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3.9 out of 5

"Princess Kaiulani is in a very central location. Trolley Bus stops, ABC stores nearby. Of course Beach is only a few minutes walk. Will stay again. B ... " More

By a verified traveller on Sat 07 Mar 2020

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Room, 2 Double Beds (Kaiulani Wing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, Ocean View (Premier Ocean Double)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View, Tower (Ainahau Tower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Ocean View, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, City View, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

You'll be connected to a shopping center at Sheraton Princess Kaiulani, and within steps of popular attractions like Waikiki Beach and International Market Place. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour fitness center.

All 1000 rooms feature TVs with cable channels, and you can enjoy balconies, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Additionally, safes, hair dryers, and phones are available.

The restaurant, Pikake Terrace, serves Italian cuisine and is open for breakfast and dinner. Splash Bar and Bento is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the fitness center, free pool cabanas, and pool loungers. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 3.5-star Waikiki hotel include Royal Hawaiian Center and Waikiki Beach Walk.

Sheraton Princess Kaiulani ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Princess Kaiulani

Everyone (12) Couples (3) Family (1)
5 out of 5
Princess Kaiulani is in a very central location. Trolley Bus stops, ABC stores nearby. Of course Beach is only a few minutes walk. Will stay again. Be prepared to queue for lifts from the Lobby, not that bad.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Sheraton Princess Kaiulani Guest Experience Team

Aloha Greg, thank you for reviewing your stay at Sheraton Princess Kaiulani. We are pleased to read our prime location perfectly suited your plans for everything you had to explore during your vacation. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enriching experience. Mahalo, Karen W. Sheraton Princess Kaiulani Guest Experience Team

1 out of 5

Posted by on 25 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by SheratonPK

Aloha, We regret to see that we failed to exceed your expectations during your stay with us. If we can be of further assistance, please don't hesitate to contact us directly. Mahalo, Larissa H. Sheraton Princess Kaiulani Guest Experience Tea

4 out of 5
We flew in very early and were offered a courtesy room to shower and change. The hotel rooms were clean but showing wear and tear.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by SheratonPK

Aloha, We're so glad you enjoyed your experience with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5 out of 5

Posted by on 15 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by SheratonPK

Aloha, We're so glad you enjoyed your experience with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5 out of 5
Central to everything and a great vibe. Great pool

Posted by on 14 Sep. 2019

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Comment from Hotel Management

7 Oct. 2019 by SheratonPK

Aloha, We're so glad you enjoyed your experience with us! We look forward to welcoming you again soon. Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5 out of 5
Great location to everything. Across the road from Waikaki beach. Had a spacious room 625. Clean and tidy. Coffee shop at front of motel.Easy access to shops, beach, ABC shops, and transport.Walking distance to all Area. All Staff are very friendly and helpful. Pool area nice to settle in after the Beach. Pool staff also come down to beach during certain times of the day and offer water/fruit. Hotel dinning good. Good daily cocktails.Public Bus stop behind hotel get the 5.50 all day ticket and take a trip around the island.

Posted by , from Coolangatta - QLD - Australia on 19 May 2019

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Comment from Hotel Management

20 May 2019 by SheratonPK

Aloha, Thank you for your recommendation! We are so thrilled to know that you enjoyed your stay with us. Excellent tip about the all day bus pass! When asked what activity to do on Oahu, many of our associates suggest taking a drive around the island to get the most out of your time here. We're so glad you enjoyed! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5 out of 5
Great location, awesome staff. Close to Waikiki beach and all the shops. Great pool and gym facilities

Posted by on 20 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Bri K.

Aloha, Thanks for your kind words and recommendation! There is so much to do with Waikiki Beach just across the stret and plenty of shopping and dining nearby - we're thrilled that you enjoyed your stay. Mahalo

2 out of 5
Great location but very disappointed that there was industrial action at the time. No guest services available, no restaurants, no bar services, no room cleaning. Noise from protesters was frustrating as it commenced at 5.30am and didn’t stop until 11pm. Hopefully it’s all resolved soon

Posted by , from Australia on 19 Oct. 2018

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Comment from Hotel Management

5 Nov. 2018 by Bri K.

Aloha, We are terribly sorry for any inconveniences caused by the labor disruption. This is not the level of service that we strive for here at the Sheraton Princess Kaiulani. We hope to have the opportunity to welcome you back again and better your stay. Mahalo,

4 out of 5

Good connectivity

Connectivity was excellent here compared to Hilton Hawaiian Village. Data points & excellent wifi that didnt drop out.

Posted by , from sydney on 29 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Kristen K. - Sheraton PK Guest Experience Team

Aloha janelle, Thank you for your insights. We are glad to hear you had no problems with connecting to our wifi as we know how important connectivity is for our guests. We look forward to having the pleasure of welcoming you back again. Mahalo

5 out of 5

Great location close to beach

The room was clean comfortable and a pleasing out look. The staff especially cleaning staff were so accomadating and friendly. We will be back thank you

Posted by , from australia sydney on 26 Jan. 2018

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Comment from Hotel Management

29 Jan. 2018 by Kristen K. - Sheraton PK Guest Experience Team

Aloha meri-jade, Thank you for staying with us here at the Sheraton Princess Kaiulani. We hope you enjoyed your visit and we are so glad to hear our amzing staff took such great care of you. We look forward to welcoming you back again soon! Mahalo

About the Sheraton Princess Kaiulani

Location 120 Kaiulani Ave, Honolulu, HI 96815

Property Features

Sheraton Princess Kaiulani offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 14451 square feet (1343 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at Sheraton Princess Kaiulani. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 3.5-star Honolulu hotel is smoke free.

  • 1000 guestrooms or units
  • 29 levels
  • 3 buildings
  • 2 dining venues
  • 14451 sq ft of conference space
  • 1343 sq m of conference space
  • Built in 1955
  • Bar by the pool
  • Bar or lounge
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (15.7 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Princess Kaiulani offers 1000 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Pikake Terrace - This poolside restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Splash Bar and Bento - This poolside bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Te Moana Nui Show - This theme restaurant serves dinner only. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W54801500-01. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - W54801500-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.93 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Nearby fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 31.00 for adults and USD 31.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 16.00 per person (one-way)
  • Self parking fee: USD 35.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room microwave fee: USD 10 per day
  • In-room safe fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiulani Sheraton
  • Princess Kaiulani Sheraton
  • Princess Sheraton
  • Princess Sheraton Kaiulani
  • Sheraton Kaiulani Princess
  • Sheraton Princess
  • Sheraton Princess Kaiulani
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Hotel Honolulu
  • Princess Kaiulani Hotel
  • Sheraton Honolulu
  • Sheraton Hotel Princess Kaiulani
  • Sheraton Princess Kaiulani Hawaii/Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel Honolulu

You should know

  • Sheraton Princess Kaiulani offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.