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Mercure Istanbul Bomonti

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Mercure Istanbul Bomonti

Daily buffet breakfast (EUR 25 per person)
Terrace/patio
Exterior
Lobby
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym
  • Room service
The current price is AU$172
includes taxes & fees
4 Dec - 5 Dec

Explore the area

View map
A: Ergenekon, Cad.No:62/A Bomonti, Istanbul, Istanbul, 34377
  • Place, City's Nişantaşı Shopping Center
    ‪13 min walk‬
  • Place, Istanbul Cevahir Shopping and Entertainment Centre
    ‪15 min walk‬
  • Place, Taksim Square
    ‪2 min drive‬
  • Airport, Istanbul (IST)
    ‪35 min drive‬

Room options

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Hydromassage showerhead
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Standard Double Room, 1 Double Bed, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Hydromassage showerhead
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, Multiple Beds, City View (Family)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Deluxe Suite, Multiple Beds, City View (Family)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Connecting Rooms, City View

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Family Room, 2 Double Beds, Connecting Rooms, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Eco-friendly toiletries
  • 65 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin Room, Multiple Beds, City View

Deluxe Twin Room, Multiple Beds, City View

Deluxe Twin Room, Multiple Beds, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Hydromassage showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Suite, City View

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Family Suite, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Suite, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Executive Suite, 1 Double Bed, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Room, Multiple Beds, City View

Presidential Room, Multiple Beds, City View

Presidential Room, Multiple Beds, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Hydromassage showerhead
Private bathroom
  • Sleeps 9
  • 2 King Beds

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About the area

Istanbul

A luxury stay in the heart of Istanbul awaits you at Mercure Istanbul Bomonti. You'll be 2.3 km (1.4 mi) from Taksim Square and 6.4 km (4 mi) from Süleymaniye Mosque. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .Enjoy the indoor swimming pool, gym, sauna and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Şişli hotel include Grand Bazaar and Topkapi Palace.

What's nearby

  • Taksim Square - 2 min drive - 1.9 km
  • Hagia Sophia - 8 min drive - 6.6 km
  • Grand Bazaar - 8 min drive - 6.6 km
  • Topkapi Palace - 9 min drive - 6.6 km
  • Blue Mosque - 10 min drive - 7.7 km

Getting around

  • Mecidiyekoy Station - 3 min drive
  • Osmanbey Station - 9 min walk
  • Istanbul (IST) - 41 min drive

Restaurants

  • ‪Çukur Ciğercisi - ‬1 min walk
  • ‪Kolcuoğlu Bomonti - ‬3 min walk
  • ‪Antepli Tat Lahmacun - ‬2 min walk
  • ‪Griffin - ‬2 min walk
  • ‪Efes Pide Ve Kebap Salonu - ‬2 min walk

About this property

Mercure Istanbul Bomonti

Luxury hotel with 2 restaurants and full-service spa
Mercure Istanbul Bomonti offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 3477 square feet (323 square metres) and includes conference space. A children's pool, a fitness centre, and a rooftop terrace are also featured at the luxury Mercure Istanbul Bomonti. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Istanbul hotel.

  • 1 building
  • 203 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 3477 sq ft of conference space
  • 323 sq. m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Mercure Istanbul Bomonti offers 203 accommodations, which are accessible via exterior corridors and feature minibars and a safe. 40-inch LCD televisions come with satellite channels.

Bathrooms include a shower with a hydromassage showerhead, slippers, complimentary toiletries and hairdryers. This Istanbul hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

Lobby sitting area
Novotel Istanbul Bomonti
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 80 reviews
The price is AU$153
includes taxes & fees
29 Nov - 30 Nov
Novotel Istanbul Bomonti

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (EUR 8 per night)
  • Secured, covered extended parking on site (EUR 8 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 3,477 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Istanbul Bomonti

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 65 per vehicle (one-way)
  • Covered self-parking fee: EUR 8 per night (in/out privileges)
  • Covered extended parking fee: EUR 8 per night
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 14626

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Hotel Bomonti Istanbul
Mercure Istanbul Bomonti Hotel
Imperial Bomonti Istanbul
Imperial Bomonti
Mercure Bomonti Hotel
Mercure Bomonti
Imperial Hotel Bomonti
Mercure Istanbul Bomonti Opening August 2016
Mercure Istanbul Bomonti Hotel
Mercure Istanbul Bomonti Istanbul
Mercure Istanbul Bomonti Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Mercure Istanbul Bomonti?

Mercure Istanbul Bomonti offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Istanbul Bomonti?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Istanbul Bomonti on 4 Dec 2025 start from AU$171.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Istanbul Bomonti?

Yep, Mercure Istanbul Bomonti has a secured covered self car park with in/out privileges for EUR 8 per night. Secured covered extended parking costs EUR 8 per night. Onsite parking is limited.

Are there any beaches close to Mercure Istanbul Bomonti?

The closest beach to Mercure Istanbul Bomonti is Florya Beach (18.6 km).

Is there a spa on site at Mercure Istanbul Bomonti?

Yep, there is an onsite spa at Mercure Istanbul Bomonti. You'll enjoy services like massages.

Does Mercure Istanbul Bomonti have a pool?

Mercure Istanbul Bomonti has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mercure Istanbul Bomonti?

Mercure Istanbul Bomonti features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with hydromassage showerheads and 24-hour room service.

Is Mercure Istanbul Bomonti family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Mercure Istanbul Bomonti is a hit with families.

Does Mercure Istanbul Bomonti serve breakfast?

Sure does, buffet breakfast is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Istanbul Bomonti?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Istanbul Bomonti?

Yep, you can grab a meal at Mercure Istanbul Bomonti's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mercure Istanbul Bomonti?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Istanbul Bomonti?

No, pets and service animals are not allowed.

Reviews

Mercure Istanbul Bomonti Reviews

7.6

Good

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 39 out of 86 reviews
Rating 8 - Good. 21 out of 86 reviews
Rating 6 - Okay. 4 out of 86 reviews
Rating 4 - Poor. 7 out of 86 reviews
Rating 2 - Terrible. 15 out of 86 reviews

Reviews

8/10 Good

Sylvanus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Ahmad

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ela was extremely friendly and helpful she also helped us with a tour of the islands.
Stayed 7 nights in Jul 2025

10/10 Excellent

Raghunath

Stayed 1 night in Jun 2025

10/10 Excellent

HANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

This is my second time booking at this luxury hotel, the service is very good, the cleanliness is high quality, the security is excellent, however I recommend leaving your jewelry and money in the safe with the secret codes. The location is close to cafes, restaurants and other nice entertainment places, the hotel is adjacent to Armada Mall, I recommend it.
Stayed 1 night in Apr 2025

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Was quick to call lifts/elevators! Big room and very clean. Attached restaurant Zarif is great. Good value and service really good.
Stayed 4 nights in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I like the Mercure because most of the staff was nice. Except the belle spa, multiple times I tried to get a package to relax. And was ignored. Multiple times. The food was great though and staff was always cleaning.
Stayed 5 nights in Jan 2025

2/10 Terrible

Sadek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were vey rude and we were trap in this hotel like prisoners, the room were always dirty and. It done properly was shocked by mercur hôtel this hotel should be closed.
Stayed 7 nights in Dec 2024

2/10 Terrible

Olivier

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever. The entire staff was just so bad and wrong with every customer. Don’t go there.
Stayed 1 night in Oct 2024

8/10 Good

Fady

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 5 nights in Dec 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
I would go back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, would definitely recommend. 10/10 the staff truly made it special. From the warm welcome at check-in to the attentive service throughout, they went out of their way to ensure I had a great experience. Especially the Egyptian staff who helped us and talked Arabic with us. They were always helpful, friendly, and professional. I highly recommend this hotel and look forward to returning!
Stayed 8 nights in Oct 2024

2/10 Terrible

Nigar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this “5-star hotel” was extremely disappointing, with service, cleanliness, and amenities resembling a 1- or 2-star experience. Despite confirming an early check-in due to our morning arrival, we were charged €300 for room access upon arrival, only gaining entry after disputing the charge. The family room, though spacious, had major issues: insufficient beds, broken heating, and poorly sealed windows allowing cold drafts and street noise. Requests for extra blankets took nearly two hours to fulfill, and maintenance staff could not fix the cold, forcing us to sleep under multiple blankets. Cleanliness was lacking, with food stains, dust, chipped paint, and torn blankets. The bathroom had black mold, a sewage smell, an unsteady toilet, and remnants from previous guests, including toenails in the shower. Staff dismissed our complaints, attributing the poor state to it being a “family room.” The pool area, a main reason for our stay, was equally neglected. The water was frigid (around 19°C), and hazards like broken tiles, a loose ladder, and a floating light posed safety risks. Staff disregarded these concerns, insisting the hotel met “5-star standards.” Overall, poor conditions, dismissive staff, and lack of solutions left us thoroughly disappointed. A refund feels justified, as this hotel did not meet even basic expectations. We would not recommend it to anyone.
Stayed 5 nights in Oct 2024

4/10 Poor

Sulaiman, Delaware

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is listed as a 5-star on Expedia, but it barely qualifies as a 2-star. The furniture is old, the mattress is hard, and the location is difficult to access due to heavy traffic. There are many other hotels in the area that offer better quality and hospitality. I do not recommend this hotel to anyone.
Stayed 4 nights in Oct 2024

10/10 Excellent

Azeela

Liked: Staff & service, room comfort
A little aged but good rooms size wise. Location beats everything. Best location. Rooms are quite and sound proof.
Stayed 4 nights in Oct 2024

2/10 Terrible

Sajjad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

I had a disastrous experience at the hotel. The receptionist on the night shift was rude and impolite. The toilets were dirty and smelled unpleasant, and there was a severe issue with the drainage lines. I found dirty socks and tissues beneath my bed. Despite paying for breakfast, it was never offered. When I complained to Hotels.com, the property did not even answer their representative's calls. My trust in Mercure is completely gone. It was a very horrible experience.
Stayed 4 nights in Oct 2024

8/10 Good

noor

Stayed 11 nights in Mar 2024

2/10 Terrible

MUNKH-ULZII

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very poor run hotel. Pictures are not real
Stayed 6 nights in Dec 2023

4/10 Poor

Eman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good hotel before few years was hotel better

I didn't like the hotel at all. It does not deserve to be a 5-star hotel. The bed was old and my back hurt in the morning. I told the workers there, but nothing changed, and it was not clean 4 years ago. The hotel was wonderful, better and clean, and there was a Turkish girl working at the reception. She was rude and not polite. She did not smile and she wasent smile and did not receive customers with a smile in the morning like the Turks pepole in general do not smile. I did not like this behaviour I left the Mercure Hotel before my scheduled departure time and booked a new reservation in another five-star hotel, and I went to the St. Regis Hotel in Nisantasi, and there is much better service and excellent. The staff at St. Regis are very helpful, polite and kind you can check that I been at st.regis hotel I enjoy my stay there ... thanks ! e.ziad
Stayed 3 nights in Oct 2023

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Saria

Stayed 1 night in Jun 2023

2/10 Terrible

Dmytro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced, however it is definitely the worst Mercure hotel I've been to and nowhere near the 5 stars it claims to be
Stayed 1 night in May 2023

2/10 Terrible

Idil Banu

Travelled with family
Dort habe ich corona virus gekrickt überall bad schmutzig nie wider
Stayed 2 nights in Aug 2025

10/10 Excellent

Alihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Öner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025