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4.4 out of 5

"Great central location with good parking. Room was quite cold even with aircon off. Shower overflowed on to the bathroom floor (not towards the drain) ... " More

By a verified traveller on Tue 14 Feb 2023

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Hotel Description

Quest New Plymouth puts you in the heart of New Plymouth, connected to a shopping center and within steps of Centre City Shopping Centre and Richmond Cottage. Highlights at this luxury aparthotel include free self parking, a sauna, and a rooftop terrace.

Each apartment is soundproofed and features a Smart TV with satellite channels, along with free WiFi, first-run movies, and a coffee/tea maker. A microwave and a stovetop make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. A hair dryer, an iron/ironing board, and a phone are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and concierge services. Other amenities include laundry facilities, a 24-hour front desk, and babysitting services. Continental breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of extended parking.

Places within a 5-minute walk of this 4.5-star New Plymouth CBD aparthotel include Puke Ariki and Real Tart Gallery.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$143* Per night/room 18 Jun. - 19 Jun.

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Two Bathroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest New Plymouth ratings based on 218 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest New Plymouth

Everyone (88) Couples (96) Business (3) Family (31)
4 out of 5
Great central location with good parking. Room was quite cold even with aircon off. Shower overflowed on to the bathroom floor (not towards the drain). No basics such as a can/bottle opener in the room and only 2 plates, cups, glasses etc meaning you had to do dishes multiple times a day if eating in.

Posted by on 14 Feb. 2023

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5 out of 5
feel good

Posted by on 6 Feb. 2023

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4 out of 5
Easy location and good facilities. The halls a bit "dim" and numbering is "fun"...felt very safe and comfortable and the staff were lovely

Posted by on 21 Jan. 2023

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5 out of 5
Large space

Posted by on 3 Jan. 2023

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5 out of 5
Spacious room, comfortable bed

Posted by on 3 Dec. 2022

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3 out of 5
Good location and spacious room. Noisy fridge and leftover food left in it.

Posted by on 26 Sep. 2022

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4 out of 5
Easy, right in the centre of town.

Posted by on 26 Apr. 2022

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5 out of 5
Great location; central to everything. We would stay here again

Posted by on 21 Feb. 2022

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5 out of 5

Posted by on 26 Dec. 2021

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4 out of 5

Posted by on 9 Dec. 2021

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Property Features

Quest New Plymouth offers its guests a sauna and a fitness center. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Quest New Plymouth. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star New Plymouth aparthotel.

  • 40 guestrooms or units
  • Built in 2009
  • Childcare (surcharge)
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Quest New Plymouth offers 40 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Smart televisions come with premium satellite channels and first-run movies. This New Plymouth aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Smart television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 15 for children
  • Extended parking fee: NZD 10 per night
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment New Plymouth
  • Quest New Plymouth
  • Quest New Plymouth Apartment
  • Quest New Plymouth Aparthotel
  • Quest New Plymouth New Plymouth
  • Quest New Plymouth Aparthotel New Plymouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.