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Hotel Description

At Tensui Saryo you'll be within just a 15-minute stroll of popular places like Hakone Open Air Museum and Hakone Gora Park. Highlights at this hotel include free self parking and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 34 individually decorated rooms feature coffee/tea makers, free bottled water, and safes. Down comforters welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Additionally, refrigerators and hair dryers are available.

A day of pampering can include massages and facials. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Japanese breakfast is available daily between 7 AM and 9 AM. There's also the convenience of limited parking.

This 3.5-star Gora hotel is 2 km (1.2 mi) from Hakone Kowakien Yunessun and 2.7 km (1.6 mi) from Ōwakudani.

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$233* Per night/room 14 May - 15 May

[Annex] Type-B/Japanese-Style Room with Open-Air Bath, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

[Annex] Type-S/Japanese-Style Room with Open-Air Bath, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

[Annex] Type-A/Deluxe Twin Room with Open-Air Bath and Foot Bath, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Room Selected at Check-In (Adult Fee: 3+yr)

Bed Count room.options.bedSize.Futon Maximum Occupancy 2 Max

Room Selected at Check-In

Bed Count room.options.bedSize.Futon Maximum Occupancy 2 Max

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Tensui Saryo. Limited free parking is available on a first-come, first-served basis. A complete renovation of Tensui Saryo was completed in September 2018. Smoking is allowed in designated areas at this 3.5-star Hakone hotel.

  • 34 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1995
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Train station: Hakone Gora Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Tensui Saryo offers 34 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy Japanese breakfast daily from 7 AM to 9 AM.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 20
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Meals are available by reservation only and cannot be requested after check-in.

Guests with dietary restrictions or food allergies should contact this property 3 days in advance.

Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Guests booked in Half Board rates must check-in by 6 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.

The front desk at this property is open daily from 8 AM - 7 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Tensui Saryo

Policies

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 3300 for adults and JPY 3300 for children (approximately)
  • Late check-out fee: JPY 5500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tensui Saryo Hotel Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel Hakone

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.