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Absolutely the Best Hotel in Times Square!
We travel to NYC frequently — at least 20 times a year — and always stay in the Times Square area, usually keeping our budget under $500 per night. This was our first stay at the Motto by Hilton Times Square, and I can confidently say it was by far the best hotel experience I’ve ever had in the city.
From the moment I walked into the lobby, the atmosphere felt calm, peaceful, and beautifully designed. The lighting was soft and modern, and the overall vibe was so relaxing — such a rare find in the middle of Times Square! The staff was warm, welcoming, and genuinely kind. Usually, when you check into hotels in this area, it’s chaos — long elevator lines, overwhelmed staff, and rushed interactions. Not here!
I waited only a short time at check-in (with just one person ahead of me during peak check-in hours), and the front desk agent still apologized for the “wait.” I actually laughed out loud because it was the easiest, most pleasant check-in I’ve ever had! He was friendly, professional, and personable — even thanked me for being a Hilton member and made sure to add my number to the booking because we booked through hotels.com.
Every single employee we encountered, from housekeeping to those in the hallways and elevators, greeted us with a smile and made us feel truly welcome. I typically stay at Marriott properties since we’re owners there, but this experience completely won me over — Motto will absolutely be my first