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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Lobby lounge
Exterior
Standard Room, 2 Queen Beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$136
includes taxes & fees
14 June - 15 June

Explore the area

View map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, State Farm Stadium
    ‪20 min drive‬
  • Place, Desert Diamond Arena
    ‪21 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG puts you in the centre of Surprise, 5.5 km (3.4 mi) from Banner Del E Webb Medical Center and 5.7 km (3.6 mi) from Surprise Stadium. Highlights at this hotel include free continental breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. .Sights within a 10-minute drive of this Surprise Original Townsite hotel include Uptown Alley and Peoria Sports Complex.

What's nearby

  • Centennial Friendship Park - 3 min walk - 0.3 km
  • Peoria Sports Complex - 14 min drive - 10.6 km
  • Luke Air Force Base - 20 min drive - 14.6 km
  • State Farm Stadium - 20 min drive - 21.0 km
  • Desert Diamond Arena - 21 min drive - 21.4 km

Getting around

  • Sky Harbor International Airport (PHX) - 45 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Little Caesars Pizza - ‬4 min drive
  • ‪Roliberto's Mexican Food - ‬4 min drive
  • ‪Papa John's Pizza - ‬4 min drive
  • ‪Rio Mirage Cafe Y Cantina - ‬4 min drive

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Television in lobby
  • Lift
  • No smoking on site
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with a hairdryer and an iron/ironing board. 55-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Similar properties

Lobby
Best Western Plus Surprise-Phoenix NW
Surprise
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 1,002 reviews
The price is AU$147
includes taxes & fees
27 May - 28 May
Best Western Plus Surprise-Phoenix NW

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 25.00

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise

Days Inn Surprise

Days Inn Surprise Hotel

Days Inn Wyndham Surprise Hotel

Days Inn Wyndham Surprise

Surprise Days Inn

Days Inn Suites Surprise

Days Inn Suites by Wyndham Surprise

Garner Phoenix Surprise by IHG

Days Inn Suites by Wyndham Surprise

Garner Phoenix Surprise an IHG Hotel

Garner Hotel Phoenix – Surprise by IHG Hotel

Garner Hotel Phoenix – Surprise by IHG Surprise

Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Frequently asked questions

What is the cancellation policy at Garner Hotel Phoenix Northwest – Surprise by IHG?

Garner Hotel Phoenix Northwest – Surprise by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Garner Hotel Phoenix Northwest – Surprise by IHG?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Garner Hotel Phoenix Northwest – Surprise by IHG on 14 June 2026 start from AU$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Garner Hotel Phoenix Northwest – Surprise by IHG?

Yep, Garner Hotel Phoenix Northwest – Surprise by IHG has a free self car park.

Does Garner Hotel Phoenix Northwest – Surprise by IHG have a pool?

Garner Hotel Phoenix Northwest – Surprise by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does Garner Hotel Phoenix Northwest – Surprise by IHG serve breakfast?

Yep, complimentary continental breakfast is on offer daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Garner Hotel Phoenix Northwest – Surprise by IHG?

No, Garner Hotel Phoenix Northwest – Surprise by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Garner Hotel Phoenix Northwest – Surprise by IHG?

Yep, you can grab a meal at Garner Hotel Phoenix Northwest – Surprise by IHG's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Garner Hotel Phoenix Northwest – Surprise by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 346 reviews
Rating 8 - Good. 71 out of 346 reviews
Rating 6 - Okay. 22 out of 346 reviews
Rating 4 - Poor. 7 out of 346 reviews
Rating 2 - Terrible. 12 out of 346 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Arman

Stayed 1 night in Feb 2026

6/10 Okay

SAMUEL Howard

Travelled with family
Disliked: Amenities
Cleanliness needs to approve, had to remind staff to clean room and breakfast was below average and exercise room is not really an exercise room.
Stayed 7 nights in Feb 2026

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean, modern. Comfortable bed. The only negative was the AC unit. Very loud and hard to adjust to a comfortable level.
Stayed 1 night in Feb 2026

10/10 Excellent

MELISSA, Flora Vista

Stayed 1 night in Feb 2026

10/10 Excellent

Juan

Stayed 1 night in Dec 2025

8/10 Good

BREANNE

Stayed 5 nights in Feb 2026

10/10 Excellent

Alfred

Liked: Cleanliness, property conditions & facilities
I come to the Phoenix area from time to time as a working musician. This hotel and their staff are amazing. I won’t stay anywhere else now.
Stayed 2 nights in Feb 2026

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities
The room was clean and it was very comfortable and spacious. The only thing I would like would have been to have two bottles of water in the room. There was water in the lobby, but it was a pain to go back-and-forth to get water when we wanted some. I would definitely stay there again when we are in the area and hopefully get to use the pool next time.
Stayed 2 nights in Feb 2026

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff my stay was too short but excellent in price.
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff has been very helpful. Our trip itinerary changed 3 times and they accommodated us to our needs.
Stayed 2 nights in Feb 2026

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location was easy to find with plenty of parking available. Staff was friendly and welcoming and got me checked in and up to my room quickly. Rooms are spacious and clean and nights were very quiet.
Stayed 2 nights in Feb 2026

10/10 Excellent

Melanie

Stayed 3 nights in Jan 2026

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rate was great. Check in staff was friendly. Room was spotless. There were no drinking glasses, ice buckets, or coffee pot. But there was a fridge! No room service unless you hung door hanger out! That was a new adv. Did not have breakfast as it was over by 9:30am. Not sure I would stay there again.
Stayed 2 nights in Feb 2026

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Sheets stained. NO cups or glasses in the room. Ice machine in hallway but NO ice bucket in room. One small garbage can in the bathroom…none in the room. Leaf-blower from neighboring building at 7a. Breakfast food terrible. I’ll say the coffee is good and that Lynda at the front desk is a positive asset. And other than the leaf blower, the stay was relatively quiet.
Stained sheet
stained sheet
another stain on sheet. Gross.
Stayed 1 night in Feb 2026

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities
Crazy comfortable bed mattress
Stayed 2 nights in Feb 2026

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Kari, Silt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and professional. Rooms were clean and spacious. Didn’t use the pool, but it looked nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

RICHARD

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel is worn and unmaintained, no coffee in the room, no hot water on my last day. The in room fridge froze all my fruit ruining them. Staff were very odd.
Stayed 3 nights in Jan 2026

4/10 Poor

Louis

Checked in on Tuesday and checked out early Friday. Never saw anyone from housecleaning. No one cleaned the room. I had secure towels from the front desk on Wednesday & Thursday. Both times I complained and both times & was told the cleaning staff had already gone home for the day, along with the hotel manager. I would not go back.
Stayed 3 nights in Jan 2026

8/10 Good

Junior, Forth Worth

Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
The room was comfy, clean and staff were great
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenneth, Globe

Stayed 1 night in Jan 2026

8/10 Good

Patty, Prescott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, and a good value.
Stayed 3 nights in Jan 2026

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever love the staff and hotel. Feel so relaxed there and they give good service. Would recommend to stay there.
Stayed 1 night in Jan 2026

10/10 Excellent

douglas

Gem of a property. Easy to find off Bell Rd. Nice rooms. Decent breakfast.
Stayed 2 nights in Jan 2026