Stayed 4 nights in Mar 2025

10/10 Excellent

Francisco Eduardo Sigala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Annette Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very entertaining!
Stayed 7 nights in Mar 2025

2/10 Terrible

Cassidy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia and Afterpay canceled my payment arrangement on the day of the trip.
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. The staff is so friendly. The food was delicious. We’re already planning to go back next year.
Stayed 4 nights in Mar 2025

10/10 Excellent

David Romero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

shindanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay …spent my birthday weekend at resort with my husband. The room was clean…loved the actual mini bar with liquor I recognized. Always stayed full .food was good,loved the fact I didn’t need reservations for specialty restaurants.i hate that about other resort .drink were good a white party was a blast.lots of thing for adults to do. Will definitely stay at another Riu hotel again
Stayed 3 nights in Mar 2025

10/10 Excellent

reyes alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, service, entertainment, beach, pools. Our 15 time staying at a Riu property. Weve been staying at either Riu Palace Riviera Maya or Riu Tequila since 2016 and we have never been disappointed with our stay. While the club level isnt as full service as the Palace is, we find the club level hotels have more families and things going on for kids of all ages to enjoy. We enjoy the Palace level when we are traveling without our child. Since we were travelling with our 11 year old we chose the club level. We liked the rooms and evening entertainment at Tequila. Especially the neon and white parties on fridays. We spent our daytimes across the street at the pool and beach club for Riu Yucatan since Tequila isnt ocean front. Guests at Tequila can freely visit the Riu Yucatan and Riu Playacar and use their pools and beach areas etc. The walk wasnt bad but theres a golf cart shuttle all day as well. -Our room was great, we had a family villa which was a king size bed and a pull out couch. We had a small balcony with a hanger for wet clothes. Shower and toilet were a good size. Cleaning staff did a great job every day. -Food was good. Lots of options every day at the buffets, although the Palace Level has more variety day to day. We stick to the buffets for breakfast lunch and dinner. -Entertainment staff did a wonderful job keeping things all day and night. Coconut party, foam party, circus show were our favs -All staff were friendly and kind as always!!
Stayed 9 nights in Feb 2025

8/10 Good

Molly

Stayed 4 nights in Mar 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need to ban smoking at the resort!!

Basically the resort is very nice. We loved where our room was located and the food choices were good. However, my biggest disappointment and complaint (we spoke to the management several times about this) was the smoking that was allowed in the entrances to the resort. Coming from the rooms, there is only one way to enter the resort. There were many signs posted for NO SMOKING and there was even special area set aside out of the mainstream for the smokers. However, EVERY time we were trying to enter the main facility, there was a pack of smokers standing there blocking the entrance smoking. Also, the smoke drifted into the main lobby and made it unusable. We heard several other patrons complaining about the smoking. I have a sever allergy to smoke and this was very distressing. I couldn't go anywhere without my inhaler for fear of an asthma attack due to the smokers. When we brought this to the attention of the management, their response was "well they are outside and the smokers have right too!" This was unacceptable! Nothing was ever done to ask them to move or to deter the smokers from smoking anywhere they wanted to. We will never return to a RIU property because of this issue.
Stayed 11 nights in Feb 2025

2/10 Terrible

Pat

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty resort Not friendly staff Bad food Wife and i got food poisoning Told staff and they denied it was They blamed on alcohol and other resorts??!! Will NEVER go back to riu!!!
Stayed 6 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff are amazing. They are very friendly, polite and helpful. The floor in our room wasn't overly clean, but everything else was great. All of the restaurants at the resort had amazing food! Our daughter went to Mexico 2 years ago and stayed at a resort but after telling her about our stay at Riu, now she wants to stay at a Riu resort the next time she goes to Mexico!
Stayed 7 nights in Feb 2025

10/10 Excellent

Shawn B

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 5 nights in Feb 2025

8/10 Good

Gerald, Beloit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in descent condition. My room was clean & adequate. The staff is what makes this place rock! They did have a shirt sleeve requirement that wasn’t advertised even for the buffet? Veronica is my favorite!!
Stayed 10 nights in Feb 2025

6/10 Okay

Aaron, Pilot Point

Disliked: Property conditions & facilities
Very disappointed in no elevators. When we checked in we asked for rooms close to our daughters and they said for an additional fee they would put us close. Didn’t know there weren’t elevators and was placed on the 3rd floor dragging luggage up 3 flights of stairs. The videos of the entertainment were good but didn’t see the fun entertainment on the resort. We spent a great deal of time on the beach and there was many activities down there. Wish there was listed activities for the beach because we missed so much. The food on the resort is fair. Wouldn’t recommend the main Buffett! We did enjoy Bamboo. Not sure Riu is for us.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort was was incredible, offering a wide range of activities and lively entertainment. The food was exceptional, with a diverse selection, and the hospitality was truly outstanding.
Stayed 7 nights in Feb 2025

10/10 Excellent

Rubi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was excellent food, room,, beach, night time show.
Stayed 4 nights in Feb 2025

6/10 Okay

hassan

Liked: Cleanliness
Stayed 3 nights in Feb 2025

6/10 Okay

Carolyn Pope

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I was hoping for a more pleasurable time. Only had wait staff serving drinks at the pool. No wait staff in the bars at all. Mini fridge was only serviced once during my 4 day stay. To much money for the service received.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kristie L, Menomonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I AM A REPEAT CUSTOMER. GOOD STAFF AND FOOD. CUSTOM SERVICE IS GREAT
Stayed 9 nights in Feb 2025

10/10 Excellent

Felix Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel but the rooms are extremely basic n need some renovation's
Stayed 7 nights in Feb 2025