Newhaven Holiday Packages

Fabulous location. MOA staff incredibly helpful from booking to checking out. The apartment had everything we needed and really felt like home.

My first room smelt of mold, had a broken bed and hair all over. The second ‘upgraded’ room had insects. No housekeeping provided they only (as per staff) replace towels and waste bins they DO NOT clean. No laundry facilities, no breakfast, no toothbrush, no slippers, air filters had a 3 inch layer of filth, run down amenities, unhelpful and non responsive staff, elevator that is on its last legs and an outdoor area filled with homeless drug addicts… oh also there was construction outside. Perhaps worst of all in order to get a late check out they require customers to leave a false 5 star review on google maps. A deceitful practice oftentimes employed in south east asia, not western countries. The cost was quite high too.

Very misleading, booked the ground floor with a door right to the river but it’s “locked for security” Bathroom showers have mold and air conditioning filters need servicing since they release a very bad smell.