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Nautilus Sonesta Miami Beach

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Nautilus Sonesta Miami Beach

On the beach, beach cabanas, sun-loungers, beach towels
Breakfast, lunch, dinner served; Mediterranean cuisine, pool views
Lobby
Exterior
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$609
includes taxes & fees
15 Mar - 16 Mar

Explore the area

View map
1825 Collins Avenue, Miami Beach, FL, 33139
  • Place, Collins Avenue Shopping Area
    ‪2 min walk‬
  • Place, Miami Beach Convention Center
    ‪4 min walk‬
  • Place, Miami Beach Beaches
    ‪4 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony (Oceanfront Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed

7.6 out of 10
Good
(27 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

  • 278 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Accessible

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

Room amenity

Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Multiple Beds (Two Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, Multiple Beds (Two Queen)

8.6 out of 10
Excellent
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(7 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Oceanfront)

Room amenity

Room, 1 King Bed (Oceanfront)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Nautilus Sonesta Miami Beach. Within steps you'll find Collins Avenue Shopping Area and Miami Beach Beaches within a short 5-minute stroll. Highlights at this beachfront hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The restaurant, Nautilus Cabana Club, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Bar is the hotel's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Full breakfast is available daily between 7 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class South Beach hotel include Ocean Drive and Miami Beach Convention Center.

What's nearby

  • Collins Avenue Shopping Area - 2 min walk - 0.2 km
  • Espanola Way and Washington Avenue - 3 min walk - 0.3 km
  • Miami Beach Convention Center - 4 min walk - 0.4 km
  • Miami Beach Beaches - 4 min walk - 0.4 km
  • Miami Beach Boardwalk - 11 min walk - 0.9 km

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Hialeah Market Station - 15 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 19 min drive

Restaurants

  • ‪Jaya at The Setai - ‬2 min walk
  • ‪Cafe Americano Collins Avenue - ‬2 min walk
  • ‪Orange Blossom - ‬2 min walk
  • ‪Joe & The Juice - ‬2 min walk
  • ‪Sweet Liberty Drink & Supply Co. - ‬3 min walk

About this property

Nautilus Sonesta Miami Beach

Luxury hotel on the beach, with outdoor pool
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). After a day at the beach, enjoy amenities at Nautilus Sonesta Miami Beach such as an outdoor pool, a children's pool and a 24-hour fitness centre.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Parking is available for a fee.

This Art Deco Miami Beach hotel is smoke free.

  • 250 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 23000 sq ft of conference space
  • 2137 sq. m of conference space
  • Built in 1951
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
Nautilus Sonesta Miami Beach offers 250 accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. 48-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body treatments and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (USD 50 per day)
  • Valet parking on site (USD 50 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7 AM to 11:30 AM for a fee: USD 21 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Nautilus Cabana Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (23,000 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1951
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 2 2026 to July 31 2026 (dates subject to change):
  • Dining venue(s)
  • Swimming pool
The property will be renovating from 2 March 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 150.00 will be collected before check-in.
  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 40 per person
  • Self-parking fee: USD 50.00 per day
  • Valet parking fee: USD 50.00 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nautilus SIXTY Hotel Miami Beach
Nautilus SIXTY Hotel
Nautilus SIXTY Miami Beach
Nautilus SIXTY
Nautilus Arlo Hotel Miami Beach
Nautilus Arlo Hotel
Nautilus Arlo Miami Beach
Nautilus Arlo
Hotel Nautilus by Arlo Miami Beach
Miami Beach Nautilus by Arlo Hotel
Hotel Nautilus by Arlo
Nautilus by Arlo Miami Beach
Nautilus a SIXTY Hotel
Nautilus Arlo Miami Beach

Frequently asked questions

What is the cancellation policy at Nautilus Sonesta Miami Beach?

Nautilus Sonesta Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nautilus Sonesta Miami Beach?

As of 16 Feb 2026, prices found for a 1-night stay for 2 adults at Nautilus Sonesta Miami Beach on 15 Mar 2026 start from AU$530.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach has a self car park for USD 50.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach is on Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Nautilus Sonesta Miami Beach?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Nautilus Sonesta Miami Beach have a pool?

Nautilus Sonesta Miami Beach has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The swimming pool will be unavailable from March 2 2026 to July 31 2026 (dates subject to change). The property will be renovating the swimming pool from March 2 2026 until September 30 2026 (completion date subject to change).

What makes Nautilus Sonesta Miami Beach a romantic place to stay?

Al fresco dining and beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Nautilus Sonesta Miami Beach.

Is Nautilus Sonesta Miami Beach family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Nautilus Sonesta Miami Beach is a hit with families.

Does Nautilus Sonesta Miami Beach serve breakfast?

You bet, full breakfast is offered daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Nautilus Sonesta Miami Beach?

No, Nautilus Sonesta Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Nautilus Sonesta Miami Beach?

Yep, they've got a poolside bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from March 2 2026 to July 31 2026 (dates subject to change). The property will be renovating its dining venue from March 2 2026 until September 30 2026 (completion date subject to change).

What time are check-in & check-out at Nautilus Sonesta Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Nautilus Sonesta Miami Beach Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 595 out of 1150 reviews
Rating 8 - Good. 255 out of 1150 reviews
Rating 6 - Okay. 162 out of 1150 reviews
Rating 4 - Poor. 78 out of 1150 reviews
Rating 2 - Terrible. 60 out of 1150 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

David

Stayed 3 nights in Nov 2025

2/10 Terrible

Jessica

Stayed 2 nights in Nov 2025

10/10 Excellent

Charles D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great beach access, pool was under renovation however we were accommodated next door.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness
No Balcony or pool however we were comped for our breakfast each day. We were fine.
Stayed 3 nights in Nov 2025

2/10 Terrible

Andrew, Ukiah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They charged us upon arrival for our room on our credit card but we already prepaid it then told us they needed to keep it ok hold on our car u til we left…never mentioned the pool had no water in it and that it was under construction. We to relax poolside and it was empty. Not that impressed I would not come back.
Stayed 2 nights in Nov 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super clean and staff has rooms super spotless and clean. Lobby was a very comfortable with a very laid back and good vibe atmosphere!! Only down fall was the pool area behind closed due to renovations. Totally understandable Better things take down fall. Would deff come back to check out the new and improved hotel! Thanks Again
Stayed 5 nights in Nov 2025

2/10 Terrible

CARLOS FERNANDO

Stayed 1 night in Nov 2025

2/10 Terrible

roberto alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
its in remodelatinon, not pool and very expansive cost of beach services in winter, incredible
Stayed 2 nights in Nov 2025

6/10 Okay

Christine, Stamford

Stayed 3 nights in Nov 2025

8/10 Good

JOHN

Stayed 3 nights in Nov 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
All the staff is very courteous, nice to chat with, and very helpful.
Stayed 5 nights in Oct 2025

2/10 Terrible

miklos

Stayed 3 nights in Nov 2025

8/10 Good

cedo

Travelled with family and small children
Great staff
Stayed 5 nights in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great family vacation!
Stayed 4 nights in Oct 2025

10/10 Excellent

Isaac

Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great customer service, and friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but the bathroom in my room, water everywhere from the shower
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, this is a little bit of an older Hotel. It was absolutely stunning inside and they are making every effort to update and fortify the exterior. The proximity to the beach can’t be beat, and the customer service was outstanding.
Stayed 2 nights in Oct 2025

6/10 Okay

Nichole

Business traveller
Liked: Cleanliness, staff & service
Easy beach front access, hotel was under construction so noisy, one of the beds was broken in my room and was very noisy. Staff was friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Thompson

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach access! Complimentary and although the rooms were decent, I was very happy with my stay! I would return. Used the valet parking on site and enjoyed the drinks by the pool! Walls are super thin.
Stayed 2 nights in Aug 2025

4/10 Poor

Ravi

Liked: Staff & service
Disliked: Property conditions & facilities
Room size was small for the price. Not great value
Stayed 2 nights in Oct 2025

2/10 Terrible

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were not offered the beverages or free breakfast that was supposed to be part of my package. I saw this in my receipt after the fact.Communication was terrible at front desk. We arrived early and our room was not ready which was understandable. The lady at front desk said she would call housekeeping and get the room made up. Led us to believe this would be short turn around. We went for lunch and checked back…nothing…we waited for 5 hours. Check in was 4pm and we waited until 4:30p having arrived at hotel at 11:30am. Absolutely terrible customer service. Hotel was beautiful and grounds exceptional. Pool and restaurant staff awesome. After waiting for 5 hours, received a room that da ex a concrete building on all 3 sides. Had to look up to see the sky. Brutal having paid $500 USD for this. Will not stay again!!
Stayed 1 night in Oct 2025

10/10 Excellent

Hirenkumar

Stayed 4 nights in Oct 2025