The Palms Hotel & Spa

4.0 star property
Seafront hotel with full-service spa, near Bass Museum of Art

Photo gallery for The Palms Hotel & Spa

Aerial view
Property video
Suite, 1 Bedroom, Balcony, Ocean View | Balcony view
Suite, 1 Bedroom, Balcony, Ocean View
Suite, 1 Bedroom, Balcony, Ocean View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Gym
The current price is AU$534
includes taxes & fees
5 Feb - 6 Feb

Explore the area

View map
3025 Collins Ave, Miami Beach, FL, 33140
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Miami Beach Boardwalk
    ‪6 min walk‬
  • Place, Fontainebleau
    ‪17 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪24 min drive‬

Room options

Superior Room, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 King Bed with Ocean View

9.0 out of 10
Wonderful
(51 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Ocean view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Standard 1 King Bed

8.8 out of 10
Excellent
(72 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

1 King Bed with City View

8.8 out of 10
Excellent
(25 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

City Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(48 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Separate bedroom
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Balcony, City View

Highlights

Balcony
Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Separate bedroom
Ceiling fan
Premium bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Partial ocean view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Partial Ocean View

8.6 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Partial ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Partial Ocean View

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Partial ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Ceiling fan
Premium bedding
Designer toiletries
Rainfall showerhead
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Mobility Accessible, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Separate bedroom
Ceiling fan
Premium bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Miami Beach

At The Palms Hotel & Spa you'll be within a 20-minute stroll of Bass Museum of Art and Miami Beach Convention Center. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Essensia Restaurant, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. 8000 square feet (743 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include Wi-Fi in public areas and a snack bar/deli. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 30-minute walk of this South Beach hotel include Miami Beach Botanical Garden and New World Center.

What's nearby

  • Miami Beach Beaches - 1 min walk - 0.0 km
  • Miami Beach Boardwalk - 6 min walk - 0.6 km
  • Collins Avenue Shopping Area - 15 min walk - 1.3 km
  • Fontainebleau - 17 min walk - 1.5 km
  • Miami Beach Convention Center - 18 min walk - 1.6 km

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 13 min drive
  • Miami International Airport (MIA) - 27 min drive

Restaurants

  • ‪Bon Bouquet Cafe - ‬9 min walk
  • ‪Campo - ‬4 min walk
  • ‪Motek - ‬2 min walk
  • ‪The Tavern - ‬7 min walk
  • ‪The Broken Shaker - ‬5 min walk

About this property

The Palms Hotel & Spa

Seafront hotel with full-service spa, near Bass Museum of Art
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Palms Hotel & Spa such as an outdoor pool and a fitness centre.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. This beach hotel also offers a steam room, a garden and a terrace. For a fee, parking is available.

This Miami Beach hotel is smoke free.

  • 247 guestrooms or units
  • 12 levels
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1941
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Palms Hotel & Spa offers 247 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch Smart televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Miami Beach hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 18 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Essensia Restaurant

Things to do

  • Full-service spa
  • Gym
  • Heated pool
  • Outdoor pool
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,000 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1941
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 48.01 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 39 for adults and from USD 18 for children
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number HOT2323650

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palms Hotel Miami Beach
Palms Miami Beach
Miami The Palms
Palms Miami
Palms South Beach
The Palms Hotel And Spa
The Palms Hotel Miami Beach
The Palms South Beach
Palms Hotel
The Palms Hotel Spa
The Palms Hotel & Spa Hotel
The Palms Hotel & Spa Miami Beach
The Palms Hotel & Spa Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at The Palms Hotel & Spa?

The Palms Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palms Hotel & Spa?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at The Palms Hotel & Spa on 5 Feb 2026 start from AU$465.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palms Hotel & Spa?

Yep, The Palms Hotel & Spa has valet parking with in/out privileges for USD 50 per day.

Are there any beaches close to The Palms Hotel & Spa?

Yep, The Palms Hotel & Spa is on Miami Beach Beaches, which hotel guests give top marks. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at The Palms Hotel & Spa?

Yep, there is an onsite spa at The Palms Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does The Palms Hotel & Spa have a pool?

Yep, and guests love it! The Palms Hotel & Spa has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Palms Hotel & Spa?

The Palms Hotel & Spa features a heated pool, a full-service spa and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

What makes The Palms Hotel & Spa a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Palms Hotel & Spa.

Does The Palms Hotel & Spa serve breakfast?

Yeah, full breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Palms Hotel & Spa?

No, The Palms Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Palms Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Palms Hotel & Spa?

No, only service animals are allowed.

The Palms Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1273 out of 1784 reviews
Rating 8 - Good. 309 out of 1784 reviews
Rating 6 - Okay. 81 out of 1784 reviews
Rating 4 - Poor. 56 out of 1784 reviews
Rating 2 - Terrible. 65 out of 1784 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Michael J

Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
The most beautiful rooms. I've never had such a clean toom in my life. Pool was nice also, and although a 25 minute walk to south beach... it was ni e to get some exercise each night. Its a quieter part of Miami Beach where the hotel was located. The housekeeper that we had was excellent. She did an amazing job. Our floor was 10th, which was perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
We have been staying here since my daughter was small. Now she’s 27 and we are back. Had an amazing time as always. Rooms immaculate and a wonderful client experience. Especially the lovely lady from Haiti at the beach towel bar. We will be back!
Stayed 1 night in Oct 2025

10/10 Excellent

Tanmay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, the ocean view from the room was amazing and we had private beach access and the pool and decor of the hotel was amazing and the staff was really good as well. I would definitely stay here the next time I am in Miami.
Stayed 2 nights in Oct 2025

10/10 Excellent

LUNA

Stayed 1 night in Oct 2025

10/10 Excellent

Adelimelid

Stayed 4 nights in Oct 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were in Miami for a quick trip and wanted to see the south beach life without being in the middle of it. North beach is too far away from everything and south beach is a non stop party until all hours of the night. After reading Miami horror stories online I was extremely nervous to book a hotel. I have stayed at the Edan Rock in north beach and it is stunning, we wanted edan rock beauty for reasonable prices. This hotel was PERFECT! Staff was super friendly and kind, our room was beautiful but most of all the bed was so comfortable I slept like a rock! We had lunch and drinks at their restaurant on site and their cocktail of the drink was $10 and delicious! Food was good and it was much better prices at eat at our hotel than on south beach. The hotel has personal beach access. We wanted bikes and went down to south beach. It was only about 15 min or less bike ride! Cruising the beach with the sun shining is the perfect relaxing afternoon. Our hotel was clean, quite, friendly, beautiful lobby, 15 min no traffic to the airport as well. We will definitely be back for our next stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Francisca Alexis

Travelled with partner
Liked: Cleanliness, staff & service
Just wish the room had a balcony
Stayed 4 nights in Oct 2025

10/10 Excellent

sepideh

Stayed 6 nights in Sep 2025

8/10 Good

Martha

Liked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

10/10 Excellent

Maykon R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

bambang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Ehsan

Disliked: Staff & service, property conditions & facilities
We chose The Palms Hotel & Spa in Miami Beach for a peaceful family vacation, but our stay turned into a highly stressful and unacceptable experience due to severe noise disturbances, extremely poor management, and failure to honor a refund commitment. We stayed in room 320 for five nights. On the second night, at 10:00 PM, a renovation crew began heavy demolition work directly beneath our room in the lobby area. The drilling and construction noise continued until 4:00 AM, making it impossible for my family to rest. Despite multiple complaints, the night manager was uncooperative, dismissive, and extremely unprofessional. The renovation continued again the following night, causing additional disruption. The next morning, the hotel’s internal manager acknowledged the issue, offered a complimentary breakfast as compensation, and provided written confirmation that one night of our stay plus the service fee would be refunded. However, on the last night of our stay, the hotel rented the event hall directly under our room for a wedding party with loud music late into the night. Once again, we were unable to sleep due to excessive noise. In total, three out of five nights of our stay were severely disrupted, and the hotel failed to provide a quiet and comfortable environment, which is a basic expectation when booking a hotel at this price level. Despite receiving an email from hotel management confirming the refund, over two weeks have passed with no refund issued. The hotel has als
Stayed 5 nights in Oct 2025

8/10 Good

Sharon

Stayed 3 nights in Oct 2025

8/10 Good

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and enthusiastic bag/valet service. Front desk could be a little friendlier. The shower in my room was set up so you almost have to get wet right when you turn it on.
Stayed 1 night in Oct 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the second year out conference was in Miami and the second year I stayed at the Palms. My room this time was just okay. I had a street side room and was on an interior corner so my window was adjacent to a wall of windows for other rooms. There was no privacy unless I kept my curtains pulled. The meals were outstanding.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room was incredible. More of an adult only vibe. Incredible value. Will be staying here again next trip.
Stayed 2 nights in Oct 2025

10/10 Excellent

ellen

Liked: Cleanliness, property conditions & facilities
Feels so relaxing
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
everything!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamika Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

ALON

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Julia in the restaurant was great!!
Stayed 2 nights in Oct 2025

10/10 Excellent

marlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for girls weekend!
Stayed 3 nights in Oct 2025