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4.5 out of 5

"The room still had socks etc from the last people in it, and was never cleaned probably " More

By a verified traveller on Sat 09 Jun 2018

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Hotel Description

A luxury stay in George Town awaits you at Hard Rock Hotel Penang. Within steps you'll find Ferringgi Beach and Batu Feringghi Night Market within a 15-minute stroll. Highlights at this beachfront resort include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 250 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.

A relaxing visit to Rock Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Starz Diner, serves Asian cuisine and is open for breakfast and dinner. Sand Bar is the resort's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the onsite nightclub and free kids' club. Conference space, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a health club, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 5-star George Town resort include Gurney Drive and ESCAPE Adventureplay.

Hillview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$118* Per night/room 2 Mar. - 3 Mar.

Seaview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Poolview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

with AC

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Penang ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hard Rock Hotel Penang

Everyone (9) Couples (3) Family (5)
3 out of 5
The room still had socks etc from the last people in it, and was never cleaned probably

Posted by on 9 Jun. 2018

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Comment from Hotel Management

12 Jun. 2018 by Moon Ahmad

Dear Guest, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. In regards to the room cleanliness, your comment has been shared with the Housekeeping Manager, and she takes such feedback seriously, to ensure that all rooms are properly checked prior to guest arrival. Thank you for letting us knows about this and apologies for the lapse in standards. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.

3 out of 5

Nice hotel. Friendly Staff.

Pros: Room comfort, decore, movie and entertainment selection.
Cons: Consideration for women wishing to put on makeup and drying hair. Mirrors & PowerPoint access were not set up to assist this at all.
Location: Would appreciate a transfer shuttle bus to/from airport and Georgetown.
The hotel was very comfortable. The decor very pleasing. I had a problem with in-house dinning (meals very late). When the meal did finally arrive, the quality and flavour was very good. After three very late meals in a row, I emailed a complaint. Management contacted me immediately and apologised sincerely and assured me that the F & B staff will be spoken to and every effort made to ensure this will not happen again... and it did not happen again.

Posted by , from Sydney, Australia. on 1 Jul. 2017

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Comment from Hotel Management

4 Jul. 2017 by Moon Ahmad

Dear Lynette, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are glad to hear that you found the hotel was very comfortable. Hard Rock Hotel Penang undertook a complete room refurbishment throughout 2016, so the rooms are all very fresh with the new funky decor and features. We love providing our guests with a terrific experience, so we apologize for falling short this time. Your feedback on the food delay has been shared with our Director of Food & Beverage, and he will ensure that all his staff properly trained to deliver food in timely manner. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Kind Regards, Michael Smeeton Executive Assistant Manager

4 out of 5

Lagoon room was great

Pros: The lagoon room which had direct access to the pool.
My stay at the hotel was pleasant, staffs were friendly and overall cleanliness was good. However as i had child with me, i would have preferred if the room was aired out a bit more as there was a stale cigarette smell in the room. Perhaps i should have specifically requested for a non smoking room, so not the hotel's fault in this case.

Posted by , from Melbourne, Australia on 31 Oct. 2016

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5 out of 5

Very nice hotel for the family

Loved the Hard Rock Hotel rooms were clean and modern. The kids loved the water slides and swimming pools. The free shuttle bus service to the night markets was fantastic. Will definitely be back.

Posted by on 7 Apr. 2016

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5 out of 5
Stayed in the Lagoon deluxe suite, would definitely recommend in order to have the best experience.

Posted by on 19 Apr. 2015

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4 out of 5
Pros: Swimming pool & slides for the kids
Cons: Too loud music played by the pool area
Location: Close to everything
Facilities: Modern; Value: Affordable; Service: Professional, Respectful; Cleanliness: Pleasant; Kids thoroughly enjoyed staying here

Posted by , from New Zealand - Auckland on 26 Apr. 2014

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4 out of 5
Pros: Water slide & pool
Cons: Far from good local hawker food & shopping centers
Location: Reasonable access
Facilities: Nice ; Value: Acceptable price, Public holidays; Service: Courteous; Cleanliness: Pleasant;

Posted by on 16 Aug. 2013

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5 out of 5
Pros: The pool
Cons: Every one saying 'have a rockin day' all the time!

Posted by , from Australia - TAS - Hobart on 12 Aug. 2013

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5 out of 5
Pros: Wonderful facilities, really nice pool, friendly staffs
Cons: Room rates a little on the high
Location: Just right
Facilities: Top of the line; Value: Average price; Service: Outstanding; Cleanliness: Immaculate;

Posted by , from Malaysia on 10 Jun. 2013

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5 out of 5
Pros: King Suites are excellent! Staff were absolutely brilliant
Cons: Relatively expensive considering comparable Hotels in the area
Location: Tranquil, Good views
Facilities: Outstanding; nice beach and close to night markets.

Posted by , from Australia - SA - Adelaide on 8 May 2013

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Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Penang like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi and wired Internet are free in public spaces. This luxury resort also offers a health club and a terrace. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.

  • 1 building
  • 250 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang (PEN-Penang Intl.) (32.4 km / 20.1 mi)
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Penang offers 250 air-conditioned accommodations with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This George Town resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare.

Hard Rock Cafe - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Lobby Lounge - Onsite lobby lounge.

Sand Bar - This bar is located on the beach.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

This property's Kids Club is open only to children ages 4-12 years old. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 56 for adults and MYR 28 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang George Town
  • Penang Hard Rock Hotel
  • Hard Rock Penang George Town
  • Hard Rock Hotel Penang Batu Ferringhi
  • Hard Rock Hotel Penang Resort
  • Hard Rock Hotel Penang George Town
  • Hard Rock Hotel Penang Resort George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.