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4.9 out of 5

"The staff team work and ever willing desire to please the patrons is second to none. Passionately led in the kitchen by Chefs Kaali, Abdullah and Tami ... " More

By a verified traveller on Mon 17 Jun 2019

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Hotel Description

A luxury stay in the heart of George Town awaits you at Eastern And Oriental Hotel. Within a 20-minute stroll, you'll find popular places like KOMTAR and Penang City Hall. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

All 232 rooms feature free WiFi, TVs, and in-room childcare. You'll find nice touches like slippers and premium bedding to enhance your stay. Additionally, 24-hour room service, espresso makers, and free newspapers are available.

A pampering day can include hot stone massages and Thai massages. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness center, kids' swimming pool, pool loungers, and lifeguards on site. 7535 square feet (700 square meters) of event facilities include conference space, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 5-star Downtown George Town hotel include Penang Times Square and Gleneagles Penang Medical Centre.

Studio Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$162* Per night/room 6 Oct. - 7 Oct.

Deluxe Suite King NS

Bed Count 1 King Bed Maximum Occupancy 3 Max

Georgetown Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite Twin NS

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Eastern And Oriental Hotel ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Eastern And Oriental Hotel

Everyone (12) Couples (2)
5 out of 5

Posted by on 23 Nov. 2019

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5 out of 5
The staff team work and ever willing desire to please the patrons is second to none. Passionately led in the kitchen by Chefs Kaali, Abdullah and Tamil the dining experience is second to none. The general manager Christoph is exemplary also and the front office team is incredibly personal. There is no weak link here. The room is spotless with the best view and this is the premier place in Penang Michael and Alana Hyde

Posted by , from Sydney on 17 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by The Management

Dear Valued Guest, Thank you for sharing your recent stay experience with us. It is really great to read your positive feedback as it is always a pleasure to hear from a satisfied guest. The team would be more than delighted to know that have gone the extra mile in making your stay special. We certainly look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Absolutely beautiful. Quiet. Room was totally dark at night which was great for sleeping. Outstanding buffet breakfast. excellent service. Friendly staff. Great room facilities.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by The Management

Dear Valued Guest, Thank you for staying with us. It is a pleasure to know that you had an overall excellent stay experience and we look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Third time we have stayed here in 7 years and return to the E and O each time. Stayed in the newer Victory Annexe this time and could not really fault it.

Posted by on 18 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by The Management

Dear Valued Guest, Thank you for returning to stay with us on your 3rd visit. Glad to know that you enjoyed your stay at the Victory Annexe and we look forward to welcoming you back soon for another great stay. Kind regards, The Management

5 out of 5
Our third visit, as always, a very enjoyable stay.

Posted by on 3 Dec. 2018

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Comment from Hotel Management

3 Dec. 2018 by The Management

Dear Valued Guest, Thank you for returning to stay with us on your 3rd visit. It is nice to know that you have had an enjoyable stay and we look forward to your return. Kind regards, The Management

5 out of 5
Excellent location for us foodies. The staff were friendly and helpful. Highly recommended.

Posted by , from Australia on 16 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by The Management

Dear Valued Guest, Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Allocated a corner room( not the corner suite as far as I know), Room 1501, which had marvellous views of the Malacca Straits and the city from 2 balconies with amazingly spacious rooms and a double sized bathroom! The infinity pool (with deck chairs) on the 6th floor was simply breathtaking. Loved the free drinks and snacks every day from 5-6pm. Breakfasts were scrumptious but didn’t eat in the restaurants as a bit pricey, preferring to eat in the Hawker stalls elsewhere.

Posted by , from Melbourne, Australia on 4 Nov. 2018

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Comment from Hotel Management

5 Nov. 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are delighted to know that you have thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, The Management

4 out of 5
Great iconic hotel overlooking the bay. Extremely friendly and helpful staff. Good breakfast and fantastic happy hour service. Rooms in good condition. Looking forward to coming back again!

Posted by , from Adelaide on 1 Nov. 2018

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Comment from Hotel Management

3 Nov. 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. It is nice to know that overall you have enjoyed your stay and would be planning a return. It would be a pleasure to have you visit us again and we look forward to welcoming you back. Kind regards, The Management

5 out of 5
Lovely old colonial style hotel on the waterfront with amazing views

Posted by on 21 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management

5 out of 5
Old world grace and charm close to the historic quarter

Posted by on 27 Jul. 2018

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Comment from Hotel Management

30 Jul. 2018 by The Management

Dear Valued Guest, Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management

About the Eastern And Oriental Hotel

Location 10 Lebuh Farquhar, George Town, Penang 10200

Property Features

Eastern And Oriental Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 7535 square feet (700 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Eastern And Oriental Hotel. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available. This 5-star George Town hotel is smoke free.

  • 232 guestrooms or units
  • 16 levels
  • 2 buildings
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Built in 1885
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Penang Intl. Airport (PEN) (19.1 km / 11.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Eastern And Oriental Hotel offers 232 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers, slippers, and bidets. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Eastern And Oriental Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Spa Services

  • Hot stone massage
  • Number of treatment rooms 1
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7:00 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 150.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Eastern And Oriental Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 302.10 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 150.0 per night
  • A facilities fee includes use of: sauna; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern & Oriental Hotel
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown
  • Eastern And Oriental
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town

You should know

  • Eastern And Oriental Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.