Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property
Riverside hotel with fitness centre and 24-hour business centre

Photo gallery for Crowne Plaza Niagara Falls NY Riverside by IHG

Property amenity
Banquet hall
Exterior
Terrace/patio
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
The current price is AU$206
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Place, Fashion Outlets of Niagara Falls
    ‪4 min drive‬
  • Place, Niagara Falls State Park
    ‪6 min drive‬
  • Place, Rainbow Bridge
    ‪8 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪6 min drive‬

Room options

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, City View

7.0 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 47 sq m
  • Sleeps 8
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, River View

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, River View

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, River View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Niagara Falls

At Crowne Plaza Niagara Falls NY Riverside by IHG, you'll be 3.4 km (2.1 mi) from Fashion Outlets of Niagara Falls and 6.3 km (3.9 mi) from Niagara Falls State Park. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Bella Vista Ristorante, is open for breakfast, lunch and dinner. 8673 square feet (806 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class La Salle hotel include Rainbow Bridge and American Falls.

What's nearby

  • Fashion Outlets of Niagara Falls - 4 min drive - 3.6 km
  • Niagara Falls State Park - 6 min drive - 7.6 km
  • Rainbow Bridge - 8 min drive - 9.0 km
  • American Falls - 9 min drive - 9.0 km
  • Cave of the Winds - 9 min drive - 9.0 km

Getting around

  • Niagara Falls Station - 14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Dirty Bird Chicken N’ Waffles Llc. - ‬3 min drive

About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

Riverside hotel with fitness centre and 24-hour business centre
Crowne Plaza Niagara Falls NY Riverside by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8673 square feet (806 square metres) and includes conference space. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Niagara Falls NY Riverside by IHG. Parking is available for a fee.

This 3.5-star Niagara Falls hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 8 levels
  • Conference rooms
  • 8673 sq ft of conference space
  • 806 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,673 square feet of conference space
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (183 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (106 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 9 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self-parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Frequently asked questions

Is parking available at Crowne Plaza Niagara Falls NY Riverside by IHG?

Yep, Crowne Plaza Niagara Falls NY Riverside by IHG has a self car park for USD 10.00 per night. Additionally there is extended parking, for a fee.

How much does it cost to stay at Crowne Plaza Niagara Falls NY Riverside by IHG?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Niagara Falls NY Riverside by IHG on 2 Nov 2025 start from AU$189.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Niagara Falls NY Riverside by IHG have a pool?

Crowne Plaza Niagara Falls NY Riverside by IHG has an indoor pool.

Is Crowne Plaza Niagara Falls NY Riverside by IHG family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Niagara Falls NY Riverside by IHG is a hit with families.

Does Crowne Plaza Niagara Falls NY Riverside by IHG serve breakfast?

Yep, buffet brekkie is available daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Crowne Plaza Niagara Falls NY Riverside by IHG?

No, Crowne Plaza Niagara Falls NY Riverside by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Niagara Falls NY Riverside by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Crowne Plaza Niagara Falls NY Riverside by IHG?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 393 out of 1023 reviews
Rating 8 - Good. 231 out of 1023 reviews
Rating 6 - Okay. 192 out of 1023 reviews
Rating 4 - Poor. 101 out of 1023 reviews
Rating 2 - Terrible. 106 out of 1023 reviews

Reviews

8/10 Good

laura, Southaven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, everything very good
Stayed 1 night in Jul 2025

6/10 Okay

Brian

Disliked: Staff & service, property conditions & facilities
Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Deceptive charges at checkin. Not published !

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jul 2025

2/10 Terrible

Kinjee

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very bad experience 😢
Stayed 1 night in Jul 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niagara Falls family trip

The hotel was clean, the view was great. The restaurant had great food and LIVE MUSIC! The mattress was a bit old and springy, but far from the worst. And one of the elevators was out of service which made going up and down to the 6th floor take a while. Short drive to the Maid of the Mist. Overall great stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

mamadou

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not clean for real it's a beautiful location but 😔
Stayed 1 night in Jul 2025

10/10 Excellent

DIANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option.
Stayed 1 night in Jul 2025

8/10 Good

SURYA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2025

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, staff & service
V
Stayed 1 night in Jul 2025

2/10 Terrible

Arturo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment in niagara

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??
Stayed 1 night in Jul 2025

8/10 Good

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The distance to the falls
Stayed 2 nights in Jul 2025

8/10 Good

Jacob, North Royalton

Stayed 2 nights in Jun 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had to keep shades down in the room , steps to the pool right outside rooms windows.
Stayed 2 nights in Jun 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
View of river easy parking
Stayed 2 nights in Jul 2025

2/10 Terrible

Saim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location and the room smell
Stayed 1 night in Jun 2025

6/10 Okay

Silvia Jannet

Stayed 1 night in Jul 2025

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.
Stayed 2 nights in Jun 2025

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.
Stayed 1 night in Jun 2025

6/10 Okay

Arjun

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.
Stayed 3 nights in Jul 2025

2/10 Terrible

Annu

Stayed 2 nights in Jun 2025