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4.6 out of 5

"Staff were helpful and easy to talk to. Close to ferry wharf and bus station. Easy walk to most areas once you know the area of George Town. Good loc ... " More

By a verified traveller on Tue 14 Jun 2022

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Hotel Description

Royale Chulan Penang puts you in the heart of George Town, connected to the convention center and within just a 10-minute stroll of Raja Tun Uda Ferry Terminal and Pinang Peranakan Mansion. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The restaurant, Sri Tanjung Cafe, is open for breakfast, lunch, and dinner. Heritage Lounge is the hotel's own bar. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4-star Downtown George Town hotel, you'll be 11.4 km (7.1 mi) from Penang Hill.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$76* Per night/room 15 Sep. - 16 Sep.

Boustead Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Corner Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Royale Chulan Penang ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royale Chulan Penang

Everyone (12) Couples (2)
5 out of 5
Staff were helpful and easy to talk to. Close to ferry wharf and bus station. Easy walk to most areas once you know the area of George Town. Good local food court across from hotel.

Posted by on 14 Jun. 2022

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5 out of 5
Great location. Has modern finishes. Staff are friendly and helpful.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by FOM

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

5 out of 5
A clean comfortable hotel in agreat location in Georgetown

Posted by , from Australia on 16 Oct. 2018

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Comment from Hotel Management

18 Nov. 2018 by Gsm

Thank you

5 out of 5
Love this hotel. Always stay here when in Penang. Always feel special

Posted by , from perth on 13 Apr. 2018

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4 out of 5

Well located in Georgetown near to facilities.

Very comfortable and relaxing stay. Great view of harbour and history of the hotel building was very interesting (originally a godown for the port).

Posted by on 14 Aug. 2017

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5 out of 5

Really nice hotel; great staff

Pros: Staff and value
Cons: just needed a balcony room
Location: Location was ok-- you need to do lots of walking tho. Hop on hop off bus good and taxis very cheap. You do need to travel to see highlights
Could not fault this hotel apart from needing a balcony room to dry swimwear. Would certainly recommend but always ask for room with balcony; great value but not close to a swimming beach if this is what you need. Would go back again at any time.

Posted by , from Australia on 16 Jul. 2017

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4 out of 5

Convenient location. Friendly staff and good break

Very comfortable and friendly. Would return. Clean, large rooms.

Posted by on 23 Apr. 2017

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4 out of 5

Nice hotel very close to bus stop

Pros: Structure of the building, nice and clean room
Cons: we were a little disappointed that we did pre-book the hotel's limousine to the airport, but it didn't arrive on time. So worried we won't make it
Location: great location for public transportation,3D museum and amazing world just next door from the hotel so very handy.
* Very friendly staff, every where you go they greet you. * Their restaurant "Spice" (level 2) had beautiful food and the waiter was very nice and friendly, however it was very pity there were no one there to enjoy the good food.

Posted by , from Melbourne Australia on 16 Feb. 2017

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5 out of 5
Excellent location and value for money, great central location right in the heart of Georgetown

Posted by , from Ipswich Australia on 13 Feb. 2017

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5 out of 5

Good value classy hotel

My fiance and I stayed for two nights and thoroughly enjoyed our stay. Pros: The room was tasteful, modern and clean and the staff helpful. Buffet breakfast included was a good addition with a decent range. Nice pool and basic but decent gym facilities. Cons: The Saturday dinner buffet range was basic but we enjoyed the dishes. Uber drivers can't seem to find the lobby! Recommended :)

Posted by , from Sydney, Australia on 18 Jul. 2016

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Comment from Hotel Management

31 Oct. 2016 by Trbp

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Property Features

Royale Chulan Penang offers its guests a children's pool, an outdoor pool, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. There are 7 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Royale Chulan Penang. Limited free parking is available on a first-come, first-served basis. This 4-star George Town hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Royale Chulan Penang offers 179 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Sri Tanjung Cafe - This restaurant serves breakfast, lunch, and dinner.

The Spice - This poolside restaurant specializes in fusion cuisine and serves lunch and dinner. Open daily.

Tea Room - This café serves light fare only.

Heritage Lounge - Onsite bar. Open daily.

Lounge - Onsite bar.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 37 for adults and MYR 22 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royale Bintang Penang Hotel
  • Royale Bintang Penang
  • The Royale Bintang Penang George Town
  • Royale Chulan Penang Hotel
  • The Royale Bintang Penang
  • Royale Chulan Penang Hotel George Town
  • Royale Chulan Penang George Town
  • Royale Chulan Penang Hotel
  • Royale Chulan Penang George Town
  • Royale Chulan Penang Hotel George Town
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.