"Secure parking friendly staff need to be careful not to spill chlorine on pool surrounds bleached my legs and shorts ouch " More
27 Apr. 2023 by reception
Hi ricki lee thanks for the great review and about the beds.
27 Apr. 2023 by reception
Hi Jodie, we was not aware your airconditioner was leaking, had this been brought to any of the staffs attention it would have been attended to straight away. The humidity during the Wet season does affect some of the new split systems and we would have been able to do something for you that night. The stuff you see in the kettles is actually calcium, which the same stuff you swim in at the Thermal springs, it is in the mains water that feed the establishment. Again the staff could have provided you with a replacement kettle. In regards to the meal, we are sorry that it was not to your expectations. Of the thousands of meals we do each year, we have very few that dislike their meal, and of those had it been brought to our attention the staff would have been happy to have fixed the situation straight away. Our staff our powerless to help guests if they are unaware that there is something wrong.
27 Apr. 2023 by reception
Hi, we are sorry you were unable to reach someone as reception closes at 5pm, however codes for secure check in are sent to mobile phone numbers on the day for guests that arriving after 5pm, so again sorry you did not receive your code via sms or via the expedia email. Our restaurant staff were on site up until 7:30pm and would have been able to gain you access to the secure lock box had you popped round and seen them on the night. Unless you arrived really late. We do our best to cover all bases for those arriving after hours, given we do not operate a 24hr reception service.
27 Apr. 2023 by reception
The optus regional box for Mataranka has finally been serviced by optus and guests should be able to receive messages on getting the property, however we do recommend turing off your phone and rebooting so that it will pick up signal quicker.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. An outdoor pool, barbecue grills, and laundry facilities are also featured at Territory Manor Motel & Caravan Park. Free self parking is available. This Mataranka motel is smoke free.
Free self parking
Territory Manor Motel & Caravan Park offers 26 accommodations with air conditioning. Bathrooms include showers.
Guests can enjoy cooked-to-order breakfast for a fee.
Territory Manor Motel & Caravan Park has a restaurant on site.
Recreational amenities at the motel include an outdoor pool.
Special check-in instructions:
The front desk is open daily from 11:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 11:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.