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3.9 out of 5

"We only spent one night here, but would have loved to stay more. We had heard this hotel was a bit run down, and to be fair it is probably not quite w ... " More

By a verified traveller on Sat 09 Oct 2021

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Hotel Description

A family-friendly stay in Jabiru awaits you at Mercure Kakadu Crocodile Hotel. You'll be 0.1 km (0.1 mi) from Kakadu National Park and 2.5 km (1.6 mi) from Bowali Visitors Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 110 soundproofed rooms feature free WiFi, coffee/tea makers, and safes. Room service, hair dryers, and phones are also available.

The restaurant, Escarpment Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the kids' swimming pool and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM.

With a stay at this 3.5-star Jabiru hotel, you'll be 33.2 km (20.6 mi) from Mamukala Wetlands and 35.9 km (22.3 mi) from Nourlangie Rock.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$154* Per night/room 10 Dec. - 11 Dec.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds, Courtyard Area

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds (Courtyard)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Kakadu Crocodile Hotel ratings based on 467 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Kakadu Crocodile Hotel

Everyone (175) Couples (165) Family (124)
5 out of 5
We only spent one night here, but would have loved to stay more. We had heard this hotel was a bit run down, and to be fair it is probably not quite what it once was; but to our large family of 7 it was a comfortable place of relief from the 41 degree heat of the build up. We had two rooms right next to each other. They were comfortable and well appointed. The restaurant was lovely and the service wonderful. Our children delighted in being called sir and madam. We didnt realise that the "included breakfast" would be a full buffet - and we were all very impressed.

Posted by on 9 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Jai

Dear Jason, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

5 out of 5
Nice and clean

Posted by , from northgate on 7 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Jai

Dear Manohar, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

1 out of 5
The property is outdated and In need of a upgrade. Pool area was surrounded by a dried up man made billabong, full of stinky mud. The room we stayed in was too small for a family of 4 and smelt of mould. The beds were so hard we couldn’t sleep and had to listen to screeching birds at night and early in the morning. The room was overpriced and when I informed reception, they didn’t seem to care

Posted by on 15 Sep. 2021

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Comment from Hotel Management

16 Sep. 2021 by Jai

Dear David, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

5 out of 5
Loved stt yet sting at this iconic hotel. The staff and facilities were excellent.

Posted by on 14 Jul. 2021

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Comment from Hotel Management

17 Jul. 2021 by CC

Thank you for your feedback, we appreciate the review.

4 out of 5
No gym pool and outdoor areas dated tired need a major refurb old tired

Posted by on 28 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by CC

Thank you for your feedback, we appreciate the review.

1 out of 5
The reception and dining area were great, the meals were impressive as was the staff who were friendly but our room was terrible, smelly and old, the bathroom needs renovating badly and everyone we spoke to was of the same opinion.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by MKCH

Thank you for your feedback, we appreciate the review.

1 out of 5
The hotel rooms were very dirty and had definitely not been cleaned to covid standard. There was a terrible smell of damp, cobwebs, the curtains were hanging where hooks were missing, the bathroom had mold in it. We advised reception who were willing to move us to other rooms but they were the same..Disgraceful..for $409.00 a night.

Posted by on 13 Jun. 2021

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5 out of 5
No room service food close to pool is great food was excellent. beer even better

Posted by on 3 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by MKCH

Thank you for your feedback, we appreciate the review.

2 out of 5
Restaurant and staff were great. Outside complex very well presented. Inside complex was very badly neglected. Rooms very old, smelly and lots of mould. Very run down. Way over priced.

Posted by on 20 May 2021

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Comment from Hotel Management

17 Jul. 2021 by MKCH

Thank you for your feedback, we appreciate the review.

4 out of 5
We stayed here 32 years ago when it was very new. Time has left her mark. Overall the experience was great and the restaurant food excellent, especially the pizza and pannacotta.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

11 May 2021 by Chris

Dear Guest, Thank you for your review and I am pleased that you enjoyed your stay with us. Kind Regards, Chris Chaffe General Manager.

About the Mercure Kakadu Crocodile Hotel

Location 1 Flinders Street, Jabiru, NT 0886

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Kakadu Crocodile Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Mercure Kakadu Crocodile Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Jabiru hotel.

  • 1 building
  • 110 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mercure Kakadu Crocodile Hotel offers 110 accommodations with safes and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and hair dryers. This Jabiru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Escarpment Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for lunch and through room service.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gagudju Crocodile
  • Gagudju Crocodile Holiday Inn
  • Gagudju Holiday Inn
  • Holiday Inn Crocodile
  • Holiday Inn Crocodile Gagudju
  • Holiday Inn Gagudju
  • Holiday Inn Gagudju Crocodile
  • Holiday Inn Gagudju Crocodile Hotel
  • Holiday Inn Gagudju Crocodile Hotel Jabiru
  • Holiday Inn Gagudju Crocodile Jabiru
  • Mercure Kakadu Crocodile Hotel Jabiru
  • Mercure Kakadu Crocodile Hotel
  • Mercure Kakadu Crocodile Jabiru
  • Mercure Kakadu Crocodile
  • Mercure Kakadu Crocodile
  • Mercure Kakadu Crocodile Hotel Hotel
  • Mercure Kakadu Crocodile Hotel Jabiru
  • Mercure Kakadu Crocodile Hotel Hotel Jabiru

You should know

  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.