2/10 Terrible
Amy
20 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unpleasant stay in Oak Ridge.
Room was awful. Looked like a prison cell - nothing on the walls at all- only window looked out over an INDOOR pool. The smell of chlorine was stronger in the room than it was in the pool area! Checked in at 9pm after a long drive to find that the noise inside the room from the pool was extremely loud. Pool didn’t close until 10pm so noise continued at an astounding level u til exactly 10. I requested a different room and was told nothing was available.
Only thing louder than the pool noise was the sound of the AC. Sounded like engine turbine and industrial blower. You could t even listen to the TV when the AC was on.
Bed sheets were poor quality- very scratchy - and the mattress seemed to be just plain worn out. Super uncomfortable and the slightest movement from either of us shook the bed so badly there was no rest to be had.
I purposely selected a NON accessible room when I made the booking and yet accessible is what we got. Not sure why they offer an option if it is being ignored. Sink in bathroom had a drain issue and so the sink was half full of water the entire time. The shower had zero water pressure and when you tried to adjust the shower head the face of it came off in your hand.
I recognize that at the price point it’s not meant to be “high end” lodging, but standards were way low. I’ve never been so ready to leave a hotel room in my life.. This was my first ever stay in a Hampton InnI will likely not stay in one ever again.
Amy
Stayed 1 night in Sep 2025