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4.7 out of 5

"Great location. Has modern finishes. Staff are friendly and helpful. " More

By a verified traveller on Mon 07 Jan 2019

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Hotel Description

Royale Chulan Penang places you in the center of George Town, connected to the convention center and within a short 5-minute stroll of Raja Tun Uda Ferry Terminal and Made In Penang Interactive Museum. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy free WiFi, LCD TVs, and coffee/tea makers, featured in all 179 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and free toiletries. Free bottled water, safes, and hair dryers are also available.

A day of pampering at The Royale Spa can include Thai massages, body scrubs, and facials along with access to the sauna and spa tub. The restaurant, Sri Tanjung Cafe, is open for breakfast, lunch, and dinner. Lounge is the hotel's own bar. Enjoy the outdoor swimming pool, fitness center, spa tub, and sauna. Plus you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 4-star Downtown George Town hotel include Swettenham Pier Cruise Terminal and within 30 minutes you'll find KOMTAR.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$81* Per night/room 24 Apr. - 25 Apr.

Boustead Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Corner Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Royale Chulan Penang ratings based on 16 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royale Chulan Penang

Everyone (12) Couples (3) Family (1)
5 out of 5
Great location. Has modern finishes. Staff are friendly and helpful.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by FOM

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

5 out of 5
A clean comfortable hotel in agreat location in Georgetown

Posted by , from Australia on 16 Oct. 2018

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Comment from Hotel Management

18 Nov. 2018 by Gsm

Thank you

5 out of 5
Love this hotel. Always stay here when in Penang. Always feel special

Posted by , from perth on 13 Apr. 2018

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4 out of 5

Well located in Georgetown near to facilities.

Very comfortable and relaxing stay. Great view of harbour and history of the hotel building was very interesting (originally a godown for the port).

Posted by on 14 Aug. 2017

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5 out of 5

Really nice hotel; great staff

Pros: Staff and value
Cons: just needed a balcony room
Location: Location was ok-- you need to do lots of walking tho. Hop on hop off bus good and taxis very cheap. You do need to travel to see highlights
Could not fault this hotel apart from needing a balcony room to dry swimwear. Would certainly recommend but always ask for room with balcony; great value but not close to a swimming beach if this is what you need. Would go back again at any time.

Posted by , from Australia on 16 Jul. 2017

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4 out of 5

Convenient location. Friendly staff and good break

Very comfortable and friendly. Would return. Clean, large rooms.

Posted by on 23 Apr. 2017

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4 out of 5

Nice hotel very close to bus stop

Pros: Structure of the building, nice and clean room
Cons: we were a little disappointed that we did pre-book the hotel's limousine to the airport, but it didn't arrive on time. So worried we won't make it
Location: great location for public transportation,3D museum and amazing world just next door from the hotel so very handy.
* Very friendly staff, every where you go they greet you. * Their restaurant "Spice" (level 2) had beautiful food and the waiter was very nice and friendly, however it was very pity there were no one there to enjoy the good food.

Posted by , from Melbourne Australia on 16 Feb. 2017

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5 out of 5
Excellent location and value for money, great central location right in the heart of Georgetown

Posted by , from Ipswich Australia on 13 Feb. 2017

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5 out of 5

Good value classy hotel

My fiance and I stayed for two nights and thoroughly enjoyed our stay. Pros: The room was tasteful, modern and clean and the staff helpful. Buffet breakfast included was a good addition with a decent range. Nice pool and basic but decent gym facilities. Cons: The Saturday dinner buffet range was basic but we enjoyed the dishes. Uber drivers can't seem to find the lobby! Recommended :)

Posted by , from Sydney, Australia on 18 Jul. 2016

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Comment from Hotel Management

31 Oct. 2016 by Trbp

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Love this hotel

Pros: Loved everything about this hotel, from the staff, accommodation, location and price along with the history of the building.
Cons: Hotel advertised a buffet on 2 seperate nights and these didn't proceed and no explanation given.
Location: Near the ferry and walking distance to all shopping areas in Georgetown.
Stayed 3 nights and has been the best hotel I have stayed at in Penang. I have been coming back to Penang for 11 years annually and will definitely be staying here again.

Posted by , from Australia on 15 Jul. 2016

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Comment from Hotel Management

31 Oct. 2016 by TRBP

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Property Features

Royale Chulan Penang offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. There are 7 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Royale Chulan Penang. Free self parking is available. This 4-star George Town hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Penang (PEN-Penang Intl.) (18.1 km / 11.2 mi)
  • Parking: Free self parking

Room Amenities

Royale Chulan Penang offers 179 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Sri Tanjung Cafe - This restaurant serves breakfast, lunch, and dinner.

The Spice - This poolside restaurant specializes in fusion cuisine and serves lunch and dinner. Open daily.

Tea Room - This café serves light fare only.

Heritage Lounge - Onsite bar. Open daily.

Lounge - Onsite bar.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards


Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Resort fee: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 37 for adults and MYR 22 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royale Bintang Penang Hotel
  • Royale Bintang Penang
  • The Royale Bintang Penang George Town
  • Royale Chulan Penang Hotel
  • The Royale Bintang Penang
  • Royale Chulan Penang Hotel George Town
  • Royale Chulan Penang George Town
  • Royale Chulan Penang Hotel
  • Royale Chulan Penang George Town
  • Royale Chulan Penang Hotel George Town

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.


Executive Lounge Access

Book a stay in any suite and receive access to the property's Executive Lounge (open daily 7 AM-8 PM), which includes the following benefits: Complimentary coffee, tea and soft drinks throughout the day; daily breakfast (served 7-11 AM); daily snacks (served 4-6 PM).

Must book this rate plan to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.