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El Encanto All Inclusive Resort at Hacienda Encantada

4.0 star property
On private beach with 3 outdoor pools, near Cabo del Sol Golf

Photo gallery for El Encanto All Inclusive Resort at Hacienda Encantada

3 outdoor pools
Studio, Ocean View
Chapel
Couples treatment room(s), hot tub, steam room, body treatments
Premium Suite, 2 Bedrooms, Ocean View | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

The current price is AU$598
includes taxes & fees
15 June - 16 June

Explore the area

Map
Carr Transpeninsular KM 7.3 Suite A3, Cabo Del Sol, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    ‪7 min walk‬
  • The Arch
  • Medano Beach
    ‪7 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪42 min drive‬

Room options

View all photos for Premium Suite, 2 Bedrooms, Ocean View

1 bedroom, minibar, in-room safe, desk

Premium Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 125 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Suite, Private Pool

1 bedroom, minibar, in-room safe, desk

Luxury Suite, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, Garden View

Studio, Garden View

Studio, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Ceiling fan
Separate bedroom
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio, Ocean View

Studio, Ocean View

Studio, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Ceiling fan
Separate bedroom
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Coffee/tea maker

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Cabo San Lucas

An all-inclusive stay in Cabo San Lucas awaits you at El Encanto All Inclusive Resort at Hacienda Encantada. You'll be 1.5 km (0.9 mi) from Cabo del Sol Golf and 4.9 km (3 mi) from Medano Beach. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Los Riscos, serves seafood and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Business amenities include a meeting room, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Cabo San Lucas property include Puerto Paraiso Mall and Luxury Avenue.

What's nearby

  • Cabo del Sol Golf - 7 min walk - 0.6 km
  • Cabo San Lucas Bay - 7 min drive - 4.3 km
  • Medano Beach - 7 min drive - 5.4 km
  • Santa Maria Beach - 8 min drive - 6.9 km
  • Marina Del Rey - 13 min drive - 10.8 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪La Cevichería - ‬8 min drive
  • ‪RosaNegra - ‬15 min walk
  • ‪El Eden Tequila Bar - ‬2 min walk
  • ‪Sunset Da Mona Lisa - ‬12 min drive

About this property

El Encanto All Inclusive Resort at Hacienda Encantada

On private beach with 3 outdoor pools, near Cabo del Sol Golf
El Encanto All Inclusive Resort at Hacienda Encantada is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At El Encanto All Inclusive Resort at Hacienda Encantada, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 4-star Cabo San Lucas property is smoke free.

  • 72 guestrooms or units
  • 5 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 42 sq. m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
El Encanto All Inclusive Resort at Hacienda Encantada offers 72 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 11 PM on request
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barolo
  • El Edén
  • La Trajinera
  • Las Marías
  • Los Riscos

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Optional golf privileges
  • Playground
  • Sauna
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Encanto All Inclusive Resort at Hacienda Encantada

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (maximum occupancy 6)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Encanto All Inclusive Resort Hacienda Encantada
El Encanto All Inclusive Hacienda Encantada Cabo San Lucas
El Encanto All Inclusive Hacienda Encantada
Encanto Inclusive Hacienda En

Frequently asked questions

What is the cancellation policy at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Encanto All Inclusive Resort at Hacienda Encantada?

As of 12 June 2025, prices found for a 1-night stay for 2 adults at El Encanto All Inclusive Resort at Hacienda Encantada on 15 June 2025 start from AU$598.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, El Encanto All Inclusive Resort at Hacienda Encantada has a free self car park and free valet parking.

Are there any beaches close to El Encanto All Inclusive Resort at Hacienda Encantada?

The closest beach to El Encanto All Inclusive Resort at Hacienda Encantada is Medano Beach (4 km).

Is there a spa on site at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, there is an onsite spa at El Encanto All Inclusive Resort at Hacienda Encantada. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a pool?

Yep, and guests love it! El Encanto All Inclusive Resort at Hacienda Encantada has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, 3 poolside bars and 3 outdoor pools.

What makes El Encanto All Inclusive Resort at Hacienda Encantada a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at El Encanto All Inclusive Resort at Hacienda Encantada.

Is El Encanto All Inclusive Resort at Hacienda Encantada family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as cots/infant beds in the guestrooms, it's no surprise that El Encanto All Inclusive Resort at Hacienda Encantada is a hit with families.

Does El Encanto All Inclusive Resort at Hacienda Encantada serve breakfast?

Yep, complimentary buffet breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at El Encanto All Inclusive Resort at Hacienda Encantada?

No, but there's an airport shuttle that runs from 6 AM - 11 PM on request for a fee.

Is there a bar or restaurant at El Encanto All Inclusive Resort at Hacienda Encantada?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at El Encanto All Inclusive Resort at Hacienda Encantada?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at El Encanto All Inclusive Resort at Hacienda Encantada?

No, pets and service animals are not allowed.

Is there a golf course on site at El Encanto All Inclusive Resort at Hacienda Encantada?

There is a golf course next to El Encanto All Inclusive Resort at Hacienda Encantada.

El Encanto All Inclusive Resort at Hacienda Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1000 reviews
Rating 8 - Good. 179 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 6 nights in Mar 2025

10/10 Excellent

Carlene

Stayed 4 nights in Mar 2025

6/10 Okay

Rom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms and the great ocean view from my 2 bedroom option at the 4th floor. Perfect fit for family of 6 people with 1 master & 1 additional room for 4 adults. Very spacious room with personal jacuzzi in room patio. Would like to have better restaurant options like Asian menus as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The dining options were very good, rooms were clean and spacious. Staff was friendly and attentive.
Stayed 7 nights in Feb 2025

4/10 Poor

Kerollose Moris Sabry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Yes it was safe but its not walkable at all to the streets compared to other facilities Transportation is horrible in and out, they refuse ubers just to make money out of taxi and its more than double uber. Stafd are not helping and saying on the face we are making money out of uber and refuse to give rides with their golf cars to the gate although they mentioned that they can do this in the check in process. Dinning options is a trap. Mestizo is a great option inside the hotel. However took the shuttle to the DT to try other options like Baja lobster which is part of out All inclusive, found out we cant try and lobster or any chef specials, we said fine, waiter came late to ask ask us for more time to prep food we said fine, they refuse to serve more food claiming the following - we didn’t finish the whole plate when we said we finished they told us this is finished and show us an empty clean clear plate! - one of us as a group of 10 didn’t get what he ordered fried and they got it grilled claiming its fried, he left it they refuse to got another plate, also soups didn’t served till the desert time! Menu
Stayed 3 nights in Mar 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining was absolutely superb, wonderful staff and menu options were excellent.
Stayed 7 nights in Mar 2025

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Staff & service
I was a group of 10 guys that were pretty social and made no problems…during our check in process everything was very easy and smooth….Jose was very helpful at the front desk he was able to answer all my questions and made sure all the group had rooms that were close to each other with double beds like we asked. At night we wanted to go out and uber would have to pick us up from the main gate which Jose confirmed that their Golf Carts would be able to drop us off their or near another gate that uber has access to. The night staff at front desk that consisted of very rude staff ( one Lady and one older gentlemen). We asked them for a golf cart to drop us off at the main to take an uber and they said they can’t do that and I told her I had to talked to Jose earlier during our check in process and he confirmed it. She said “ the hotel doesn’t want you to use uber and they want you to use their taxis so they can make money off of you.” We were very frustrated at the way they were talking to us and sort of had that attitude of If you don’t like it then It’s your problem. During our check out process, Jose apologized about the situation and he confirmed that she was new to the facility and didn’t know all the rules and he confirmed that their golf carts would be able to take us to the nearest gate to pick up our uber rides.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen A, Utica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to attend Catholic Mass on Sunday as there is a beautiful chapel on the premises! But also the grounds were beautiful and very well kept. The food was very good and the staff was friendly and professional!! The pools and scenery were absolutely stunning!
Stayed 5 nights in Feb 2025

10/10 Excellent

Kyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was all gourmet and perfectly plated. Tasted as good as it looked. Rooms are spacious and bed so comfy. Dislike: at times waited to get service at restaurant. Would not take cash. Card only.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jacqueline

Stayed 7 nights in Mar 2025

6/10 Okay

Glenn Andrew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the beautiful views! Clean and quiet property. Food quality is really good for dinners but it takes 1.5-2 hours for each dinner service. Not a lot to do other than just chill in the pool though.
Stayed 7 nights in Mar 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and the staff were very friendly and helpful.... we didn't want to leave. Great time relaxing and enjoying the sights around Cabo. Highly recommended.
Stayed 8 nights in Feb 2025

10/10 Excellent

Lucyna Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Penny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Being able to see whales right near the shore was a bonus. Loved ordering off the menus for such amazing restaurants was great as was the food. Even the breakfast bar had different mimosas and also green drinks and smoothies
Stayed 7 nights in Feb 2025

10/10 Excellent

Victor Charles Fortino

Liked: Cleanliness, staff & service
Beautiful views very well kept grounds and very friendly staff.
Stayed 8 nights in Feb 2025

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Don’t go. The reviews are padded by Time-Share owners. We booked the shuttle through their website and they did not have our names on the list so we had to get a cab from the airport. They said they would refund us but I’ve asked multiple times and still no refund. Restaurants randomly closed and super slow service at times. The food at some of the restaurants were admittedly fantastic, the views are also fantastic but the place mostly exists to sell you a time-share. Really disappointed, overall our vacation was still good but the place was weird, there are much better options for you.
Stayed 6 nights in Feb 2025

10/10 Excellent

Martha Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean. The grounds are beautiful. The staff is very helpful.
Stayed 7 nights in Feb 2025

8/10 Good

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, cleanliness, amazing food. Highly recommend.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I had our honeymoon here and could not have imagined a better time. The all inclusive package was incredible, and the staff were extremely generous with food and drinks the entire time. We visited almost all of the restaurants on site, and our favorite waiter was Daniel at Il Forno who remembered our drinks and would bring them by without us even asking! It was so thoughtful of him and I was impressed by his memory! The food, in general was an extremely memorable part of the experience. We loved walking around the resort and enjoying the beautiful setting. The pools were all gorgeous and unique, and each one had its own vibe. The spa was amazing - I had a facial from Angelica who was wonderful, and the pool in the spa was absolutely phenomenal. The concierges were super helpful at calling transportation whenever we needed, but honestly we didn't want to leave the resort because there was so much to do there! All of the staff were extremely friendly and welcoming. Our room was charming with a big patio to enjoy the view. I'm already fantasizing about my next trip back.
Stayed 5 nights in Feb 2025

2/10 Terrible

Jimin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
•Timeshare sales are everywhere and they are very • pushing •Room was given when it wasnt ready specially room i booked had jacuzzi in balcony never worked. •Taking soooo long when you order food •Food quality sucked except one or two things like tiramisu dessert •alcohol are watered down •Some employee are nice some arent, like if you stay in the resort at hacienda encantada you will get treated better than somewhere else(el encantada/fiesta encantada). I stated both resorts and thats how i felt. •communication between employees are awful.. Someone tells me this and other employee saying no i almost had to argue every conversation.. These really ruined the resort that has AMAZING VIEW they better work on it, i felt so bad because i want to come back for property but will never because of the experience that i had.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propert is simply gorgeous from the manicured grounds to all the restaurant's deco and the views were amazing. There is a lot to see and do on the grounds, 3 infinite pools, a great gym, mini golf that looks like a real golf coarse. We took a snorkle cruise but saw so many hump back whales we really got our moneys worth. So worth the money as the food was so good and tasty everwhere we went for lunch and dinners. We will be back to this resort. A-1 service all around.
Stayed 6 nights in Feb 2025

8/10 Good

JIll Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like how that all-inclusive was handled. It was confusing and had a lot of red tape and was over controlled.. Even a drink was ton of paperwork and took forever.
Stayed 5 nights in Feb 2025

10/10 Excellent

Parimal

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience and property
Stayed 5 nights in Jan 2025

10/10 Excellent

Courtney Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained. Dinning options for all inclusive were above and beyond. Drinks were consistent although service to get them was a bit on the slow side.
Stayed 7 nights in Feb 2025

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepe the concierge was amazing, gave us ease of mind and helped us alot.
Stayed 4 nights in Feb 2025