2/10 Terrible
Jamie
Travelled with partner
2 Dec 2025
Buyer beware! This place is a total scam! We arrived before midnight due to delayed flight into Ft. Lauderdale anirport. I messaged the hotel in the app and they said, “Expedia never sent us the message!” Arrived at hotel and they cancelled our ENTIRE 3 day stay!!! Never received any cancellation notice via email, text or by phone, said they had already booked our room! We could not stay any of the dates we paid for, no vacancy, despite my hubby checking the app and they did have reservations available for the next 2 days!!! The night staff guy was absolutely RUDE, and very difficult to understand. He refused to let us speak to a manager. But he said he had “another” room available at another hotel, we could just pay him. Also don’t bother paying the trip insurance, that was worthless too, they stated they could not reach the manager of the hotel after several failed attempts so they were declining our claim. Basically we were put 575.00 and had to get another motel in the middle of the night. All around booking site sucks (won’t publish because I named them), hotel sucks and travel insurance sucks. ALL SCAMS!!Sorry, not sorry. SCAMS ALL AROUND!! Worst customer service EVER!
Jamie
Stayed 3 nights in Nov 2025











































