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JW Marriott Marquis Miami

5.0 star property

Photo gallery for JW Marriott Marquis Miami

Exterior
Premium bedding, down duvets, minibar, in-room safe
Outdoor pool
50-inch Smart TV with cable channels, TV, Netflix
2 bars/lounges

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$467
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
255 Biscayne Boulevard Way, Miami, FL, 33131
  • Place, Downtown Miami Shopping District
    ‪2 min walk‬
  • Place, Bayfront Park
    ‪3 min walk‬
  • Place, Brickell City Centre
    ‪8 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Concierge Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed (Concierge Lounge Access)

  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Concierge Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds (Concierge Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Corner

50-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Corner

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, City View

50-inch Smart TV with cable channels, TV, Netflix

Junior Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

50-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 Bedroom, City View

  • City view
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Corner (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 Bedroom, City View (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 Bedroom, City View (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, City View

50-inch Smart TV with cable channels, TV, Netflix

Junior Suite, 1 Bedroom, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (View)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(42 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed

7.4 out of 10
Good
(18 reviews)
  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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The Elser Hotel Miami

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  • Pool
  • Spa pool
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4.5 out of 5, Wonderful, 3,871 reviews
The price is AU$373
includes taxes & fees
20 Apr - 21 Apr
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About the area

Miami

A luxury stay in the heart of Miami awaits you at JW Marriott Marquis Miami. Within just a 10-minute stroll, you'll find popular attractions like Downtown Miami Shopping District and Bayfront Park. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Boulud Sud Miami, serves Mediterranean cuisine and is open for lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 42000 square feet (3902 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 15-minute walk of this 5-property class Downtown Miami hotel, attractions include Brickell City Centre and Bayside Marketplace.

What's nearby

  • Downtown Miami Shopping District - 2 min walk - 0.2 km
  • James L. Knight Center - 3 min walk - 0.3 km
  • Bayfront Park - 3 min walk - 0.3 km
  • Brickell City Centre - 8 min walk - 0.7 km
  • Bayside Marketplace - 11 min walk - 0.9 km

Getting around

  • Riverwalk Metromover Station - 4 min walk
  • Hialeah Market Station - 10 min drive
  • Miami International Airport (MIA) - 22 min drive

Restaurants

  • ‪Hyatt Regency Lobby - ‬2 min walk
  • ‪La Granja - ‬3 min walk
  • ‪Epic Lobby - ‬2 min walk
  • ‪Zuma Miami - ‬6 min walk
  • ‪Miami Sound Bar - ‬3 min walk

About this property

JW Marriott Marquis Miami

JW Marriott Marquis Miami offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 42000 square feet (3902 square metres) and includes conference space. A hot tub, a sauna, and multilingual staff are also featured at the luxury JW Marriott Marquis Miami. For a fee, parking is available.

This 5-star Miami hotel is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 41 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Built in 2010
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
JW Marriott Marquis Miami offers 313 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75.64 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Boulud Sud Miami
  • Intermezzo
  • Met Cafe & Bar
  • ThreeFortyFive

Things to do

  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 42,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 41 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • IPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 39.55 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 20 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 75.64 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 PM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jw Marquis Miami
Jw Marriott Marquis
JW Marriott Marquis Miami Hotel
Jw Marriott Marquis Hotel Miami
Jw Marriott Marquis Miami
Jw Miami Marriott Marquis
Marriott Jw Marquis Miami
Marriott Jw Miami Marquis
Marriott Miami Jw
Miami Marquis Marriott
Jw Marriott Marquis Miami Hotel Miami
Jw riott quis Miami Miami
JW Marriott Marquis Miami Hotel
JW Marriott Marquis Miami Miami
JW Marriott Marquis Miami Hotel Miami

Frequently asked questions

What is the cancellation policy at JW Marriott Marquis Miami?

JW Marriott Marquis Miami offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Marquis Miami?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at JW Marriott Marquis Miami on 6 Apr 2026 start from AU$467, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Marquis Miami?

Yep, JW Marriott Marquis Miami has valet parking with in/out privileges for USD 75.64 per day.

Are there any beaches close to JW Marriott Marquis Miami?

The closest beach to JW Marriott Marquis Miami is Miami Beach Beaches (6.8 km).

Is there a spa on site at JW Marriott Marquis Miami?

Yep, there is an onsite spa at JW Marriott Marquis Miami. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does JW Marriott Marquis Miami have a pool?

JW Marriott Marquis Miami has an outdoor pool. The pool is open 6:00 PM to 10:00 PM.

What luxury perks are available at JW Marriott Marquis Miami?

JW Marriott Marquis Miami features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes JW Marriott Marquis Miami a romantic place to stay?

1 hot tub and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Marquis Miami.

Is JW Marriott Marquis Miami family-friendly?

You bet! With amenities such as a deli and an on-site bowling alley, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Marquis Miami is a hit with families.

Does JW Marriott Marquis Miami serve breakfast?

Sure does, full brekkie is available daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at JW Marriott Marquis Miami?

No, JW Marriott Marquis Miami does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Marquis Miami?

Yep, you can grab a meal at JW Marriott Marquis Miami's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at JW Marriott Marquis Miami?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at JW Marriott Marquis Miami?

No, pets are not allowed.

JW Marriott Marquis Miami Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 610 out of 998 reviews
Rating 8 - Good. 196 out of 998 reviews
Rating 6 - Okay. 76 out of 998 reviews
Rating 4 - Poor. 56 out of 998 reviews
Rating 2 - Terrible. 60 out of 998 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Pretty hotel. Staff was nice, but slow service. Room also was low on towels.
Stayed 1 night in Dec 2025

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at JW Marquis
Stayed 3 nights in Dec 2025

10/10 Excellent

erald

Liked: Cleanliness, amenities, property conditions & facilities
THE BEST!
Stayed 1 night in Dec 2025

10/10 Excellent

Xavier

Stayed 2 nights in Dec 2025

10/10 Excellent

Niandong

Liked: Cleanliness, staff & service, amenities
yes.
Stayed 3 nights in Dec 2025

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, amenities
The hotel is great but the rooms has consistently had issue. We had a suite with bedroom and living room which door that does not work. After long discussion we been moved to another room which was leaking at the rain. The room isolation is horrible , at 4:30 am we been listing for someone having a call in different language for almost an hour , every morning.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jesticia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel. Head of concierge was phenomenal
Stayed 5 nights in Nov 2025

10/10 Excellent

Chantel

Stayed 1 night in Dec 2025

10/10 Excellent

Manelly

Stayed 2 nights in Nov 2025

10/10 Excellent

Renata

Stayed 2 nights in Nov 2025

2/10 Terrible

Tyrond

Disliked: Cleanliness
Yes the room had dirty sheets and covers the whole time and I called to ask them to change them numerous times, then went to the front desk and she ensured me someone would go change them immediately but never did. I guess I wasn’t a priority to them
Stayed 3 nights in Nov 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Friendly staff and delicious food in the small restaurant. The room was outstanding and the beds were very comfortable. Will stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Ariel

Stayed 2 nights in Nov 2025

10/10 Excellent

Magda Angelina

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was beautiful and location and amenities too!
Stayed 1 night in Nov 2025

10/10 Excellent

Johnson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait over an hour to check in but the front desk agent was really nice with assisting us.
Stayed 1 night in Nov 2025

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Nov 2025

4/10 Poor

Dayna

Stayed 2 nights in Nov 2025

8/10 Good

Esteban

Stayed 5 nights in Nov 2025

2/10 Terrible

Juan Diego, Salinas

Travelled with family
Disliked: Cleanliness, staff & service
This was my first trip to Miami. Was expecting a peaceful vacation. First off flight was fine. Not sure why flight and hotel do not communicate to ensure passenger arriving will have room accommodation within a decent time of arrival. Got in at 7:45am room not ready till 4:30 even after I was told 12pm. Rented a car to go sleep in a parking garage with my family to kill time. Very unpleasant. We had booked boat trips and dinner so we really did not get into our room until 9 pm. As soon as we get in it looked great. Looks deceived. Now tired wanting to crash out from California.we go to open pullout for kids and there’s a used tampon. Took them almost an hour to get up with foldables. Not sure why we were not offered another room or something. Did not recieve a call from management or anything. For the type of money paid at a property of its stature you would assume it would be way more hospitable. The fact that a blood born pathogen was in the room. You would expect something to be done. First and last stay form me and my family.
Stayed 2 nights in Nov 2025

10/10 Excellent

elvin b

Stayed 2 nights in Oct 2025

10/10 Excellent

Jordan

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, great location, amazing staff
Stayed 3 nights in Aug 2025

10/10 Excellent

natalie

Stayed 1 night in Nov 2025

10/10 Excellent

Todd

Stayed 3 nights in Nov 2025

8/10 Good

JUAN MARCOS, Santo Domingo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slow valet service
Stayed 1 night in Oct 2025