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"What we like: - easy access to underground stations - the friendly staff What we don’t like: - You have to let the water ran for 10 mins before you ge ... " More

By a verified traveller on Tue 15 Oct 2019

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Hotel Description

Mstay Hyde Park Hotel places you in the center of London, within just a 5-minute stroll of Kensington Gardens and within 15 minutes of Kensington Palace. Highlights at this Edwardian hotel include in-room free WiFi and LCD TVs.

You can enjoy digital TV, ceiling fans, and safes, featured in all 51 soundproofed rooms. Nice touches to enhance your stay include slippers and free toiletries. Additionally, hair dryers and wardrobes or closets are available.

This smoke-free hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find WiFi in public areas, coffee/tea in a common area, and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 3-star London City Centre hotel include Hyde Park and Kensington High Street.

Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Deluxe

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Triple

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Mstay Hyde Park Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mstay Hyde Park Hotel

Everyone (1)
3 out of 5
What we like: - easy access to underground stations - the friendly staff What we don’t like: - You have to let the water ran for 10 mins before you get hot water for the shower.

Posted by on 15 Oct. 2019

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2 out of 5
Only pro to this hotel is that it's in a good location to bayswater and queensway station. The staff were rude not happy to help when asked for help. The room was extremely small and the shower was so small it took forever to shower. Complained about cigarette smoke coming through the bathroom vents to staff, nothing was done about it so spent 5 days sleeping with cigarette smell in our room. Also the firearm went off twice as a result from people smoking in their rooms, nothing was done apart from turning off the alarms. The overhead lamp above the bed also electrocuted me one time during my stay, it was reported to staff who got maintance to look at it and they did nothing so couldn't use the lamp for the week. Overall terrible hotel, will not be staying here again.

Posted by on 8 Aug. 2018

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Property Features

WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Mstay Hyde Park Hotel. For a fee, parking is available. This 3-star London hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 5 levels
  • Built in 1992
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: London (QQP-Paddington Train Station) (1.2 km / 0.7 mi)
  • Metro station: Bayswater Underground Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mstay Hyde Park Hotel offers 51 accommodations with safes and slippers. 19-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • LCD television
  • Digital channels
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Mstay Hyde Park Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Barclaycard, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyde Park Royal
  • Hyde Park Royal Hotel
  • Royal Hotel Hyde Park
  • Royal Hyde
  • Royal Hyde Hotel
  • Royal Hyde Park
  • MStay Hyde Park Hotel London
  • MStay Hyde Park London
  • Royal Hyde Park London
  • Royal Hyde Park Hotel London, England
  • MStay Hyde Park
  • MStay Hyde Park Hotel London England
  • NOX HOTELS Hyde Park
  • Mstay Hyde Park Hotel Hotel
  • Mstay Hyde Park Hotel London
  • Mstay Hyde Park Hotel Hotel London

You should know

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.