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Quality Inn Phoenix Airport

2.5 star property

Photo gallery for Quality Inn Phoenix Airport

Reception
Standard Room, 1 King Bed, Non Smoking, Pool View | View from room
Room, 2 Queen Beds, Non Smoking, Poolside | Bathroom
Free daily on-the-go breakfast
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
5121 E. La Puente Ave, Phoenix, AZ, 85044
  • Place, Cactus Jacks Bar and Grill
    ‪14 min walk‬
  • Place, C2 Tactical
    ‪2 min drive‬
  • Place, Arizona State University
    ‪10 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪14 min drive‬

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About the area

Phoenix

At Quality Inn Phoenix Airport you'll be 3 km (1.8 mi) from C2 Tactical and 3.8 km (2.3 mi) from Oasis Water Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and a complimentary breakfast. .Enjoy the 24-hour gym and Hot tub. 3444 square feet (320 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Added amenities include coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Ahwatukee Foothills hotel include Arizona State University and Arizona Mills Mall.

What's nearby

  • Cactus Jacks Bar and Grill - 14 min walk - 1.2 km
  • C2 Tactical - 2 min drive - 2.7 km
  • Arizona State University - 10 min drive - 12.8 km
  • Mortgage Matchup Center - 18 min drive - 24.1 km
  • Phoenix Convention Center - 18 min drive - 24.1 km

Getting around

  • University Dr - Ash Ave Tram Stop - 10 min drive
  • Sky Harbor International Airport (PHX) - 13 min drive

Restaurants

  • ‪Subway - ‬2 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Vietshack - ‬18 min walk
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Whataburger - ‬15 min walk

About this property

Quality Inn Phoenix Airport

Quality Inn Phoenix Airport offers its guests an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is available daily.

You'll find a 24-hour business centre on site. Event space at this hotel measures 3444 square feet (320 square metres) and includes conference space. The business-friendly Quality Inn Phoenix Airport also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

  • 1 building
  • 188 guestrooms or units
  • 4 levels
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • To-go breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • Dining venue
Quality Inn Phoenix Airport offers 188 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Fridges and microwaves are provided.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport shuttle available from 5:00 PM to 1:00 AM at scheduled times
  • Parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,444 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 

We should mention

  • Up to 3 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

Is parking available at Quality Inn Phoenix Airport?

Yep, Quality Inn Phoenix Airport has a self car park, for a fee. A self car park is also available, for a fee.

Does Quality Inn Phoenix Airport have a pool?

Quality Inn Phoenix Airport has an outdoor pool.

Is Quality Inn Phoenix Airport family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Quality Inn Phoenix Airport is a hit with families.

Does Quality Inn Phoenix Airport serve breakfast?

You bet, free on-the-go brekkie is served on weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Quality Inn Phoenix Airport?

No, Quality Inn Phoenix Airport does not offer an airport shuttle service.

Is there a bar or restaurant at Quality Inn Phoenix Airport?

Yep, you can grab a meal at Quality Inn Phoenix Airport's onsite restaurant.

What time are check-in & check-out at Quality Inn Phoenix Airport?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Quality Inn Phoenix Airport?

Furry friends are welcome at Quality Inn Phoenix Airport, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Quality Inn Phoenix Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1000 reviews
Rating 8 - Good. 318 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 127 out of 1000 reviews
Rating 2 - Terrible. 112 out of 1000 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Shari

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old, with multiple lock holes on the door. The elevator was dirty, the garbage cans overflowing with trash. The parking lot gross with sticky gunk and oil.
Stayed 2 nights in Jun 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
중간에 수영장이 있고 밤 12시까지 수영을 하게 해서 너무 시끄러웠고, 아무리 팬대닉 시기긴 하지만 아침이 너무 준비가 되어 있지 않았다. 바퀴벌레도 보였고. 가격도 싸지도 않았고...
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful!!

Stayed here many times before. This time the front desk clerk was rude and I told her I didn't appreciate it. The tv and phone didn't work, maintenance never showed,bugs and clump of dark hair in the bathroom (We both have white hair), pool not open, and ice machine didn't work. Won't be staying here again. I heard it's under new management and it's a shame.
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing abetting is nasty and dirty never. Again come to this place
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a service dog and he had a lot of room to run around there
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible room dirty, etc.....k will never choose this hotel again
Stayed 1 night in Mar 2021
Verified

6/10 Okay

James

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
over all was not bad but the room was really outdated spiderwebs on walls behind counters and very dirty under bed other then that I loved that they have microwaves and coffee pot in room it was really Quiet too.
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible!! Would not recommend to ANYONE. Dirty rooms, unfriendly staff, elevator is super unsafe
Stayed 3 nights in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was all but the Bates Motel. We got to check in at 4:00. They didn’t have our room ready. I waited 2 hours for my room to be ready. Michelle the receptionist was extremely rude. When we walked in our room I could tell it was not cleaned properly. It smelt like a dirty diaper. The dresser was broke. The counter at the vanity wasn’t even wiped down. We were just so tired and so hungry we decided to eat. After dinner my son opened the bathroom and a cockroach ran out. I stomped it and went down to the front desk. When I was in the lobby another woman was down there complaining that her “freshly” cleaned room had blood on the comforter. I told Michelle about the cockroach and she rudely responded that I would have to speak with her manager in the morning. My kids were asleep so I decided to stay the night and leave in the morning. We we’re supposed to stay 4 nights. I contacted Expedia and they tried to call the hotel on my behalf. The lobby refused to answer. I told myself I could tough this out for a night. I got up to go to the bathroom at 3:30am and there were 5-7 more cockroaches. I was packed by 6 am. I had to wait until 9:30am to speak with the manager. Michelle (rude receptionist from the night before) said I never complained about cockroaches last night. I told the manager and Michelle I was happy to bring the smashed up cockroaches down here for them to look at. The manager said I could leave early and they would refund me the other nights. I’m still waiting for i
Stayed 4 nights in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up at the hotel and checked in around 10:00. We got in the elevator to go to our room and the elevator stopped working. I was stuck in it for 5 minutes with my kids. My husband went to the lobby and it was all locked up and we couldn't get ahold of anyone. Luckily the elevator started working after 5 minutes. We went in to our room, there was blood on the sheet, a bug on the floor, and the fire alarm went off 3 different times. We stayed the night and checked out the next morning. We had already paid for the next night and asked for a refund. They told us Orbitz had to authorize the refund. I called Orbitz and they told us the general manager of the hotel had to authorize it. I have called the hotel multiple times in the last few days and haven't been able to speak to the manager. I'm not sure who to contact at this point because I keep getting the run around from both. This has been my worst hotel experience.
Stayed 2 nights in Mar 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty and overpriced place. Unclean rooms, garbage everywhere outside, graffiti on the walls. Not worth the stay even for a night.
Stayed 1 night in Mar 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never will come back again!

Stayed for 3 nights with kids, never had hot water, never had our waste baskets cleaned, received no service, the room was not clean. Will not stay here ever again.
Stayed 3 nights in Mar 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fire alarm went off both days that we stayed. Breakfast was terrible.. nothing like what’s on the pictures. The walls in bathroom are damp and peeling off. I stayed at this brand hotel before, never this bad.
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called to let the staff know that I would be arriving late and I was told that my room would be secure and to travel safely. When I got there another staff member told me my room was given away and I had to pay extra and book another room until the next day, then I would be able to have the room I booked previously. I chose this option only because I had my children with me. The room was disgusting! Stains were on EVERYTHING! The floor, chair, and the beds! Luckily my kids had throw blankets from home for them to lay on. I didn’t even sleep I was so grossed out. The people who work there should be ASHAMED of themselves. I would b to uuuuuuuuuuuuuuuuuuuuu
Stayed 3 nights in Mar 2021
Verified

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not clean rite pillow was dirty and the next day we clean back are room was not clean the bed was not fix.
Stayed 2 nights in Mar 2021
Verified

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Property conditions & facilities
Every day of the stay we had to get the key redone because it would expire itself so that was a pain. The bedding had rips and tears and the pillows were very very small-I’ve never seen hotel pillows like that. It looked like someone had kicked in the bathroom door at some point. The latch on the door was non existent.
Stayed 3 nights in Mar 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Has potential if just put some work in the place

Hotel was very dirty. Rooms in need of a major renovation. Carpets stained, dripping shower, stained sheets, and bugs in the ceiling light glass cover. AC worked well and the mattress was comfy but sheets may have been washed (i hope) but had stains. key cards didn’t work the second day so had to walk to the front desk to get reset. You get what you pay for. But pics are definitely cat fishing you.
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
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Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Ellen

Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID!!

I was checked into a room that had blood and semen on the sheets. 1 out of 4 bathroom lights worked. It smelled and the furniture was heavily damaged. I asked for a new room. The new room was a cloud of smoke- even though the hotel is smoke free. I could barely breathe. The cleanliness was not much better in this new room. I did not feel safe either. Lots of yelling from other guests. I ended up leaving. The front desk apologized and refunded me my stay which I appreciated but I would never ever ever stay here or recommend this hotel to anyone.
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Do I start with the cat urine smell in room, the absolute dirtiest carpet, the trash still in room, or maybe the death trap elevator...I work in the hotel business and have never left a bad review until now. This place is nasty..enough said
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

LES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it. Great service and the clerk who checked me in was very nice, courteous, respectful, warm n beautiful smile! My only criticism was my room smelled like cigarette smoke! It was a no smoking room.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a service dog and he looks the open area to play.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Cool and clean place bathrooms could use an update
Stayed 1 night in Feb 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Near to the freeway,near shops, gas station close to food court.
Stayed 3 nights in Feb 2021
Verified

2/10 Terrible

Rocio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse Hotel Experience

Our stay was horrible. I had called a day prior to let the hotel now we would be having a late check in also I had my dog with us. When we arrived at the hotel, the lady on the reception took forever to help me, when she did our room was no longer available, they were out of rooms. The front clerk found us a room not what we expected to make matters worse she gave us a a key of an occupied room. I had never felt so embarrassed going to someone else’s room has no words. The front desk lady gave us a handicap room since that was the only “available room”. However after going through that experience we couldn’t sleep the thought that it may happen again or the fact that they can give someone else a key to our room as she did to me. Overall, I had a horrible experience we decided to check out. We were completely tired it was along drive to get there that’s the reason we took the handicap room.
Stayed 2 nights in Feb 2021

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