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4.1 out of 5

"Stayed overnight here, room and linen was lovely and clean, bathroom is very dated though and needs an upgrade. Had a lovely restaurant meal outside a ... " More

By a verified traveller on Wed 31 Mar 2021

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Hotel Description

At Territory Manor Motel & Caravan Park you'll be within a 10-minute walk of Never Never Museum and 2.3 km (1.4 mi) from Bitter Springs. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

TVs are featured in all 26 rooms.

At the motel's own lounge bar, you can stop for a drink. Added amenities include a spa tub and laundry facilities. Cooked-to-order breakfast is available.

With a stay at this Mataranka motel, you'll be 10 km (6.2 mi) from Mataranka Hot Springs.

Double Motel Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$119* Per night/room 23 Apr. - 24 Apr.

Family Motel Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Territory Manor Motel & Caravan Park ratings based on 89 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Territory Manor Motel & Caravan Park

Everyone (53) Couples (16) Family (19)
4 out of 5
Stayed overnight here, room and linen was lovely and clean, bathroom is very dated though and needs an upgrade. Had a lovely restaurant meal outside and staff were all friendly. Kids loved the peacocks walking around and the pool.

Posted by on 31 Mar. 2021

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Comment from Hotel Management

1 Apr. 2021 by Sharleen (owner)

Hi, thanks for leaving a review, we really appreciate the feedback on our establishment. We are glad that you liked our rooms, we are in the process of upgrading all of the bathrooms in the entire hotel (which does take a bit of time to do), hopefully next time you stay we will have a few more done. The peacocks are beautiful and they are also wild peacocks.

1 out of 5
Very unclean room! Barramumdi was uneatable! Would never stay again which is a shame because they have a beautiful property and facilities but its like everyone has given up on the place its run down, unclean, unkept and a waste of money.

Posted by on 26 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Sharleen (owner)

Hi, have just seen your review. The reception staff was unaware that you had an issue with your room. Had the room not been cleaned to your satisfaction our team would have most certainly cleaned your room all over again that night. Again had their been an issue with your Barramundi, it would have been taken straight back to our kitchen and a new meal prepared for you. That is our policy at the establishment, and we pride our selves on that in the whole 1 year and 4 months that we have owned the establishment we have very few meals that are redone. The place has just had 6 rooms completely refurbished and the rest of the motel is undergoing remodeling as well. I am happy to chat to you about your stay if you wish to call me, as non of the issues you are writing about had been raised with any of the staff that were on during your stay. If it had been it would have been fixed straight away. I am not sure what else can be said to a post like this, but to say please call me so we can discuss your stay.

4 out of 5

Posted by on 31 Jan. 2021

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Comment from Hotel Management

20 Mar. 2021 by Sharleen (owner)

Hi Mandy, thanks for the 4 out of 5, hope you had a great time in the NT.

5 out of 5
Friendliness and customer service quality of staff was fantastic

Posted by , from Wollongong on 15 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Sharleen (owner)

Hi Callum, thanks for the review, happy that you had a great stay, and hope you enjoy the rest of your time in the NT.

4 out of 5

Posted by on 23 Dec. 2020

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Comment from Hotel Management

15 Jan. 2021 by Sharleen (owner)

Hi Ines, thanks for the 4 out of 5, Happy you enjoyed your stay.

4 out of 5
We stayed here on our way to visit the grandkids for Christmas and stopped again on our way home....probs the best choice in Mataranka but depends what your looking for...we enjoyed our stay...rooms were clean... Would stay again.

Posted by , from NSW on 13 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Sharleen (owner)

Hi Benny, thanks for the great review, hope you had fun with the grandkids and that you are making your way back home safely. See you next time you are coming up to visit.

5 out of 5
Really comfortable mattress, loved the cotton sheets, good aircon, loved this place, highly recommended

Posted by , from Darwin on 24 Nov. 2020

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Comment from Hotel Management

24 Nov. 2020 by Sharleen (owner)

Hi Brent and Marian, so glad you enjoyed your stay, hope the rest of your trip was great. See you next time your down this way.

5 out of 5
For a small very remote town exceptionally good facilities, room and service

Posted by , from Alice Springs on 13 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Sharleen (owner)

Hey Mesh, thanks for the fantastic review, greatly appreciated. Enjoy the rest of your stay and hope to see you back soon at The Manor.

1 out of 5
Housekeeping of the rooms very ordinary - no shower doors and dust all over the room. TV not working as well.

Posted by on 27 Aug. 2020

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Comment from Hotel Management

27 Aug. 2020 by Sharleen (owner)

Hi, just saw your review of our property. I am so sorry that you did not enjoy your stay at our property, as most people seem to do so. If the room was not cleaned to your satisfaction, we were not notified and so had we known of your dissatisfaction we most certainly would have called our housekeeping staff back into work to fix the situation. In regards to no shower doors, we have only recently purchased the property (DEC 2019) just before COVID hit and we intend on upgrading the bathroom facilities to modern showers (with doors) but this does take time, and we do have high calcium water in Mataranka. Again had you come to us about the TV we would have done our best to fix the situation as our two remote system can be a little tricky to navigate, or had there been a problem we would have happily swapped you to a more suitable room. I do sincerely hope that you enjoyed the thermal pools at Mataranka, and do come and see us again, as I am sure we will be able to make your stay enjoyable next time.

4 out of 5

Posted by on 20 Aug. 2020

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Comment from Hotel Management

3 Sep. 2020 by Sharleen (owner)

Hi, thanks for the 4 out of 5, glad that you enjoyed your stay.

About the Territory Manor Motel & Caravan Park

Location 51 Martins Road, Mataranka, NT 0852

Property Features

Territory Manor Motel & Caravan Park offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Territory Manor Motel & Caravan Park also features barbecue grills and laundry facilities. Free self parking is available. This Mataranka motel is smoke free.

  • 26 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • No smoking on site

Parking

Free self parking

Transport

  • Airport: Darwin International Airport (DRW) (420.2 km / 261.1 mi)
  • Parking: Free self parking

Room Amenities

Territory Manor Motel & Caravan Park offers 26 accommodations with air conditioning. Bathrooms include showers.

  • Television
  • Shower
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Territory Manor Motel & Caravan Park has a restaurant on site.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:30 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 30.00 per accommodation, per night
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 4 and AUD 20 for adults, AUD 4 and AUD 20 for children (approximately)
  • Pet fee: AUD 30.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Territory Manor Motel Caravan Park Mataranka
  • Territory Manor Motel Caravan Park
  • Territory Manor Caravan Park Mataranka
  • Territory Manor Caravan Park
  • Territory Manor & Caravan Park
  • Territory Manor Motel & Caravan Park Motel
  • Territory Manor Motel & Caravan Park Mataranka
  • Territory Manor Motel & Caravan Park Motel Mataranka
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.