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4.1 out of 5

"Secure parking friendly staff need to be careful not to spill chlorine on pool surrounds bleached my legs and shorts ouch " More

By a verified traveller on Fri 28 Apr 2023

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Hotel Description

At Territory Manor Motel & Caravan Park you'll be within a 10-minute walk of Never Never Museum and 2.3 km (1.4 mi) from Bitter Springs. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

At the motel's own lounge bar, you can stop for a drink. Added amenities include laundry facilities and barbecue grills. Cooked-to-order breakfast is available.

Sights within a 15-minute drive of this Mataranka motel include Elsey Station Homestead and Elsey National Park.

Double Motel Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$115* Per night/room 14 Jun. - 15 Jun.

Standard Twin Room, 2 Single Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Motel Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Territory Manor Motel & Caravan Park ratings based on 159 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Territory Manor Motel & Caravan Park

Everyone (76) Couples (49) Family (28)
4 out of 5
Secure parking friendly staff need to be careful not to spill chlorine on pool surrounds bleached my legs and shorts ouch

Posted by on 28 Apr. 2023

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4 out of 5

Posted by on 24 Apr. 2023

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4 out of 5
Kids loved the area around. Plenty of bed.

Posted by on 23 Apr. 2023

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Comment from Hotel Management

27 Apr. 2023 by reception

Hi ricki lee thanks for the great review and about the beds.

5 out of 5
I would have pressure cleaned and swept the outside of our room (porch) otherwise would recommend the property to all loved the live music Fri night

Posted by on 8 Apr. 2023

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2 out of 5
The air conditioning was leaking on the floor could not make a coffee as the kettle had stuff like egg shell inside it and the food was not nice at all.

Posted by on 13 Feb. 2023

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Comment from Hotel Management

27 Apr. 2023 by reception

Hi Jodie, we was not aware your airconditioner was leaking, had this been brought to any of the staffs attention it would have been attended to straight away. The humidity during the Wet season does affect some of the new split systems and we would have been able to do something for you that night. The stuff you see in the kettles is actually calcium, which the same stuff you swim in at the Thermal springs, it is in the mains water that feed the establishment. Again the staff could have provided you with a replacement kettle. In regards to the meal, we are sorry that it was not to your expectations. Of the thousands of meals we do each year, we have very few that dislike their meal, and of those had it been brought to our attention the staff would have been happy to have fixed the situation straight away. Our staff our powerless to help guests if they are unaware that there is something wrong.

1 out of 5
Did not check in as office was closed and number supplied no long in use, so we moved on to next town.

Posted by on 26 Jan. 2023

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Comment from Hotel Management

27 Apr. 2023 by reception

Hi, we are sorry you were unable to reach someone as reception closes at 5pm, however codes for secure check in are sent to mobile phone numbers on the day for guests that arriving after 5pm, so again sorry you did not receive your code via sms or via the expedia email. Our restaurant staff were on site up until 7:30pm and would have been able to gain you access to the secure lock box had you popped round and seen them on the night. Unless you arrived really late. We do our best to cover all bases for those arriving after hours, given we do not operate a 24hr reception service.

5 out of 5
It was an over night stay and it was lovely!

Posted by on 18 Dec. 2022

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4 out of 5
A really unique property with wandering peacocks set in lush grounds. The room was nice and comfortable. As advertised on the reception door the property was having issues with staff shortages. This may have been reason for a dirty towel hanging on the back of the bathroom door, a flickering light in the bathroom, and being told to retrieve my key from the key box despite reception being open. I was advised that a code was sent to my mobile, but there is no Vodafone mobile reception in Mataranka so I didn't receive it until after I had checked out. Just lucky reception was actually open.

Posted by on 25 Oct. 2022

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Comment from Hotel Management

27 Apr. 2023 by reception

The optus regional box for Mataranka has finally been serviced by optus and guests should be able to receive messages on getting the property, however we do recommend turing off your phone and rebooting so that it will pick up signal quicker.

5 out of 5
Communication with this property was amazing!!

Posted by on 4 Oct. 2022

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5 out of 5

Posted by on 21 Sep. 2022

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About the Territory Manor Motel & Caravan Park

Location 51 Martins Road, Mataranka, NT 0852

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. An outdoor pool, barbecue grills, and laundry facilities are also featured at Territory Manor Motel & Caravan Park. Free self parking is available. This Mataranka motel is smoke free.

  • 26 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Territory Manor Motel & Caravan Park offers 26 accommodations with air conditioning. Bathrooms include showers.

  • Television
  • Shower
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Territory Manor Motel & Caravan Park has a restaurant on site.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 11:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 11:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 4–20 for adults, and AUD 4–20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Territory Manor Motel Caravan Park Mataranka
  • Territory Manor Motel Caravan Park
  • Territory Manor Caravan Park Mataranka
  • Territory Manor Caravan Park
  • Territory Manor & Caravan Park
  • Territory Manor Motel & Caravan Park Motel
  • Territory Manor Motel & Caravan Park Mataranka
  • Territory Manor Motel & Caravan Park Motel Mataranka
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