Hard Rock Hotel Penang Deals & Reviews (George Town, MYS) | Wotif

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George Town •1 Room

George Town • 1 Room

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Malaysia
Penang
George Town Hotels
Hard Rock Hotel Penang, George Town, current page

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4.0 out of 5

Very good!

See all 6 Wotif Reviews

"The room still had socks etc from the last people in it, and was never cleaned probably " More

By a verified traveller on Sat 09 Jun 2018

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Hotel Description

A luxury stay in George Town awaits you at Hard Rock Hotel Penang. Within steps you'll find Ferringgi Beach and Batu Feringghi Night Market within a 15-minute stroll. Highlights at this beachfront resort include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 250 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.

A relaxing visit to Rock Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Starz Diner, serves Asian cuisine and is open for breakfast and dinner. The resort's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the onsite nightclub and free kids' club. Conference space, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a health club, and a kids' swimming pool. Each morning continental breakfast is served between 6:30 AM and 11 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 5-star George Town resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.

Hillview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

AU$113* Per night/room 15 Mar. - 16 Mar.

Seaview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Poolview Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lagoon Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rock Royalty Seaview Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Roxity Kids Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

See all rooms (8)

Hard Rock Hotel Penang ratings based on 6 Verified Reviews

Review Summary

4.0 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Penang

3 out of 5

The room still had socks etc from the last people in it, and was never cleaned probably

Posted by a verified traveller on 9 Jun. 2018

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Comment from Hotel Management

12 Jun. 2018 by Moon Ahmad

Dear Guest, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. In regards to the room cleanliness, your comment has been shared with the Housekeeping Manager, and she takes such feedback seriously, to ensure that all rooms are properly checked prior to guest arrival. Thank you for letting us knows about this and apologies for the lapse in standards. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.

3 out of 5

Nice hotel. Friendly Staff.

Pros: Room comfort, decore, movie and entertainment selection.

Cons: Consideration for women wishing to put on makeup and drying hair. Mirrors & PowerPoint access were not set up to assist this at all.

Location: Would appreciate a transfer shuttle bus to/from airport and Georgetown.

The hotel was very comfortable. The decor very pleasing. I had a problem with in-house dinning (meals very late). When the meal did finally arrive, the quality and flavour was very good. After three very late meals in a row, I emailed a complaint. Management contacted me immediately and apologised sincerely and assured me that the F & B staff will be spoken to and every effort made to ensure this will not happen again... and it did not happen again.

Posted by Lynette, from Sydney, Australia. on 1 Jul. 2017

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Comment from Hotel Management

4 Jul. 2017 by Moon Ahmad

Dear Lynette, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are glad to hear that you found the hotel was very comfortable. Hard Rock Hotel Penang undertook a complete room refurbishment throughout 2016, so the rooms are all very fresh with the new funky decor and features. We love providing our guests with a terrific experience, so we apologize for falling short this time. Your feedback on the food delay has been shared with our Director of Food & Beverage, and he will ensure that all his staff properly trained to deliver food in timely manner. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Kind Regards, Michael Smeeton Executive Assistant Manager

4 out of 5

Lagoon room was great

Pros: The lagoon room which had direct access to the pool.

My stay at the hotel was pleasant, staffs were friendly and overall cleanliness was good. However as i had child with me, i would have preferred if the room was aired out a bit more as there was a stale cigarette smell in the room. Perhaps i should have specifically requested for a non smoking room, so not the hotel's fault in this case.

Posted by Bernice, from Melbourne, Australia on 31 Oct. 2016

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5 out of 5

Very nice hotel for the family

Loved the Hard Rock Hotel rooms were clean and modern. The kids loved the water slides and swimming pools. The free shuttle bus service to the night markets was fantastic. Will definitely be back.

Posted by Al on 7 Apr. 2016

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5 out of 5

Stayed in the Lagoon deluxe suite, would definitely recommend in order to have the best experience.

Posted by a verified traveller on 19 Apr. 2015

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4 out of 5

Pros: Swimming pool & slides for the kids

Cons: Too loud music played by the pool area

Location: Close to everything

Facilities: Modern; Value: Affordable; Service: Professional, Respectful; Cleanliness: Pleasant; Kids thoroughly enjoyed staying here

Posted by Helen, from New Zealand - Auckland on 26 Apr. 2014

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About the Hard Rock Hotel Penang

Location Batu Ferringhi Beach, George Town, Penang 11100

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Penang like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool and a health club. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.

1 building
250 guestrooms or units
6 levels
2 dining venues
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Elevator
Smoking in designated areas

Family Friendly Amenities

Family property
Outdoor pool
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

Airport: Penang Intl. Airport (PEN) (32.3 km / 20.1 mi)
Parking: Free self parking

Room Amenities

Hard Rock Hotel Penang offers 250 air-conditioned accommodations with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This George Town resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Separate bedroom
Minibar
In-room dining (24 hours)
LED television
Satellite channels
DVD player
Coffee maker
Hypo-allergenic bedding
Shower
Rainfall showerhead
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11 AM.

Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.

Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

Body treatments
Facial treatments
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Reflexology

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.

Pet Policy

Pets and service animals are not allowed at Hard Rock Hotel Penang

Policies

This property's Kids Club is open only to children ages 4-12 years old.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

No rollaway/extra beds available
Service animals not allowed
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MYR 0.00 per accommodation, per night
A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: MYR 56 for adults and MYR 28 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Penang Hard Rock Hotel
Hard Rock Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Destinations For You

- Batu Ferringhi Holiday Packages

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.