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InTown Suites Extended Stay New Orleans - Metairie

Property class: 2

Photo gallery for InTown Suites Extended Stay New Orleans - Metairie

A multi-story motel with balconies and a central staircase.
Private kitchen
Private kitchen
Room
Private kitchen

Reviews

5.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View map
4409 Hearst Street, Metairie, LA, 70001
  • Place, Clearview Mall
    ‪18 min walk‬
  • Place, Metairie Business District
    ‪1 min drive‬
  • Place, Green Acres Park
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪10 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Room

Traditional Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Traditional Room, 2 Double Beds

Room

Traditional Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

Room

Traditional Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Roll-in Shower

Room

Premium Room, 2 Double Beds, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Room

Premium Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Room

Premium Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds

Room

Premium Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, Roll-in Shower

Room

Premium Room, 1 Queen Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Accessible Bathtub

Room

Traditional Room, 1 Queen Bed, Accessible Bathtub

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Studio Suite, 1 King Bed

Room

Premium Studio Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Studio Suite, 1 King Bed

Room

Traditional Studio Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Upgraded Room, 1 Queen Bed with Sofa

Room

Upgraded Room, 1 Queen Bed with Sofa

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

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About the area

Metairie

At InTown Suites Extended Stay New Orleans - Metairie you'll be 1.8 km (1.1 mi) from Clearview Mall and 2 km (1.2 mi) from Metairie Business District. Highlights at this hotel include free self-parking, and in-room kitchens and free WiFi. .Attractions within a 15-minute drive of this Metairie hotel include Caesars Superdome and Smoothie King Center.

What's nearby

  • Clearview Mall - 18 min walk - 1.5 km
  • Metairie Business District - 1 min drive - 1.8 km
  • Green Acres Park - 2 min drive - 1.8 km
  • Caesars Superdome - 10 min drive - 14.7 km
  • Bourbon Street - 12 min drive - 16.1 km

Getting around

  • Cemeteries Transit Terminal - 8 min drive
  • New Orleans Union Passenger Terminal - 11 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 11 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪Izzo's Illegal Burrito - ‬3 min drive
  • ‪Danny & Clyde's - ‬7 min walk
  • ‪AMC Macguffins - ‬2 min drive

About this property

InTown Suites Extended Stay New Orleans - Metairie

InTown Suites Extended Stay New Orleans - Metairie offers its guests a vending machine and laundry facilities. The front desk is open around the clock. Self parking is free.

This Metairie hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • Self-service laundry
  • No smoking on site
InTown Suites Extended Stay New Orleans - Metairie offers 132 accommodations with air conditioning. This accommodation offers separate sitting areas. 49-inch flat-screen televisions come with satellite channels. Kitchens offer fridges, stovetops and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

Property is also known as

Sun Suites
InTown Suites Hotel Metairie
Sun Suites Hotel Metairie
Sun Suites Metairie
Sun Hotel Metairie
Sun Suites Metairie/New Orleans West Hotel Metairie
Sun Suites Metairie Hotel
InTown Suites Metairie
Sun Suites Of Metairie
InTown Suites Metairie Hotel
InTown Suites
InTown Suites Metairie
InTown Suites Extended Stay New Orleans Metairie
InTown Suites Extended Stay New Orleans - Metairie Hotel
InTown Suites Extended Stay New Orleans - Metairie Metairie

Frequently asked questions

What is the cancellation policy at InTown Suites Extended Stay New Orleans - Metairie?

InTown Suites Extended Stay New Orleans - Metairie offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at InTown Suites Extended Stay New Orleans - Metairie?

Yep, InTown Suites Extended Stay New Orleans - Metairie has a free self car park.

Is there a free airport shuttle available at InTown Suites Extended Stay New Orleans - Metairie?

No, InTown Suites Extended Stay New Orleans - Metairie does not offer an airport shuttle service.

What time are check-in & check-out at InTown Suites Extended Stay New Orleans - Metairie?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at InTown Suites Extended Stay New Orleans - Metairie?

No, pets are not allowed.

InTown Suites Extended Stay New Orleans - Metairie Reviews

Reviews

5.0
Rating 10 - Excellent. 99 out of 1002 reviews
Rating 8 - Good. 157 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 174 out of 1002 reviews
Rating 2 - Terrible. 382 out of 1002 reviews

5.2/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and fun nearby
Stayed 14 nights in Aug 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Some rooms my be clean and fine to stay in the 3 I looked at ,the cigarette smoke smell was so bad it would make your clothes smell and your food taste bad . Pay a little extra and a cleaner hotel.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Amenities, th
Stayed 8 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
Roaches everywhere and people screaming outside most of the time
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Cleanliness
Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day.
Stayed 16 nights in Oct 2023
Verified review

6/10 Okay

Disliked: Staff & service
Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay.
Stayed 14 nights in Jan 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the staff. Very friendly, professional and inviting. However there was insect/bug issues which I ABSOLUTELY CANNOT do!
Stayed 7 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had bugs and blood in it and they make you sign a no refund clause to check in
Stayed 7 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 7 nights in Feb 2024
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Last resort hotel

Ok for not having any where else to stay while i worked SBLIX. Room was not clean, pillow smelled used,smelled old when ac came on. This hotel was more set up for apartment living not short time stays. They gave you 1 set of towles and toilet paper after that you have provide it.
Stayed 9 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was advertised as extended stay, but there was NO utensil pots or pans no silverware or glasses plus ROACHES
Stayed 11 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Filthy. Dirty. Unsanitary.
Stayed 10 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waisted my time
Stayed 7 nights in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room for 6 nights as we had a death in the family and had to attend a funeral. We turned the lights out to go to bed, the someone wanted water so we turned the lights back on and 100 roaches were everywhere, on the refrigerator, in the sink, on the wall, on the floor, we freaked out, called front desk, no answer. We purchased roach killer to no avail. The place was filthy dirty, there were three towels in the room, the refrigerator looked as it had not been cleaned in 6 mo. Then there was the smell of Marijuana all night, absolutly unacceptable. Strange people walking around, coming and going. We felt very unsafe so we looked for another place to stay, we complained to front desk 1st thing in AM, they said we are sorry and refunded $50 out of the $397. This is how you solve the problem, again unacceptable. We contacted the corporate office and got no help, it was as ifbthey didn't care..WoW! So we lost $300. What a Rippoff!
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation the day i was ariving and then they charged me for a day when they told me they was not going to
Stayed 7 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved this room a few days prior. Arrived at location and was told they had no reservation for me and even if they did they couldn’t give it to us because the room had no power. No communication whatsoever.
Stayed 22 nights in Jun 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
called 2 hours before our reservation to tell us it was cancelled due to over booking. was suppose to find us a replacement but was never called back. terrible staff and terrible experience
Stayed 7 nights in Mar 2023
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for

Stunk. Carpet stained and stunk. Walls and doors were dirty with who knows what. I sprayed so much disinfectant and smell good sprays, didn’t help. Roaches all over. Couldn’t leave your food out 2-3 minutes. A/C barely works. Cleaning lady didn’t even clean, just replaced the trash bag. Blankets and pillow cases were stinky and pillows was old and yellowish. Outside smells like urine. Trashy place. Junky’s walking around. If you need something cheap until that first check hits, this is the place. Just don’t stay longer than what you need to.
Stayed 7 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay at this property location. I’m originally from Fresno, Ca. I never thought there would be anywhere else worse than some of the conditions I’ve experienced Westside Fresno. I am not one to complain, I hated every day I was booked. Dealt with my decision & that I paid for everything already at a cheap rate. I got what I paid for!!! So, I am going to put this out to save anyone else from making the same mistake!
Stayed 10 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 rooms at this location for 2 weeks, I received a call from the hotel about an hour before check in for them to tell me the rooms were no longer availible. I booked the rooms a week in advance but still had to find a new hotel. I was also charged a night a piece for each room even though I was told I wouldnt be charged at all. I have reached ou to the hotel multiple times to get everything straight but the employees put me on hold and never pick the phone back up. I will be reporting this to the BBB.
Stayed 12 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST PLACE I HAVE EVER LODGED DEAD ANIMALS IN ROOM ALONG WITH POUND OF SOOT ON FLOOR UNDER MATTED RUG ROOM KEY EXPIRES LEAVE YOU LOCKED OUT ROOM W/ NO STAFF ATTENDANT ON SITE OFFICE CLOSES 7PM. NEVER HEARD OF FROM BUSINESS SUPPOSED TO OPERATE 24/7 HAD TO GO & GET A ROOM FROM DIFFERENT HOTEL OVERNIGHT BECAUSE NO ONE ANSWERS EMERGENCY # GIVEN BY HOTEL & REFUSE TO REIMBURSE AFTER INCONVENIENT FACILITY BREAKDOWN & MANY MORE UNACCEPTABLE DISHEVELED AREAS OF THE PROPERTY WORST PLACE I HAVE EVER LODGED AND AM NEVER GOING BACK
Stayed 26 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice. Other than that, floor was dirty, I had to use my own fumigations. I killed over 25 roaches in my room. Some roaches fell from the ceiling. Had to always check my surroundings when entering the room. Slept with the lights on. Made sure all items stayed in luggage or in bags. Never again. Believe me when I say there are roaches. I took. the other comments for granted. I figured how bad could it be. Trust me it’s bad. Expedia, you need to take them off your list. Makes you look bad Photos are not what they really seem to be, all fake
Stayed 8 nights in Feb 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
When I first got there the room I had reserved was unavailable so of course the only rooms were the more expensive "premium" rooms. The room had red splatter on the wall looked like some type of juice or Kool aid and a gash in the drywall and door handle for the bathroom was falling off. They had maintenance come tighten the handle and smear plaster on the wall. By the first night the big problem became apparent since every time the light was turned on you could see the roaches scatter. We were told housekeeping would be by on Thursday and the 7 days we were there they never showed up.
Stayed 7 nights in Oct 2023
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The staff stated that they would only give one set of towels for the entire duration of the stay. I stayed for seven days. Hence, I had to wash the towels by myself, and what made it worse was that the washing machine was broken. I had to find a laundromat that was close to me to wash the towel's towel. If the toilet paper ran out, I had to buy it myself. The management office is open from 11 a.m. to 5 p.m. only. Even if you call the number, no one picks it up. When I went to the office during their office hours, the staff member behind the counter saw me coming, and she continued her conversation on her personal phone without acknowledging me. She went into another room and continued the conversation with whomever she was having the conversation with. I waited more than 5 minutes to get her attention to my request. They should be trained there and have a sense of good customer service. Overall, I was not satisfied with their service. However, one staff member who was courteous was the person who worked on Friday, 6/7/2024. She was respectful and went out of her way to even get me an iron box. I wish I knew her name.
Stayed 7 nights in Jun 2024

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