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Novotel London West

4.0 star property

Photo gallery for Novotel London West

Bar (on property)
Fitness facility
Bar (on property)
Premier Room, 1 Queen Bed with Sofa bed
Business centre

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$185
includes taxes & fees
25 May - 26 May

Explore the area

View map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(20 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(49 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

London

Novotel London West puts you in the centre of London, 0.6 km (0.4 mi) from Eventim Apollo and 3 km (1.8 mi) from Kensington Gardens. Highlights at this hotel include 2 restaurants, a bar/lounge and a conference centre. .The fine-dining restaurant, Artisan, serves Modern European cuisine and is open for dinner. 53745 square feet (4993 square metres) of event facilities include 40 meeting rooms and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas and a gym. English breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .With a stay at this 4-property class Hammersmith hotel, you'll be 3.3 km (2.1 mi) from Natural History Museum and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

  • Broadway Shopping Centre - 4 min walk - 0.4 km
  • Eventim Apollo - 6 min walk - 0.5 km
  • Thames River - 10 min walk - 0.9 km
  • Kensington High Street - 13 min walk - 1.2 km
  • Olympia Events - 13 min walk - 1.2 km

Getting around

  • Hammersmith Station - 7 min walk
  • Kensington (Olympia) Station - 14 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Novetel klasse restaurant - ‬4 min walk
  • ‪Costa Coffee - ‬7 min walk
  • ‪Pret A Manger - ‬7 min walk
  • ‪The Craft Beer Co. - ‬7 min walk

About this property

Novotel London West

There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square metres) and includes a conference centre. A fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 630 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Conference rooms
  • 53745 sq ft of conference space
  • 4993 sq. m of conference space
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
Novotel London West offers 630 air-conditioned accommodations with a safe and complimentary bottles of water. 55-inch LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 21.75 per person
  • Covered self-parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Frequently asked questions

What is the cancellation policy at Novotel London West?

Novotel London West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel London West?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Novotel London West on 25 May 2026 start from AU$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel London West?

Yep, Novotel London West has a covered self car park for GBP 84 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Novotel London West serve breakfast?

Yep, guests give high marks to the English brekkie here! Available weekdays between 6:30 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Novotel London West?

No, Novotel London West does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel London West?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel London West?

Check-in begins at 3:00 PM. Check-out time is noon.

Novotel London West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1033 reviews
Rating 8 - Good. 285 out of 1033 reviews
Rating 6 - Okay. 154 out of 1033 reviews
Rating 4 - Poor. 52 out of 1033 reviews
Rating 2 - Terrible. 33 out of 1033 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Lift too far away from rooms,
Stayed 2 nights in Feb 2026

10/10 Excellent

Peter

Stayed 6 nights in Feb 2026

10/10 Excellent

Caroline

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived very early before check-in and, although our room wasn't ready, Alexandra on the front desk was very welcoming and friendly and the Duty Manager took care of us until we could check in. On check out the following day, Maria and Rebecca were extremely helpful. The room was large and comfortable. We have stayed at the Novotel London West before and it's always been a good experience.
Stayed 1 night in Feb 2026

6/10 Okay

John

Liked: Cleanliness, amenities
Broken tiles on the side of the bath. Coffee stain down the wall. The webbing on the pullout bed was broken on one side. I've stayed here before but the rooms are starting to need some TLC.
Stayed 3 nights in Feb 2026

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities
Fantastic experience at reception, well looked after for a rare night away. Great facilities, and nice room.
Stayed 1 night in Feb 2026

8/10 Good

Shadman Sakib

Business traveller
Liked: Cleanliness
Room was average.
Stayed 4 nights in Feb 2026

8/10 Good

Ashley

Stayed 1 night in Feb 2026

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities
Found hairs on the bathroom floor, so had to have housekeeping come & clean, bed was not great, both of us woke up with sore backs, would be nice if room for 2 has 2 comfortable seats or couch to sit on, rather than one of us sitting on the bed. Toilet was chipped & shower controls missing cover plate & carpet stained, so overall room is tired.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Staff were great on arrival. Rooms was large if decoration was a bit dated. TV was big as well. Gym was well stocked for a hotel one. Hotel is well located near Hammersmith station for easy access into London
Stayed 3 nights in Feb 2026

6/10 Okay

Rachel

Stayed 1 night in Feb 2026

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
include the parking as room rate
Stayed 1 night in Feb 2026

8/10 Good

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything fine staff pleasant and helpful
Stayed 1 night in Feb 2026

8/10 Good

stuart

Business traveller
Liked: Cleanliness, staff & service, amenities
Check in was easy Shame they no longer have sweets on the counter in the mornings, and no brown sauce at breakfast was a shame, but a small thing. The waitress looking after the members are at breakfast was superb, much more professional than previous staff in the members area. Offered coffee every day with a smile, when previously since staff didn’t even acknowledge your existence (forgotten her name sorry)
Stayed 4 nights in Feb 2026

8/10 Good

Michael

Stayed 1 night in Feb 2026

8/10 Good

Matthew

Stayed 1 night in Jan 2026

8/10 Good

Howard

Stayed 1 night in Nov 2025

4/10 Poor

Lisa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Was initially over charged but this was corrected. Reception was v nice and spacious. Staff polite. However when entering the room i have to say i was disappointed. V dated dressing chair was torn. The phone charge socket wasn't charging my phone. The bath was v small and shower door had a lot of yellow limescale. It was again v dated. Bed was comfy. Upon calling reception to check on my room service breakfast its wasnt putting me through for some reason so i had to use my mobile to call the mainline number. Phone keys again dated and not clean. Breakfast was v nice and hot. Gentleman was v polite and helpful who brought it to the room. Could do with more complimentary tea even though i was told to press 0 and more would be given it would have just been nice to have more than one in the first place. Rooms were definitely not soundproof because i could hear the people laughing and talking in the next room. .
Stayed 1 night in Jan 2026

10/10 Excellent

Armin

Stayed 1 night in Jan 2026

10/10 Excellent

Charlene

Great
Stayed 1 night in Jan 2026

10/10 Excellent

Raphael

Business traveller
Liked: Cleanliness, staff & service, amenities
Good clean room, fast, efficient and friendly check-in.
Stayed 1 night in Jan 2026

10/10 Excellent

Acton

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Stayed 1 night in Jan 2026

10/10 Excellent

Fiona, Livingston

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of room, complimentary Nespresso and crisps and chocolate replenished each day, great shower. Staff at the bar and restaurant were all pleasant and helpful.
Stayed 3 nights in Jan 2026

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great especially rebecca
Stayed 1 night in Jan 2026

10/10 Excellent

Ubaidur

Stayed 1 night in Jan 2026