10/10 Excellent
Mary Jane
Travelled with partner
26 Apr 2025
First time at an onsen. We live near Banff,AB so have hot springs too but from the time we arrived, the service was amazing! A doorman carried our luggage up 2 flights of stone steps from the road where our shuttle dropped us off. We were asked to remove shoes and given tea and a mochi. Due to my milk allergy and my hubby not eating raw meat such as sushi, they went over our meals line by line and took such great care of us!
The room was huge, our luggage was delivered to our room within 15 minutes and we had a gorgeous view of the cherry blossoms and mountains! Waking up to the sound of birds chirping and the air is so fresh!
I love the tranquility and our stay included breakfast and dinner which were served with utmost hospitality and quality. I dropped a chopstick on the floor and had a new one within 20 seconds. I didn’t flag anyone down. They also arranged for our luggage transport to the next hotel and the outdoor onsen was lovely. I didn’t want to leave after the insanity of Tokyo city! Thank you to all the staff and those who manage this facility for making our stay fantastic! For a building that’s 140yo, you have struck the balance of preserving the old with the new! We love you and hope to see you again!
Mary Jane
Stayed 2 nights in Apr 2025