Hotels & Accommodation near Kaanapali Beach

Entire stay was excellent!

S

The room and Housekeeping were outstanding. Serviced each day. The pool area and food service was also excellent except for the lack of nearby elevators to lower level. There was a fair amount of lounge chair saving. Dajengo upscale restaurant had exceptional food and service. The Swan Court buffet was very good. The Sonnz steak house left a lot to be desired. Food was OK but not exceptional. After receiving our appetizers and salads our main course evidently got lost in the system as well as our waiter. Waiter returned and said our food should arrive soon. After another wait the food arrived. Manager arrived and offered a glass of wine. We went to sign the bill to our room and the waiter said sorry but you will have to pay with a credit card. You should have been told when you arrived. There is some kind of tech problem. (Another guest told us they had same problem and checked with the hotel who said there was no problem). Manager arrived and said he removed an appetizer from bill. The other problem was getting our room. We had prepaid 9 days and were to have arrived the previous evening but due to airline cancelations and rerouted we did not arrive until 330 the following day having. The hotel charged us for the day. We waited an hour for room, inquired and told housekeeping hadn't cleared waited another hour. Went to concierge who said they would try to expedite. After another wait went to ask. Told not ready and asked for Manager who immediately resolved -gave us room