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4.7 out of 5

"So close to city, walk to attractions, coastal walkway, pools, pukekura park. Eateries around the corner. " More

By a verified traveller on Thu 19 Jan 2023

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Hotel Description

The Metrotel Motel puts you in the heart of New Plymouth, within steps of Centre City Shopping Centre and Coastal Walkway. Highlights at this hotel include free in-room WiFi.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace, and express check-out. There's also the convenience of free self parking.

Places within a 5-minute walk of this 3-star New Plymouth CBD hotel include Richmond Cottage and Real Tart Gallery.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$142* Per night/room 16 Feb. - 17 Feb.

Studio, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double or Twin Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Double or Twin Room, 2 Bedrooms, Mezzanine

Bed Count 2 King Beds Maximum Occupancy 4 Max

The Metrotel Motel ratings based on 74 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Metrotel Motel

Everyone (36) Couples (22) Family (23)
5 out of 5
So close to city, walk to attractions, coastal walkway, pools, pukekura park. Eateries around the corner.

Posted by on 19 Jan. 2023

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Comment from Hotel Management

21 Jan. 2023 by Steph

Thank you for sharing your experience Dannette, sounds like you had a great time!! We look forward to welcoming you back in the future.

5 out of 5

Posted by on 15 Oct. 2022

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5 out of 5
Very clean and comfortable. Had a lovely nights stay. Italian restaurant food was delicious. Would stay again.

Posted by on 21 Sep. 2022

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Comment from Hotel Management

22 Sep. 2022 by Sandeep Jamwal

“Thanks so much for sharing your experience with us Deborah. We hope to see you again soon.” “We really appreciate you taking the time to share your rating with us.

4 out of 5
Good loction.

Posted by on 7 Jul. 2022

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Comment from Hotel Management

27 Jul. 2022 by STEPH

Thank you so much for taking the time to leave us this amazing review.

5 out of 5
Being a new visitor to New Plymouth we found it very central, with easy access to local attractions, shops and restaurants.

Posted by on 5 May 2022

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Comment from Hotel Management

5 May 2022 by The Metrotel

We’re so happy to hear you had a good experience Lorraine. We will share this with the team!

5 out of 5
Exceptionally clean with bright friendly staff Perfect location, will definitely be back

Posted by on 16 Apr. 2022

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Comment from Hotel Management

17 Apr. 2022 by The Metrotel

Thanks for leaving us such a wonderful review Margaret! We are thrilled that you loved your experience at the motel and look forward to welcoming you back soon.

5 out of 5
We had a great experience while staying at rge Metrotel, a large room, large bathroom and shower, brilliant shower pressure too. We had a balcony to sit and view the city lights, minimal noise even though your right in the city. Great location and easy to walk to all amenities in the city. Loved the air con, as it was very humid while there and we coukd leave it overnight on low, was really nice. We will definitely be back to stay again.

Posted by on 5 Feb. 2022

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Comment from Hotel Management

6 Feb. 2022 by The Metrotel

Thanks for leaving us such a wonderful review Paulette! We are thrilled that you loved your experience at the motel and look forward to welcoming you back soon.

5 out of 5
Great sized studio room, well equipped kitchen, very clean. Would definitely stay again

Posted by on 13 Dec. 2021

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Comment from Hotel Management

19 Dec. 2021 by The Metrotel

Thank you so much for your awesome comment Melissa. We really appreciate your support and look forward to welcoming you back soon!

5 out of 5
Lovely place to stay and the room was a good size too :) :)

Posted by on 17 Oct. 2021

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Comment from Hotel Management

17 Oct. 2021 by The Metrotel

Thank you so much for your awesome comment Kelsey. We really appreciate your support!

5 out of 5
Perfect

Posted by on 19 Jul. 2021

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Comment from Hotel Management

28 Jul. 2021 by The Metrotel

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Property Features

As a guest of The Metrotel Motel, you'll find a terrace, concierge services, and laundry facilities. WiFi and wired Internet are free in public spaces. The business-friendly The Metrotel Motel also features dry cleaning/laundry services, express check-out, and an elevator. Self parking is free. This 3-star New Plymouth hotel is smoke free.

  • 31 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Metrotel Motel offers 31 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers and complimentary toiletries. This New Plymouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.00 per night.
  • Cribs (infant beds) are available for NZD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 70.00
  • Crib (infant bed) fee: NZD 20 per night
  • Rollaway bed fee: NZD 35.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metrotel New Plymouth
  • Metrotel Motel New Plymouth
  • Metrotel Motel
  • The Metrotel
  • The Metrotel Motel Hotel
  • The Metrotel Motel New Plymouth
  • The Metrotel Motel Hotel New Plymouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.