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Z Ocean Hotel, Classico a Sonesta Collection

4.0 star property
Elegant beach hotel and outdoor pool

Photo gallery for Z Ocean Hotel, Classico a Sonesta Collection

Sun-loungers, beach umbrellas, beach towels
Premium bedding, pillow-top beds, minibar, in-room safe
2 bars/lounges, poolside bar
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Gym
  • Room service
The current price is AU$264
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
1437 Collins Ave, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪3 min walk‬
  • Lincoln Road Mall
    ‪19 min walk‬
  • Port of Miami
    ‪8 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, City View (South Beach)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Accessible, City View (South Beach)

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Lanai, Pool View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Lanai, Pool View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Pool View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Accessible, Pool View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Spa)

Suite, 1 King Bed (Spa)

Suite, 1 King Bed (Spa)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Roof Top Terrace)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, City View (Roof Top Terrace)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace)

Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace) | Room amenity

Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (South Beach)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (South Beach)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 2 Queen Beds (South Beach)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed (South Beach)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 Queen Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Z Ocean Hotel, Classico a Sonesta Collection, a recipient of the prestigious Conde Nast Gold List award in 2013. Within just a 10-minute stroll, you'll find Lummus Park Beach and The Wolfsonian Museum. Highlights at this beach hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and mani/pedis. The restaurant, Front Porch Cafe, is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, Hot tub and pool loungers as well as access to free bike hire. 600 square feet (56 square metres) of event facilities include a meeting room and conference space. Plus you'll find laundry facilities, concierge services and a 24-hour front desk. Each morning full breakfast is served between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class South Beach hotel include Art Deco Welcome Center and Fillmore Miami Beach.

What's nearby

  • Collins Avenue Shopping Area - 3 min walk - 0.3 km
  • Fillmore Miami Beach - 10 min walk - 0.9 km
  • Miami Beach Convention Center - 15 min walk - 1.3 km
  • Lincoln Road Mall - 19 min walk - 1.6 km
  • Port of Miami - 8 min drive - 7.3 km

Getting around

  • Adrienne Arsht Center Metromover Station - 8 min drive
  • Miami Airport Station - 21 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 15 min drive

Restaurants

  • ‪Royal Palm South Beach Miami, a Tribute Portfolio Resort - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Front Porch Cafe - ‬1 min walk
  • ‪Havana 1957 - ‬3 min walk
  • ‪Cortadito Coffee House - ‬3 min walk

About this property

Z Ocean Hotel, Classico a Sonesta Collection

Elegant beach hotel and outdoor pool
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and free beach club nearby. After a day at the beach, enjoy amenities at Z Ocean Hotel, Classico a Sonesta Collection such as an outdoor pool, complimentary bicycles and a 24-hour fitness centre.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This luxury hotel also offers a hot tub and a terrace. Parking is available for a fee.

This 4-star Miami Beach hotel is smoke free.

  • 43 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 600 sq ft of conference space
  • 56 sq. m of conference space
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Z Ocean Hotel, Classico a Sonesta Collection offers 43 accommodations with minibars and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, facials and body wraps.

Awards and affiliations

Z Ocean Hotel, Classico a Sonesta Collection is listed in the 2013 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

English, French, German, Italian, Maltese, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: USD 12 to 19 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Front Porch Cafe

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Golf caddies
  • Golf carts
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's dinnerware
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 600 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 19 per person
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Z
Hotel Z Ocean
Ocean Z
Ocean Z Hotel
Z Hotel
Z Ocean
Z Ocean Hotel
Z Ocean Hotel South Beach
Z Ocean South Beach
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
Vincci South Beach
Miami Beach Crowne Plaza
Vincci South Beach
Crowne Plaza South Beach Z Ocean Hotel
Crowne Plaza Z Ocean Hotel
Crowne Plaza South Beach Z Ocean
Z Ocean Hotel
Z Ocean South Beach
Z Ocean
Hotel Z Ocean Hotel South Beach Miami Beach
Miami Beach Z Ocean Hotel South Beach Hotel
Hotel Z Ocean Hotel South Beach
Z Ocean Hotel South Beach Miami Beach
Crowne Plaza South Beach Z Ocean Hotel
Z Ocean Hotel South Beach

Frequently asked questions

What is the cancellation policy at Z Ocean Hotel, Classico a Sonesta Collection?

Z Ocean Hotel, Classico a Sonesta Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Z Ocean Hotel, Classico a Sonesta Collection?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Z Ocean Hotel, Classico a Sonesta Collection on 17 Aug 2025 start from AU$177.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Z Ocean Hotel, Classico a Sonesta Collection?

Yep, Z Ocean Hotel, Classico a Sonesta Collection has secured covered valet parking with in/out privileges for USD 45 per night.

Are there any beaches close to Z Ocean Hotel, Classico a Sonesta Collection?

Yep, Z Ocean Hotel, Classico a Sonesta Collection is a short 1-minute walk from Miami Beach Beaches. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Z Ocean Hotel, Classico a Sonesta Collection?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Z Ocean Hotel, Classico a Sonesta Collection have a pool?

Z Ocean Hotel, Classico a Sonesta Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Z Ocean Hotel, Classico a Sonesta Collection?

Z Ocean Hotel, Classico a Sonesta Collection features an outdoor pool, 1 hot tub and 2 bars. All guestrooms come with pillowtop beds and premium bedding.

What makes Z Ocean Hotel, Classico a Sonesta Collection a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Z Ocean Hotel, Classico a Sonesta Collection.

Is Z Ocean Hotel, Classico a Sonesta Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as children's dinnerware and travel cots in the guestrooms, it's no surprise that Z Ocean Hotel, Classico a Sonesta Collection is a hit with families.

Does Z Ocean Hotel, Classico a Sonesta Collection serve breakfast?

Yep, full brekkie is served daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Z Ocean Hotel, Classico a Sonesta Collection?

No, Z Ocean Hotel, Classico a Sonesta Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Z Ocean Hotel, Classico a Sonesta Collection?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Z Ocean Hotel, Classico a Sonesta Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Z Ocean Hotel, Classico a Sonesta Collection?

Dogs are welcome at Z Ocean Hotel, Classico a Sonesta Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 13 kg per pet.

Is there a golf course on site at Z Ocean Hotel, Classico a Sonesta Collection?

There is a golf course next to Z Ocean Hotel, Classico a Sonesta Collection.

Z Ocean Hotel, Classico a Sonesta Collection Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 108 out of 277 reviews
Rating 8 - Good. 50 out of 277 reviews
Rating 6 - Okay. 48 out of 277 reviews
Rating 4 - Poor. 32 out of 277 reviews
Rating 2 - Terrible. 39 out of 277 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Urban

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2025

6/10 Okay

Shantae

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like that u pay for the free breakfast but receive Starbucks gift cards instead
Stayed 4 nights in Apr 2025

4/10 Poor

Marti Jo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very outdated. The air-conditioning turns off at night. While the staff was professional, I would not recommend this hotel to others.
Stayed 1 night in Apr 2025

10/10 Excellent

Rachael, Schenectady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 7 nights in Apr 2025

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Amenities
It was a room for rent hotel itself needs renovation offers no breakfast or food but it’s restaurants around the property so location is a plus plus hot tub isn’t working but still being billed for it no gym no pool everything needs fixing only offers a room beach located across street and hotel fee included beach chair and umbrella that’s a plus that’s it that’s all. Oh and offered early check in no late check outs though.
Stayed 3 nights in Apr 2025

8/10 Good

Anthony

Disliked: Amenities
Outdated but ok
Stayed 3 nights in Apr 2025

8/10 Good

Edith

Faded Glory

Lots of art deco flourishes, but the restaurant and the gym were closed. Needs to be refurbished, but it was clean, quiet at night, huge balcony, perfect location, close to the beach, and very convenient to have towels, chairs and umbrella included.
Stayed 6 nights in Apr 2025

6/10 Okay

Troy

Travelled with partner
Not as advertised. They said the hot wasn’t a jacuzzi. It’s not a bottle of wine for VIP, it’s a glass. The staff talks to you like they are your parents. The electronics are outdated. Don’t recommend.
Stayed 2 nights in Apr 2025

4/10 Poor

Ranieka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my husband birthday trip. We stayed in the penthouse. The hot tub was unusable, very nasty and dirty, the table on the balcony the same falling apart horrible place. My husband had to use his phone for hotspot for the TV to work. The alarm clock was broken. The bed was okay. The shower was in meed a repairs among other things. I was so disappointed the ice machine worked some days. The food downstairs for breakfast needs to be shutdown ASAP.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edir

Liked: Cleanliness, staff & service, property conditions & facilities
I like that there is a restaurant on-site and a discount. Great customer service; George was excellent
Stayed 2 nights in Mar 2025

8/10 Good

Stanja

Stayed 5 nights in Mar 2025

8/10 Good

Brya

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Iyun, Durham

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is centrally located and the suites are spacious and comfortable. However, the staff’s behavior was inconsistent and not always hospitable.
Stayed 6 nights in Mar 2025

6/10 Okay

Damien

Travelled with group
Hotel is in desperate need of upgrades. Location is great though
Stayed 3 nights in Mar 2025

2/10 Terrible

Ryland

Stayed 2 nights in Jan 2025

10/10 Excellent

Ever

Stayed 2 nights in Mar 2025

8/10 Good

Damon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great if you have a nice car and like to keep it up front this is not the hotel
Stayed 1 night in Mar 2025

8/10 Good

Teshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the front desk staff… Bald head light skin guy was humorous. Sevre was very helpful
Stayed 2 nights in Mar 2025

2/10 Terrible

Asya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a nightmare! I will never stay here or recommend it to anyone. I was checked into a very dirty room, inside and out. They switched my room due to the inconvenience, but the nightmare continued. The door to the patio kept getting stuck, stained sheets, people with congregate outside my door to have conversations, they left a very loud fan in the hallway in front of my room to keep the floor dry leading to the pool area, lastly there was a hole in the hot tub (which was a like warm soaking tub, no jets can be used). When I went to discuss with the hotel personnel, he was not helpful, tried to compete with me on who hadn’t had a vacation the longest and did nothing about the problems and refused to switch me to another room beans he said the hotel was full. I later found out upon checkout that he was lying and additional rooms were available. This place felt very unsafe. Housekeeping would just walk into your room without knocking, multiple times a day. Hotel has a dank order to it. Overall NIGHTMARE! The best thing about this place is that it’s walkable to the beach, shops and restaurants…. so u can stay away from it most of the day. Do not book at this place unless you’re ok with living in the slums and poor customer service. You have been warned
Stayed 3 nights in Mar 2025

10/10 Excellent

shota

Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Danangela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Decadent property
Stayed 2 nights in Feb 2025

8/10 Good

JOHN ANDREWS

Stayed 2 nights in Mar 2025

2/10 Terrible

Brianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK! Mold in room, dirty towels, broken items, hair in the drain, nothing is as promised or looks online, WiFi doesn’t work either. $45 to park and a $45 resort fee that should include waters and champagne only one water was provided. Staff knocking on the door before check out asking when you will leave, the list doesn’t end! Not worth any $$.