The general manager was extremely nice and joyful to speak with. Helped me get my husband into a room quickly after his surgery. And just did everything in her power to get us comfortable and situated for his recovery. The only thing I did not like was that we paid for breakfast, thinking it would be like every hotel buffet. But, to our surprise we were attended by someone who said we were only allowed to get from one side of the menu. Which only included, bagels, muffin, croissant, cereal, and coffee or juice from 3 types. There is no protein included, like eggs, bacon or so on. We would have had to pay for it separately. But other than that everything else was perfect, and housekeeping was amazing!