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Fairfield Inn by Marriott Mission Viejo / Orange County

2.5 star property
Hotel in Mission Viejo with free breakfast and 24-hour fitness centre

Photo gallery for Fairfield Inn by Marriott Mission Viejo / Orange County

Lobby sitting area
Room, 1 King Bed
Down duvets, desk, blackout curtains, iron/ironing board
Exterior
Business centre

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • Gym
The current price is AU$209
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
26328 Oso Pkwy, Mission Viejo, CA, 92691
  • Place, Mission Viejo Country Club
    ‪10 min walk‬
  • Place, Felipe Tennis Center
    ‪3 min drive‬
  • Place, Disneyland® Resort
    ‪26 min drive‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Down duvets, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Down duvets, desk, blackout curtains, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 52 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 52 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Down duvets, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Mobility Accessible, Tub)

Down duvets, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Hearing Accessible)

Down duvets, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Mobility Accessible, Tub)

Down duvets, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Down duvets, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(64 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Down duvets, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(35 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Mission Viejo

At Fairfield Inn by Marriott Mission Viejo / Orange County you'll be within a 15-minute walk of Mission Viejo Country Club and 4.1 km (2.5 mi) from Mission Hospital - Mission Viejo. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a snack bar/deli. There's also the convenience of free RV/bus/truck parking. .Attractions within a 10-minute drive of this Mission Viejo hotel include Mission San Juan Capistrano and Irvine Spectrum Center.

What's nearby

  • Mission Viejo Country Club - 10 min walk - 0.9 km
  • Saddleback College - 3 min drive - 3.8 km
  • Felipe Tennis Center - 3 min drive - 3.0 km
  • Disneyland® Resort - 26 min drive - 42.7 km
  • Disney California Adventure® Park - 26 min drive - 42.0 km

Getting around

  • Laguna Niguel Station - 4 min drive
  • Orange County, CA (SNA-John Wayne) - 21 min drive

Restaurants

  • ‪Krispy Kreme - ‬13 min walk
  • ‪Del Taco - ‬2 min drive
  • ‪Dairy Queen - ‬12 min walk
  • ‪Jack in the Box - ‬12 min walk
  • ‪Carl's Jr. - ‬2 min walk

About this property

Fairfield Inn by Marriott Mission Viejo / Orange County

Hotel in Mission Viejo with free breakfast and 24-hour fitness centre
Fairfield Inn by Marriott Mission Viejo / Orange County offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business centre. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Fairfield Inn by Marriott Mission Viejo / Orange County. Free self parking is available.

This Mission Viejo hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Fairfield Inn by Marriott Mission Viejo / Orange County offers 146 accommodations with iPod docking stations and MP3 docking stations. Beds feature down duvets. 50-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include baths or showers and hairdryers.

This Mission Viejo hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and in-room massages can be requested.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels
  • Hulu
  • IPod dock
  • MP3 dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 27 May 2025 to 9 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hot tub
  • Swimming pool
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and mobile payments. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Fairfield Inn by Marriott Mission Viejo / Orange County.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairfield Inn Marriott Hotel Mission Viejo Orange County
Fairfield Inn Marriott Orange County Hotel
Fairfield Inn Mission Viejo Orange County
Fairfield Inn Marriott Orange County
Fairfield Inn Marriott Mission Viejo Orange County Hotel
Hotel Fairfield Inn by Marriott Mission Viejo / Orange County
Fairfield Inn by Marriott Mission Viejo / Orange County Hotel
Fairfield Inn Marriott Mission Viejo Orange County Hotel
Fairfield Inn Marriott Orange County Hotel
Fairfield Inn Marriott Mission Viejo Orange County
Fairfield Inn Marriott Orange County

Frequently asked questions

What is the cancellation policy at Fairfield Inn by Marriott Mission Viejo / Orange County?

Fairfield Inn by Marriott Mission Viejo / Orange County offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairfield Inn by Marriott Mission Viejo / Orange County?

As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Fairfield Inn by Marriott Mission Viejo / Orange County on 14 Dec 2025 start from AU$209.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairfield Inn by Marriott Mission Viejo / Orange County?

Yep, Fairfield Inn by Marriott Mission Viejo / Orange County has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Fairfield Inn by Marriott Mission Viejo / Orange County?

The closest beach to Fairfield Inn by Marriott Mission Viejo / Orange County is Treasure Island Beach (10.9 km).

Does Fairfield Inn by Marriott Mission Viejo / Orange County have a pool?

Fairfield Inn by Marriott Mission Viejo / Orange County has an outdoor pool. The pool is open 8:00 AM to 10:00 PM. The property will be renovating the swimming pool from May 27 2025 until December 9 2025 (completion date subject to change).

What makes Fairfield Inn by Marriott Mission Viejo / Orange County a romantic place to stay?

1 hot tub, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Fairfield Inn by Marriott Mission Viejo / Orange County.

Is Fairfield Inn by Marriott Mission Viejo / Orange County family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Fairfield Inn by Marriott Mission Viejo / Orange County is a hit with families.

Does Fairfield Inn by Marriott Mission Viejo / Orange County serve breakfast?

You bet, free full breakfast is served weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Fairfield Inn by Marriott Mission Viejo / Orange County?

No, Fairfield Inn by Marriott Mission Viejo / Orange County does not offer an airport shuttle service.

What time are check-in & check-out at Fairfield Inn by Marriott Mission Viejo / Orange County?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairfield Inn by Marriott Mission Viejo / Orange County?

No, only service animals are allowed.

Is there a golf course on site at Fairfield Inn by Marriott Mission Viejo / Orange County?

There isn't one on site, but Mission Viejo Country Club is a short 12-minute walk away.

Fairfield Inn by Marriott Mission Viejo / Orange County Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1005 reviews
Rating 8 - Good. 291 out of 1005 reviews
Rating 6 - Okay. 115 out of 1005 reviews
Rating 4 - Poor. 56 out of 1005 reviews
Rating 2 - Terrible. 71 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Virginia, Pasadena

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is currently under construction. (Which I understand) The bathtub appeared dirty.
Stayed 1 night in Aug 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Perfect location near freway
Stayed 1 night in Aug 2025

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
they are under construction but the staff was great
Stayed 2 nights in Aug 2025

2/10 Terrible

Kimberly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Liked: Room comfort
The room was small, but the beds were comfortable. The breakfast was average. The hotel is undergoing a renovation, which didn’t bother us. However, the next morning there was a man directly outside our window putting up a ladder.
Stayed 2 nights in Aug 2025

10/10 Excellent

kunal

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Robert, Cathedral City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Joel

Stayed 2 nights in Aug 2025

4/10 Poor

Steve

Disliked: Cleanliness, staff & service
Got back late evening to find our room had not been cleaned.
Stayed 2 nights in Aug 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities

Works for night stay

Fine for a single night. Close to freeway, so freeway noise. Construction happening at hotel. Very small room. Ok breakfast included, but probably 40-50 people trying to get breakfast and only one waffle machine. Hotel should consider at least having two of them. When leaving hotel in morning, a Pest Control & Bedbug Service company truck was leaving too, so that’s concerning, but not sure if was doing service at the hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Ana, Snohomish

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Kathleen

Liked: Staff & service
Staff are fine. Cleaning for rooms are great . The entire hotel is under construction on the outside. Overpriced. Pool out of commission. Painters painted near room without warning. It will be a beautiful hotel in a few months. Breakfast was same every day. Nice staff but disappointed.
Stayed 9 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property had scaffolding all over the building and was going through construction.
Stayed 3 nights in Jul 2025

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lenora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I gave the are around a 3 is because it’s under construction
Stayed 1 night in Jul 2025

8/10 Good

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean and nice. Breakfast was also very good. The hotel is just a bit awkward with no sidewalk out of it, and the cleaning/washer area for the hotel staff being right next to elevators. The staff that attended me was in training so it took awhile to check in and that is okay but then they took over a week to initiate my security deposit return, so that wasn’t great.
Stayed 1 night in Jul 2025

2/10 Terrible

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awful! NEVER accept room 224! It is next to the elevator shafts which make noise almost all night, it is next door to the housekeeping storage closet which is used by the staff starting very early and they door is constantly being opened and closed and if they drop anything on the non-carpeted floor, it echoes into room 224. Then, the hotel was renovating outside by the pool and room 224 is right above the pool and in our case, the construction crews started at 7am breaking forms loose from the concrete poured the previous day - heck, they might as well have been right in our room! The staff was apologetic, but excused themselves from daring to make any reasonable recompense. I will never stay here again and my opinion of Marriott properties is beginning to dwindle with each passing day that I don't hear a response from the general property's general manager - who seems to care less than does his staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jul 2025

2/10 Terrible

Stephanie

Stayed 2 nights in Jun 2025

10/10 Excellent

HAMIDREZA

Stayed 1 night in Jun 2025

8/10 Good

Cari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean.
Stayed 3 nights in Jul 2025

2/10 Terrible

Lauren

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible!

The AC was loud with a ramping up noise like a jet plane and then suddenly it would make a loud clicking off noise then start all over. I finally had to turn it off and was sweating the rest of the night. There was no warm water or pressure in the morning
Stayed 1 night in Jun 2025

6/10 Okay

brittany

Business traveller
Liked: Cleanliness, staff & service, room comfort
The pool and spa were broken and under construction didint find out until we got there. The room was fine but useually they go and clean the room while your there and they didint
Stayed 2 nights in Jul 2025

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked the hotel, the hotel staff confirmed that the pool and hot tub would be functioning. I have four teenagers that I brought with me and we desperately needed the pool to cool off. That was the reason I booked this hotel was because they had a pool at a good price. When we got to the hotel, the pool and hot tub were completely torn apart and inaccessible and not available for use. Second, our bathroom only came with two bath towels. I asked the housekeeping staff for two more, and the man told me “I’m really busy I don’t have time.“ I sent one of my kids down to the front desk to retrieve two more towels because there were five of us in total. Our room did not get cleaned by housekeeping at all. Our trash cans had to be put in the hallway to be emptied because housekeeping would not come clean our room while we were gone during the day. We basically were the housekeeping for ourselves and while we don’t mind this, it was excessive and we did not get what we paid for. We needed a couple more pillows because the pillows are very flat and a couple of my kids easily wake up with headaches if they don’t have thick enough pillows. One of the housekeeping staff that I approached in the hallway told me that the hotel had ran out of pillows. So my kids had to fold their pillows in half to sleep on. The breakfast bar was fantastic. The waffle maker makes some of the best miniature Belgian waffles I’ve ever had. The reason I would never recommend this hotel to anyone is
Stayed 2 nights in Jul 2025