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The Hyde Hotel

Property class: 2

Photo gallery for The Hyde Hotel

A multi-story building with a symmetrical facade, large windows, and a central entrance with steps.
A hallway with a patterned carpet, a framed picture on the wall, and a small table.
Unclassified image, 3 of 78, button
Unclassified image, 4 of 78, button
A hallway with white walls, a black carpet, and a ceiling with a decorative light fixture.

Reviews

5.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
23 Inverness Terrace, London, England, W2 3JR
  • Place, Queensway
    ‪1 min walk‬
  • Place, Westbourne Grove
    ‪2 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Standard Quadruple Room, Ensuite

A hotel room with three beds, a desk, a chair, a TV, and a window.

Standard Quadruple Room, Ensuite

  • 8 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

  • 1 bedroom
  • Sleeps 8
  • 8 Single Beds
  • Free wired internet

View all photos for Standard Single Room, Ensuite

A bedroom with a bed, a window, a TV, a radiator, and a small table.

Standard Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

View all photos for Family Suite, Ensuite

A modern bedroom with a large bed, bedside tables, a desk, and a chair.

Family Suite, Ensuite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free wired internet

View all photos for Standard Triple Room, Ensuite

A hotel room with three beds, a painting on the wall, a TV, and a window with blinds.

Standard Triple Room, Ensuite

  • 7 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, Ensuite

A hotel room with a large bed, a wardrobe, a radiator, and a window with curtains.

Standard Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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  • Free Wi-Fi
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About the area

London

At The Hyde Hotel you'll be within just a 5-minute stroll of Kensington Gardens and within 15 minutes of Hyde Park. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas and a 24-hour front desk. .Attractions within a 15-minute walk of this London City Centre hotel include Kensington Palace and Kensington High Street.

What's nearby

  • Queensway - 1 min walk - 0.1 km
  • Westbourne Grove - 2 min walk - 0.2 km
  • Kensington Gardens - 3 min walk - 0.3 km
  • Kensington Palace - 11 min walk - 0.9 km
  • Hyde Park - 15 min walk - 1.3 km

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 15 min walk
  • London (LCY-London City) - 66 min drive

Restaurants

  • ‪The Park - ‬2 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪New Fortune Cookie - ‬3 min walk
  • ‪Pret a Manger - ‬3 min walk
  • ‪Aubaine - ‬3 min walk

About this property

The Hyde Hotel

WiFi is free in public spaces.

This London hotel is smoke free.

  • 19 guestrooms or units
  • Front desk (24 hours)
  • No smoking on site
The Hyde Hotel offers 19 accommodations with a hairdryer and free toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

Property Registration Number 13629851

Property is also known as

The Chapter Hotels Hyde Park

The Chapter Hotels - Hyde Park Hotel

The Chapter Hotels - Hyde Park London

The Chapter Hotels - Hyde Park Hotel London

Frequently asked questions

Is there a free airport shuttle available at The Hyde Hotel?

No, The Hyde Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Hyde Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hyde Hotel?

No, pets are not allowed.

The Hyde Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 8 out of 68 reviews
Rating 8 - Good. 14 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 10 out of 68 reviews
Rating 2 - Terrible. 22 out of 68 reviews

5.6/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a very good spot, staff were friendly and helpful, the place was okay only for one night if you plan to stay longer I’d advise to go somewhere nicer
Stayed 1 night in May 2026
Verified review

6/10 Okay

Rose

Liked: Cleanliness, staff & service, amenities
The Hyde Hotel is certainly not luxurious but is, most definitely, very convenient and in a beautiful area of London. My room was clean and beds were comfortable. Staff very friendly and helpful. Hotel is a quite run down and a bit noisy but for the price it is very adequate.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Jemma

Disliked: Amenities
It was ok. Basic, cheap and cheerful
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Anton

Liked: Staff & service
Nice location, very comfortable beds, quite small room. All in all good value.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
The check-in process was easy and the staff was courteous. We had to wait a bit for them to finish cleaning the room but it was fine. The Studio family room included a full kitchen that was a bonus. The best thing about the hotel is the price for the location. Location is great
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had no working tv , next room had no functioning air fan and it was a hot night. Because I complained I was punished by being given a room up 6 flights of stairs - the room had no towels but I was too tired to go back down to reception and ask for one ; it was 10.30 at night and had wasted half an hour changing rooms and climbing stairs
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Sion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly place

Room rather small, but otherwise great service.
Stayed 1 night in May 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, amenities
Near Bayswater metro
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Fredrik

Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in May 2025
Verified review

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Amenities
Room in good condition, although rather sparsely furnished (example: double bed but with only one bedside table, meaning that one guest had to put his bedside things on the floor).
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service

Great

This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Jayde

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, amenities
I haven't stay in such a dirty hotel. Be careful the building doesn't have a lift. There are rooms on the 4th floor with soooo many stairs. Also the water doesn't have pressure and we couldn't even rinse our body. The worst hotel I've ever stayed. have pressure so it was hard
Stayed 5 nights in Nov 2025
Verified review

6/10 Okay

John

Disliked: Amenities
Great location. Contact with the hotel prior to arrival impossible. They only replied to an email after I arrived and there was no direct phone contact. Property was clean but a little musty. Rooms were bare. A kettle was provided but no tea/coffee. The suite had a separate kitchen with 1 mug, one knife and fork.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Marco Sergio

Liked: Staff & service
Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick.
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Imane

Disliked: Cleanliness, property conditions & facilities, room comfort
the room was not cleaned well. The towels in the room had stains on them. We had to ask for another one. There were cockroaches in the bathroom and one time above our bed.
Stayed 3 nights in Sep 2025
Verified review

2/10 Terrible

Dan

Disliked: Cleanliness, property conditions & facilities
Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge.
I liked how they put the towels like a bow at the end of the bed.
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing!

Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Teresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Hyde park with tube access. Hotel room not as expected. Our suite was in a basement with a dark, dirty entrance. Our towels were replaced once in 8 days. Garbage picked up once. No other service. Furniture cheap and damaged. Beds were comfortable & clean however basic. Stove loose so didn't use. Fridge and microwave ok. Washer broken. Two fans for AC with one broken. Walls damaged. Not sure if this is typical of London for the price but didn't feel comfortable. Basic facilities. Would not stay again.
Stayed 8 nights in Sep 2025
Verified review

6/10 Okay

Rose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
“You get what you pay for” is all I can say. Location was incredible, which was our priority but everything else was very underwhelming. The room was clean enough, could use a proper deep clean but the towels and sheets were clean and it didn’t feel grimey. The beds were pretty uncomfortable and the room was very small, no space for luggage or unpacking or anything really. The bathroom was also very compact, with thin walls, but the shower was hot and decent. I did like that the front door to the building required a key, as mentioned, the location was perfect for us, steps away from the top of Hyde park, between 3 tube stations and on a main bus route road, easy walking to paddington station too plus it’s off a shopping high street with all the convenient shops and restaurants. I can definitely see why they’ve received so many complaints and negative reviews, it’s very dated and could use a lot of work, but when you chose to stay at one of the cheapest options in a good area you have to lower your expectations. Probably won’t book here again though.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Karina

Liked: Cleanliness
The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay.
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here.
Stayed 1 night in May 2025