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4.2 out of 5

"All ok but bathtub/shower difficult to get into if you're elderly or have mobility issues. Not sure if there are other rooms with better facilities on ... " More

By a verified traveller on Tue 29 Nov 2022

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Hotel Description

Distinction New Plymouth Hotel & Conference Centre puts you in the heart of New Plymouth, within steps of Saint Mary's Church and Taranaki Cathedral. Highlights at this hotel include free self parking and a 24-hour gym.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. There's also the convenience of limited parking.

Places within a 5-minute walk of this 3.5-star New Plymouth CBD hotel include TSB Showplace and Richmond Cottage.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$135* Per night/room 18 Dec. - 19 Dec.

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Large Two Bedroom Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Distinction New Plymouth Hotel & Conference Centre ratings based on 417 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Distinction New Plymouth Hotel & Conference Centre

Everyone (208) Couples (155) Business (4) Family (53)
3 out of 5
All ok but bathtub/shower difficult to get into if you're elderly or have mobility issues. Not sure if there are other rooms with better facilities on the property. Staff were very helpful and professional. Location, close to centre.

Posted by on 29 Nov. 2022

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Comment from Hotel Management

29 Nov. 2022 by The Distinction NP team

Thanks MaryannYes the hotel does have rooms with walkin showers - just ask when booking and more than happy to assist.

4 out of 5
Friendly, helpful staff and excellent location.

Posted by on 30 Jun. 2022

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Comment from Hotel Management

6 Jul. 2022 by The Distinction NP Team

Thanks Sharon Appreciate the great comments

5 out of 5
Great location, clean room and friendly staff

Posted by on 9 Jan. 2022

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Comment from Hotel Management

9 Jan. 2022 by DNP team

Thanks Amber We appreciate the positive feedback

5 out of 5
Great location, walking distance to shops, cafes/restaurants & supermarkets. Friendly staff. Will definitely stay again in the future

Posted by on 4 Jan. 2022

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Comment from Hotel Management

4 Jan. 2022 by DNP team

Thanks Mabel Was a pleasure having you stay

3 out of 5
Great room size, clean and tidy, but very tired. Tv in bedroom not working first night, boogie wire/cabling job sticking in and out of wall, shower control/button broken

Posted by on 14 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by DNP

Thanks for the comments Very hard to fix things when review is anonymous

4 out of 5
Super central walking distance to town and restaurants. No frills room but clean and tidy with comfy bed, shower and spa bath were great too!

Posted by on 30 May 2021

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Comment from Hotel Management

2 Jun. 2021 by The Distinction NP Team

Appreciate the comments

5 out of 5
Nice staff and good value for money. Would stay again.

Posted by on 2 May 2021

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Comment from Hotel Management

3 May 2021 by The Distinction NP team

Thanks for the great comments

5 out of 5
Closeness to city centre. Very quiet. Free parking

Posted by on 1 Mar. 2021

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Comment from Hotel Management

9 Mar. 2021 by The Distinction NP Team

Thank you

5 out of 5
A great stay with welcoming staff. Nice room, maybe starting to get a little dated

Posted by on 5 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by The DNP Team

Thanks for the great comments

4 out of 5

Posted by on 2 Jan. 2021

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Comment from Hotel Management

2 Jan. 2021 by The Distinction NP Team

Thank you

About the Distinction New Plymouth Hotel & Conference Centre

Location 42 Powderham Street, New Plymouth, 4310

Property Features

Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 6155 square feet (572 square meters) and includes conference space. The business-friendly Distinction New Plymouth Hotel & Conference Centre also features a 24-hour fitness center, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 3.5-star New Plymouth hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 6155 sq ft of conference space
  • 572 sq m of conference space
  • Built in 1999
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Distinction New Plymouth Hotel & Conference Centre offers 60 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This New Plymouth hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Distinction New Plymouth Hotel & Conference Centre

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • COPTHORNE GRAND CENTRAL
  • COPTHORNE GRAND CENTRAL New Plymouth
  • COPTHORNE HOTEL GRAND CENTRAL
  • COPTHORNE HOTEL GRAND CENTRAL New Plymouth
  • Grand Central Hotel
  • Copthorne Hotel Grand Central New Plymouth
  • Distinction New Plymouth Hotel & Conference Centre Hotel
  • Distinction New Plymouth Hotel & Conference Centre New Plymouth

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.