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Nautilus Sonesta Miami Beach

4.5 star property

Photo gallery for Nautilus Sonesta Miami Beach

On the beach, beach cabanas, sun-loungers, beach towels
Breakfast, lunch, dinner served; Mediterranean cuisine, pool views
Lobby
Exterior
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$551
includes taxes & fees
8 Apr - 9 Apr

Explore the area

View map
1825 Collins Avenue, Miami Beach, FL, 33139
  • Place, Collins Avenue Shopping Area
    ‪2 min walk‬
  • Place, Miami Beach Convention Center
    ‪4 min walk‬
  • Place, Miami Beach Beaches
    ‪4 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony (Oceanfront Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed

7.6 out of 10
Good
(27 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

  • 278 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Accessible

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

Room amenity

Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Multiple Beds (Two Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, Multiple Beds (Two Queen)

8.6 out of 10
Excellent
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(7 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Oceanfront)

Room amenity

Room, 1 King Bed (Oceanfront)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Nautilus Sonesta Miami Beach. Within steps you'll find Collins Avenue Shopping Area and Miami Beach Beaches within a short 5-minute stroll. Highlights at this beachfront hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The restaurant, Nautilus Cabana Club, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Bar is the hotel's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Full breakfast is available daily between 7 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class South Beach hotel include Miami Beach Convention Center and Ocean Drive.

What's nearby

  • Collins Avenue Shopping Area - 2 min walk - 0.2 km
  • Espanola Way and Washington Avenue - 3 min walk - 0.3 km
  • Miami Beach Convention Center - 4 min walk - 0.4 km
  • Miami Beach Beaches - 4 min walk - 0.4 km
  • Ocean Drive - 14 min walk - 1.2 km

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Hialeah Market Station - 15 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 19 min drive

Restaurants

  • ‪Jaya at The Setai - ‬2 min walk
  • ‪Cafe Americano Collins Avenue - ‬2 min walk
  • ‪Orange Blossom - ‬2 min walk
  • ‪Joe & The Juice - ‬2 min walk
  • ‪Sweet Liberty Drink & Supply Co. - ‬3 min walk

About this property

Nautilus Sonesta Miami Beach

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). After a day at the beach, enjoy amenities at Nautilus Sonesta Miami Beach such as an outdoor pool, a children's pool and a 24-hour fitness centre.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Parking is available for a fee.

This Art Deco Miami Beach hotel is smoke free.

  • 250 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 23000 sq ft of conference space
  • 2137 sq. m of conference space
  • Built in 1951
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
Nautilus Sonesta Miami Beach offers 250 accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. 48-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body treatments and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (USD 50 per day)
  • Valet parking on site (USD 50 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7 AM to 11:30 AM for a fee: USD 21 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Nautilus Cabana Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (23,000 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1951
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 2 2026 to July 31 2026 (dates subject to change):
  • Dining venue(s)
  • Swimming pool
The property will be renovating from 2 March 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 150.00 will be collected before check-in.
  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 40 per person
  • Self-parking fee: USD 50.00 per day
  • Valet parking fee: USD 50.00 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nautilus SIXTY Hotel Miami Beach
Nautilus SIXTY Hotel
Nautilus SIXTY Miami Beach
Nautilus SIXTY
Nautilus Arlo Hotel Miami Beach
Nautilus Arlo Hotel
Nautilus Arlo Miami Beach
Nautilus Arlo
Hotel Nautilus by Arlo Miami Beach
Miami Beach Nautilus by Arlo Hotel
Hotel Nautilus by Arlo
Nautilus by Arlo Miami Beach
Nautilus a SIXTY Hotel
Nautilus Arlo Miami Beach

Frequently asked questions

What is the cancellation policy at Nautilus Sonesta Miami Beach?

Nautilus Sonesta Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nautilus Sonesta Miami Beach?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Nautilus Sonesta Miami Beach on 8 Apr 2026 start from AU$551, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach has a self car park for USD 50.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach is on Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Nautilus Sonesta Miami Beach?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Nautilus Sonesta Miami Beach have a pool?

Nautilus Sonesta Miami Beach has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The swimming pool will be unavailable from March 2 2026 to July 31 2026 (dates subject to change). The property will be renovating the swimming pool from March 2 2026 until September 30 2026 (completion date subject to change).

What makes Nautilus Sonesta Miami Beach a romantic place to stay?

Al fresco dining and beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Nautilus Sonesta Miami Beach.

Is Nautilus Sonesta Miami Beach family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Nautilus Sonesta Miami Beach is a hit with families.

Does Nautilus Sonesta Miami Beach serve breakfast?

You bet, full breakfast is offered daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Nautilus Sonesta Miami Beach?

No, Nautilus Sonesta Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Nautilus Sonesta Miami Beach?

Yep, they've got a poolside bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from March 2 2026 to July 31 2026 (dates subject to change). The property will be renovating its dining venue from March 2 2026 until September 30 2026 (completion date subject to change).

What time are check-in & check-out at Nautilus Sonesta Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Nautilus Sonesta Miami Beach Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 603 out of 1171 reviews
Rating 8 - Good. 258 out of 1171 reviews
Rating 6 - Okay. 166 out of 1171 reviews
Rating 4 - Poor. 83 out of 1171 reviews
Rating 2 - Terrible. 61 out of 1171 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Val

Liked: Cleanliness
Disliked: Property conditions & facilities
Hidden charges
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

4/10 Poor

Dondre

Disliked: Cleanliness, amenities, property conditions & facilities
Beware, The hotel is under construction. The hotel is shabby at best.
Stayed 1 night in Dec 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amenities are great Staff excellent and CONVENIENT to all
Stayed 2 nights in Dec 2025

10/10 Excellent

Mariaellena A

Stayed 5 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice. The location is great. But most off all the staff was super nice and helpful. The team at the beach were super attentive and the manager, Jeremy - super helpful. Thank you!
Stayed 3 nights in Dec 2025

10/10 Excellent

Jasmina

Stayed 3 nights in Dec 2025

10/10 Excellent

Massiel

Travelled with family
Liked: Cleanliness
Overall a nice stay
Stayed 1 night in Dec 2025

2/10 Terrible

Peter H

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I really did not want to leave a bad review because staff was amazing. HORRIBLE PLACE TO STAY - Bathroom- had a see through door. Frosted tint door. Terrible idea no privacy and NO LOCK ON DOOR No room. Shower half wall - water got everywhere and I was constantly cleaning. water took a very long time to get hot- smal smal small. No air conditioning for the entire 5th floor day 1 - pool shut down by 5pm - teenagers and young adults kicked out of just sitting by pool. $300 security deposit per room - we had 3 rooms $49 resort fee for half day pool and you have to rent umbrella by the ocean. Would not recommend - staff was amazing though - very kind - no breakfast on last day bc kitchen was closed only purchase of buffet - would never come back
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 7 nights in Dec 2025

6/10 Okay

Olti

Liked: Cleanliness, staff & service
Location is pretty good. Rooms need some upgrading. Shower needed 10-15 to be running in order to get hot water. Staff was really nice and welcoming
Stayed 2 nights in Dec 2025

6/10 Okay

john

Travelled with family
Liked: Cleanliness
We have stayed many times at the Nautilus and the staff is always friendly and helpful at the Hotel but the hotel and the hotel next store are both under construction and the pool area noise was so loud it made it impossible to relax. We also needed to switch our room due to the noise. It should have been disclosed that they were under construction at the time we booked the stay so they did give me a credit on our last night as we checked out early. If you are looking for quiet this is not the time to book here.
Stayed 5 nights in Dec 2025

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, amenities
Great room and breakfast service
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were very clean, the beds very comfortable, staff was professional and very helpful.
Stayed 4 nights in Dec 2025

6/10 Okay

Jeannie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
During our stay, Dec25, there was major construction at the hotel next to it, as well as at the entire back side of this hotel. At around 8am, expect extreme noise all around, like sleeping at a construction site. The hotel itself was okay, old but smells good and the staff is very friendly and helpful. I think there should definitely have been some fair warning of the construction though. Would not recommend for this reason.
Stayed 3 nights in Dec 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Dec 2025

8/10 Good

Domenica

Travelled with group
Liked: Amenities, property conditions & facilities
Room and hallways can be better (smell, cleaniness)
Stayed 2 nights in Dec 2025

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms small. Bathroom very small. Beds say queen but smaller it seems
Stayed 4 nights in Dec 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities
I booked the Nautilus Sonesta months in advance for Miami Art Week to give my girlfriend her first real Miami Beach experience. Instead, this hotel managed to deliver one of the worst stays I’ve ever had. A few weeks before arrival, the hotel suddenly informed us our reserved room was under construction and downgraded us to a room without a balcony. They initially offered an extremely small discount, and only after multiple back-and-forth emails did they increase it slightly, but still nowhere near acceptable. Once we finally got into the room, all we could hear was blaring reggaeton and constant construction banging from morning through the day. The shower wouldn’t get warm; we had to run it for over an hour. Then the sink clogged and backed up, and the toilet began overflowing. When we called reception, they told us to “run both at the same time,” which made things worse. They switched our room, but the new one had the same issues: 45 minutes to an hour for warm water, barely any water pressure—my girlfriend could hardly wash her hair. And to make things even worse, as she was getting out of the shower, window washers were staring into the room, pointing and laughing at her in her towel. Completely unacceptable. The hotel’s idea of compensation a few drink vouchers. For a property that markets itself as a high-end, historic Miami Beach hotel, customer service, and maintenance are nowhere near the standard they pretend to be. Our stay should have been fully comped.TERRIBLE
Stayed 3 nights in Dec 2025

8/10 Good

Valentina

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2025

8/10 Good

Belma

Stayed 2 nights in Nov 2025

4/10 Poor

Emily

Pool wasn’t available room was so small and ugly
Stayed 2 nights in Nov 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service
Nice hotel and clean but the pool was under construction and the rooms are super outdated
Stayed 1 night in Nov 2025

10/10 Excellent

Aanchal

Stayed 2 nights in Nov 2025

6/10 Okay

Gareth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
If everything was working as it should it’d be a great hotel to recommend. However, the pool area was completely shut, something that was never communicated when booking. Also the building site next door was extremely loud, you couldn’t sit outside for breakfast due to the extreme construction noise. Until all of this is complete I wouldn’t recommend this hotel
Stayed 2 nights in Nov 2025