"The room still had socks etc from the last people in it, and was never cleaned probably " More
All 250 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.
A relaxing visit to Rock Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Starz Diner, serves Asian cuisine and is open for breakfast and dinner. The resort's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the onsite nightclub and free kids' club. Conference space, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a health club, and a kids' swimming pool. Each morning continental breakfast is served between 6:30 AM and 11 AM. There's also the convenience of free self parking.
Attractions within a 10-minute drive of this 5-star George Town resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.
12 Jun. 2018 by Moon Ahmad
Dear Guest, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. In regards to the room cleanliness, your comment has been shared with the Housekeeping Manager, and she takes such feedback seriously, to ensure that all rooms are properly checked prior to guest arrival. Thank you for letting us knows about this and apologies for the lapse in standards. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.
4 Jul. 2017 by Moon Ahmad
Dear Lynette, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are glad to hear that you found the hotel was very comfortable. Hard Rock Hotel Penang undertook a complete room refurbishment throughout 2016, so the rooms are all very fresh with the new funky decor and features. We love providing our guests with a terrific experience, so we apologize for falling short this time. Your feedback on the food delay has been shared with our Director of Food & Beverage, and he will ensure that all his staff properly trained to deliver food in timely manner. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Kind Regards, Michael Smeeton Executive Assistant Manager
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Penang like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool and a health club. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Hard Rock Hotel Penang offers 250 air-conditioned accommodations with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This George Town resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11 AM.
Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.
Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.
Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's Kids Club is open only to children ages 4-12 years old.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.