Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

3.5 star property
Beachfront resort with 6 restaurants and 3 outdoor pools

Photo gallery for Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

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Lobby
Lobby
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
6 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

The current price is AU$661
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
Camino Viejo a San Jose Cabo San Lucas, KM 0.5, Col. El Medano, Cabo San Lucas, BCS, 23450
  • Place, Medano Beach
    ‪9 min walk‬
  • Place, Cabo San Lucas Bay
  • Place, The Arch
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪53 min drive‬

Room options

Junior Suite

8.4 out of 10
Very good
(33 reviews)

Highlights

Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Premium bedding
Down duvet
Separate bedroom
Ceiling fan
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 1 Double Sofa Bed

Junior Suite Ocean View

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Premium bedding
Down duvet
Separate bedroom
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 1 Double Sofa Bed

One Bedroom Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
LCD TV
Ceiling fan
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Dining table
LCD TV
Ceiling fan
  • 105 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the area

Cabo San Lucas

An all-inclusive stay in the heart of Cabo San Lucas awaits you at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive. Within steps you'll find Cabo San Lucas Bay and Medano Beach within a 15-minute stroll. Highlights at this beachfront resort include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The restaurant, Bella California, serves Italian cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. 4520 square feet (420 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 3.5-property class El Medano Ejidal resort include Marina Del Rey and Santa Maria Beach.

What's nearby

  • Medano Beach - 9 min walk - 0.8 km
  • Luxury Avenue - 5 min drive - 1.6 km
  • Puerto Paraiso Mall - 6 min drive - 1.6 km
  • Marina Del Rey - 8 min drive - 2.3 km
  • Solmar Beach - 17 min drive - 4.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 46 min drive

Restaurants

  • ‪Riu Sport Bar - ‬15 min walk
  • ‪Baja California Restaurante - ‬13 min walk
  • ‪La Iguana - ‬12 min walk
  • ‪Torote Steak House - ‬11 min walk
  • ‪La misión - ‬13 min walk

About this property

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

Beachfront resort with 6 restaurants and 3 outdoor pools
Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas resort.

  • 462 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • 4520 sq ft of conference space
  • 420 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive offers 462 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cabo San Lucas resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bella California
  • Carbon Grill
  • Taco Bar
  • Tomatillos
  • Tortugas Terrace

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (4,520 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Limited room service
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 31 October 2025 to 14 December 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Villa Palmar Residences Cabo San Lucas
Villa Palmar Residences
Palmar Residences Cabo San Lucas
Palmar Cabo Lucas Inclusive
Residences by Villa del Palmar
Villa del Palmar Beach Resort Cabo San Lucas
Villa del Palmar Beach Resort Cabo San Lucas All Inclusive

Frequently asked questions

What is the cancellation policy at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive on 29 Nov 2025 start from AU$661.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is a short 11-minute walk from Medano Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, there is an onsite spa at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive have a pool?

Yep, and guests love it! Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive features 3 outdoor pools, 2 hot tubs and 6 restaurants.

What makes Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive.

Is Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is a hit with families.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive serve breakfast?

You bet, free buffet breakfast is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

No, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from October 31 2025 until December 14 2025 (completion date subject to change).

What time are check-in & check-out at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

No, only service animals are allowed.

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 810 out of 1440 reviews
Rating 8 - Good. 340 out of 1440 reviews
Rating 6 - Okay. 159 out of 1440 reviews
Rating 4 - Poor. 69 out of 1440 reviews
Rating 2 - Terrible. 62 out of 1440 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Artan

Travelled with family
Disliked: Property conditions & facilities
To get to eat you have to be in Line for a long time at least waiting was 1hour. Service is terrible. The manager at steakhouse-taco restaurant is not only rude but also a very negative person, and disrespectful. The restaurant had a lot of smoke that is very dangerous for your health. The only place we liked to eat was sports bar, the manager at sports bar and servers were excellent. The facility is very outdated. The shows were good but there was no live music or dancing. The main buffer was very small place to accommodate the guests. The pools were dirty and full of kids and adults. The beach was extremely dangerous it is too deep and has big waves.
Stayed 3 nights in Jul 2025

10/10 Excellent

Frank Javier

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the cleanliness of the property room service was amazing, the Michel Jackson show AMAZING 👏 food was great love the fact they have a pool for kids and a pool for adults
Stayed 6 nights in Jul 2025

6/10 Okay

Michael, montgomery

Travelled with partner
We picked this resort last minute and wished we had looked around more after we got there. There wasn’t a lot to do there, we traveled to the marina to find things to do. They closed the beach off on our 3rd day so we trekked down to Tamara beach club and paid to use their facilities but had a good time there. At Villa De Palmar food was good can’t complain about the food but service was slow, bar service was as well you often waited in a long line to get anything whether it be a soft drink or a mixed drink same line. drinks very weak as well. Room AC was very good. The market and Starbucks was pretty pricy but had anything you needed. If you are staying there in a condo I would suggest going to Chedra or Walmart and stocking up there. Oh and the resort is no smoking but they allow vapes which I found kind of odd. Over all as I said we wished we had looked around more before settling on this one. The price was what drew us in.
Pool being torn apart
Pool being torn apart. Renovations coming
Beach chairs at sister resort next door but not at outmrs
Beach chairs were located here first 3 days of our stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Isy

Stayed 3 nights in Jul 2025

8/10 Good

Nipun

Liked: Cleanliness, staff & service, amenities
My family and I had a great time overall, especially since it was budget-friendly. However, the pictures were a bit misleading because they show multiple properties next to each other, but guests only have access to the Palmer. I was hoping for larger pools, more space, and access to some of the other amenities shown in the photos. That said, everything else was awesome—the location is very close to the casino, nightlife, and offers easy access to all the water activities.
Stayed 3 nights in Jul 2025

8/10 Good

Alfred

Stayed 7 nights in Jul 2025

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort if travel if family
Stayed 6 nights in Jul 2025

10/10 Excellent

Rupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and the food was amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Philip

Travelled with family
Liked: Amenities
First time staying here and highly recommended! From the courteous staff, delicious mexican food & prime location. Requested and stayed at the latest building 3 with awesome ocean views. Thanks for the hospitality Villa del Palmar!
Super fresh shrimp ceviche! 😋
Stayed 3 nights in Jul 2025

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in everything
Stayed 4 nights in Jul 2025

2/10 Terrible

Frank

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The internet was extremely terrible. I had to go to another resort next door and pay for internet. I learned to adjust. The only real issue I had there was a gentleman named Alberto. He was the towel guy but it seems like he was only like this toward me. We dropped our towels down, went for drinks and then to the bathroom, and we'd come back, and our towels and personal belongings are gone. We actually got into a discussion with the people sitting in our chairs. And found out that this guy, Alberto took everything So we confronted him, and he was extremely rude to us. So the rest of the remaining time we were there We never seen him go after other people. I don't know if it was just an isolated incident, but because of this, we will never come back to this resort. I just feel when you go and pay money. You don't need any the stress during vacation. Other people were great, such as Carlos, and then there was Coral. But for the most part, the staff was good, they were a little understaffed for the amount of people there, but they always smiled.
Stayed 7 nights in Jul 2025

6/10 Okay

Jose Manuel Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Brianna

Stayed 4 nights in Jul 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Villa del Palmar! The resort was clean, well-maintained, and the staff were always friendly and helpful. The pools were beautiful, and the beach access was perfect. Great food options on site and very family-friendly. Would definitely come back again!
Stayed 4 nights in Jul 2025

10/10 Excellent

cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 5 nights in Jul 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Our waiter Celso was very attentive and very respectful everyday

8/10 Good

Elijah Riley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bang for the buck. The only thing that was annoying is having to sign for everything when you are all inclusive
Stayed 4 nights in Jul 2025

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience would recommend 100%
Stayed 5 nights in Jul 2025

10/10 Excellent

Sarah

Stayed 3 nights in Jul 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice place to stay. The grounds and the lobby were beautiful. The rooms and some of the areas around the pools are in need of updating. The decision to close off the far pool and kids pool before the planned shutdown was not a good one as it crowded the other pools. The management and security needs to do a better job of enforcing the kids coming into the adult pools and hot tubs.Otherwise it was a pleasant stay.
Stayed 6 nights in Jul 2025

2/10 Terrible

Gilberto

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
From the beginning the check out took over 40 minutes. Super disorganized and slow process. Though Luis Fernando did an amazing job and actually made me feel welcomed initially. The non waiter staff were also excellent. Like the reception, cleaning staff, or bellhop. They were the ones that treated everyone exceptionally and welcoming. For the waiters if you are light complected then you will have a good time and service. God forbid that you have any melanin or you will get discriminated. From getting placed in the back of restaurants to getting accused of breaking the rules just because you want to enjoy the “all inclusive package”. The “all inclusive package” is so misleading. They have strict limitations on what you can consume or what amenities you can use. It’s sad to see that the staff discriminates against essentially anyone that looks Hispanic. Just because the prejudice that we can’t afford such perceived luxuries. I expected better this. I’ve been to other resorts and places around Mexico and not once felt that way. I talked to a manager about it and gave me such platitudes with excuses and were dismissive. Do not recommend. I expected better from this place.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michelle

Stayed 6 nights in Jul 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were great, extremely nice staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025