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The Residences at Hacienda Encantada

Property class: 4.5

Photo gallery for The Residences at Hacienda Encantada

A luxurious indoor pool area with arched brick ceilings, a view of the sea, and a floral bed.
A courtyard with stone arches, a pathway, and a water feature.
An interior with wooden pews, a central altar, and a view of the sea through an arched window.
An outdoor dining area with tables and chairs, overlooking the ocean at sunset.
A hotel with a Mediterranean architectural style, featuring a central courtyard, palm trees, and a view of the ocean.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$1,258
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Carretera Transpeninsular Km 7.3, Corredor Turístico, Cabo San Lucas, BCS, 23450
  • Place, Cabo del Sol Golf
    ‪7 min walk‬
  • Place, Medano Beach
    ‪9 min drive‬
  • Place, Cabo San Lucas Bay
    ‪11 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪45 min drive‬

Room options

View all photos for Premium House, 3 Bedrooms, Ocean View

A hotel room with a bed, a TV, a wooden dresser, a chair, and a view of a pool and buildings outside.

Premium House, 3 Bedrooms, Ocean View

  • Ocean view
  • 294 sq m
  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Luxury Villa

A bedroom with a balcony, a bed with a floral bedspread, a ceiling fan, and a view of the ocean.

Two Bedroom Luxury Villa

  • Ocean view
  • 220 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Signature House, 4 Bedrooms, Ocean View

A bedroom with a large bed, a ceiling fan, a TV, a red chair, and a view of the outdoors.

Signature House, 4 Bedrooms, Ocean View

  • Ocean view
  • 539 sq m
  • 4 bedrooms
  • Sleeps 14
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at The Residences at Hacienda Encantada. You'll be 3.9 km (2.4 mi) from Cabo San Lucas Bay and 4.8 km (3 mi) from Medano Beach. Highlights at this family-friendly resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Holistic Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, Los Riscos Restaurant, serves international cuisine and is open for breakfast and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. A conference centre and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 15-minute drive of this 4.5-property class Cabo San Lucas resort include Cabo del Sol Golf and Santa Maria Beach.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo del Sol Golf - 7 min walk - 0.6 km
  • Medano Beach - 9 min drive - 5.8 km
  • Santa Maria Beach - 10 min drive - 8.1 km
  • Cabo San Lucas Bay - 11 min drive - 4.3 km
  • Chileno Beach - 14 min drive - 10.0 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 37 min drive

Restaurants

  • ‪Torote Steak House - ‬15 min drive
  • ‪Mango Deck - ‬14 min drive
  • ‪American Country - ‬14 min drive
  • ‪Tabasco Beach - ‬14 min drive
  • ‪Carusso Ristorante - ‬13 min drive

About this property

The Residences at Hacienda Encantada

Some rates at The Residences at Hacienda Encantada are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Residences at Hacienda Encantada offers its guests a full-service spa, 3 outdoor swimming pools, a hot tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. A children's pool, a fitness centre, and spa services are also featured at the luxury The Residences at Hacienda Encantada. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 4.5-star Cabo San Lucas resort is smoke free.

  • 32 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
The Residences at Hacienda Encantada offers 32 accommodations, which are accessible via exterior corridors and feature private pools and fireplaces. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodation at this 4.5-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, computers and telephones. Additionally, rooms include washers/dryers and minibars. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Holistic Spa has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Free self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 per person
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio snack bar
  • La Pergola Restaurant
  • La Trajinera
  • Las Marias Restaurant
  • Los Riscos Restaurant

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • High chair
  • In-room babysitting
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Playground
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • No lift (single-level property)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Computer
  • DVD player
  • IPod dock
  • LCD TV with premium satellite channels
  • Private pool

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Minibar
  • Mixer
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Electrical adapters
  • Fireplace
  • Free weekday newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Washing machine/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 95.00
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at The Residences at Hacienda Encantada

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.82 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is USD 4.82 for the first bedroom per night, and increases by USD 4.82 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Airport shuttle fee: USD 120 per vehicle (one-way)
  • Late check-out fee: USD 95.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 4 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Encantada Residences
Residences Hacienda Encantada
Residences Hacienda Encantada Cabo San Lucas
Residences Hacienda Encantada Condo Cabo San Lucas
Residences Hacienda Encantada Villa Cabo San Lucas
Residences Hacienda Encantada Villa
The Residences at Hacienda Encantada Resort
The Residences at Hacienda Encantada Cabo San Lucas
The Residences at Hacienda Encantada Resort Cabo San Lucas

Frequently asked questions

What is the cancellation policy at The Residences at Hacienda Encantada?

The Residences at Hacienda Encantada offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Residences at Hacienda Encantada?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at The Residences at Hacienda Encantada on 24 Aug 2026 start from AU$1,258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Residences at Hacienda Encantada?

Yep, The Residences at Hacienda Encantada has a free self car park and free valet parking.

Are there any beaches close to The Residences at Hacienda Encantada?

The closest beach to The Residences at Hacienda Encantada is Medano Beach (4.1 km).

Is there a spa on site at The Residences at Hacienda Encantada?

Yep, Holistic Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Residences at Hacienda Encantada have a pool?

The Residences at Hacienda Encantada has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Residences at Hacienda Encantada?

The Residences at Hacienda Encantada features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with private pools, premium bedding and fireplaces.

What makes The Residences at Hacienda Encantada a romantic place to stay?

1 hot tub and ocean-view dining, as well as private pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Residences at Hacienda Encantada.

Is The Residences at Hacienda Encantada family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as highchairs and childcare services in the guestrooms, it's no surprise that The Residences at Hacienda Encantada is a hit with families.

Are there hot tubs in the rooms at The Residences at Hacienda Encantada?

No, but there are private pools in the guestrooms.

Does The Residences at Hacienda Encantada serve breakfast?

Sure does, buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Residences at Hacienda Encantada?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Residences at Hacienda Encantada?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at The Residences at Hacienda Encantada?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Residences at Hacienda Encantada?

No, pets and service animals are not allowed.

Is there a golf course on site at The Residences at Hacienda Encantada?

There is a golf course next to The Residences at Hacienda Encantada.

The Residences at Hacienda Encantada Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 18 reviews
Rating 8 - Good. 7 out of 18 reviews
Rating 6 - Okay. 1 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the villa it was supper nice and i like the restaurants you can use at the marina
Stayed 14 nights in Jul 2017
Verified review

2/10 Terrible

marnie

Disliked: Cleanliness, property conditions & facilities
Reservation was for the Residences. Not honoured. Had to say in time share Encantada instead. Confusion. Checkin took 3 hours.. Staff put us in worst possible room-open to Tequila bar. Very very unhappy with Expedia as this was not what reservation promised.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Jeannethe

Disliked: Property conditions & facilities, communication
Yo hice una reserva y ni expedía ni el lugar me dieron lo que yo reserve
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time
Stayed 3 nights in May 2021
Verified review

10/10 Excellent

Bri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly Surprised!

The home was amazing. Very clean and you have everything you need. The cleaning crew and your assigned butler ensures you have everything you need to enjoy the days there. they check with you constantly. You don't even want to leave the house - it is just so fun and perfect for families.
Stayed 4 nights in Aug 2017
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great villa for two families or 6 couples

Enjoyed the villa/residence very much. Layout, view, and bathrooms were GREAT! Wine fridge never worked, a few maintenance items needed and tried to take care of. Used Butler for groceries but would recommend going to WalMart or Costco instead. The groceries they provide are from the mini mart at the hotel store so not a great selection. Loved mostly hanging at the villa which was two story with great views from upstairs deck. Downstairs patio had a great pool, spa, BBQ bar and a firepit! Plus eight chaise lounges, chairs, etc. The downstairs media area had a sectional and TV but we honestly never turned on the TV. Butler will arrange shuttles to downtown very easily, but adds up with 8people. Plan on $40 for 8pp each way. Also most pools are awesome and have a swim up pool bar which was fun. Some had volleyball, bocce, ping pong, etc. and the best pool was the infinity pool which also had amazing views!
Stayed 4 nights in Jun 2017
Verified review

2/10 Terrible

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, but beware of booking through Expedia

We had a splendid vacation at The Residences at Hacienda Encantada and I would love to give it a top review. Unfortunately, after paying in advance the full amount through Expedia, the hotel also charged the full amount at the end of our stay, saying the Expedia amount was a "deposit," which would be returned to us. Calls to the hotel result in being transferred from dept. to dept., then left on hold indefinitely. Just off the phone with Expedia (48-minute call). They will (once again) refer the case to a refund team. Wow.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

villa was beautiful but not close to anything

Alex our butler was nice and attentive. Seemed to be stretched a little thin for the amount of workload but handled it gracefully
Verified review

8/10 Good

avc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful villa on the beach

The residences at Hacienda Encantada are 5 star. Private pool - outdoor gourmet kitchen and beautifully decorated. Panoramic view of the ocean. The best part of the stay is the personal host/concierge. The hotel staff is pretty good, but the personal host assigned to us was incredibly helpful and knowledgeable. He was available 24 hours a day and always willing to go out of his way. It made our trip much more enjoyable.
Verified review

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disaster in Paradise

First let me say that our Villa was perfect in every way. My husband and I took our 3 children and the Villa was perfect for our family. The only complaint was the horrible service we received from our Concierge. We each received a door bracelet upon arrival. Only 2 worked. Our Concierge said he would take care of it and never did. When we later asked, his response was "Oh they never came??" But still we stayed with only 2 working bracelets. On the second night, we had issues with the hot tub and the thermostat inside the villa. We even slept an entire night with no A/C. Our concierge never came back to check on us for 2 days. We called, they sent maintenance that next morning to adjust. My husband saw our concierge at the Villa next to us and asked if he could come and show us how to work the thermostat correctly. He said ok and then drove off 3 mins later. He never came. We were very frustrated at that point. We called for a shuttle to take us to the lobby, it took over an hour. We felt as if we were a burden to our Concierge. We almost let it ruin our vacation but decided to enjoy our family time in spite of. Before we checked out, my husband wanted to buy a hat he saw at one of the vendor stands near the resort pool. Our concierge drove him there, my husband asked if he would wait and he said sure! When my husband briefly returned he was gone. Just horrible service. I have never written a bad review but I had to voice my concern with our stay. :(
Verified review

6/10 Okay

Cabo Visitor

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel but they charge for everything!

Beautiful location and we stayed in one of the Villa's which is gorgeous. View was amazing and the condo itself was spacious and well divided. It was a 3 bedroom (4 bed) condo BUT they charge per person, which when we arrived with 6 pp they charged us for 2 extra pp (I had originally booked for 4 and had 2 friends join last minute) but didn't think we had to notify the hotel since technically accommodates up to 8 pp. Also you must pay for wifi and get codes/PW for EVERY person, you can't have one that works for all devices. They could only give out 2 per call so we had to call several times to get a code/PW for each person...weird!!! The kitchen was not well stocked, we like to cook and it was not easy to have what we needed, the dishwasher did not work well so we had to run the cycle several times to finally be clean. I needed a crib and of course was charged daily for that as well. I've never been to a hotel that charges for a crib and I've ordered several at different hotels. The staff was friendly but it was just hard to overlook the cons when you pay top dollar for a villa.....
Verified review

2/10 Terrible

tami

Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Paulin

Stayed 1 night in Oct 2025
Verified review

8/10 Good

Per

Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Slim

Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2018