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4.4 out of 5

"The property is starting to show it's age, such as aircon and needs paintwork " More

By a verified traveller on Tue 10 Mar 2020

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King, Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$58* Per night/room 2 Sep. - 3 Sep.

Presidential Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 5 Max

Twin Room (Guest)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

King, Premier Room, Balcony, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

King, Suite, 1 Bedroom, Balcony, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

A luxury stay in George Town awaits you at DoubleTree Resort by Hilton Hotel Penang. You'll be just steps from TeddyVille Museum and within a 30-minute stroll of Ferringgi Beach. Highlights at this beach hotel include 2 outdoor swimming pools, a restaurant, and a poolside bar.

All 316 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include rainfall showerheads, slippers, and free toiletries. Sofa beds, coffee/tea makers, and free bottled water are also available.

A day of pampering can include deep-tissue massages and body wraps. The restaurant, Makan Kitchen, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the free kids' club, fitness center, kids' swimming pool, and free pool cabanas. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Buffet breakfast is available daily. There's also the convenience of valet parking.

Places within a 15-minute drive of this 5-star Tanjung Bungah hotel include Gurney Drive and ESCAPE Adventureplay.

DoubleTree Resort by Hilton Hotel Penang ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Hotel Penang

Everyone (2) Couples (2)
4 out of 5
The property is starting to show it's age, such as aircon and needs paintwork

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Karim Schadlou

Dear PeterMatthey, Thank you for leaving us your valued feedback. We appreciate your constructive comments that aid us in our continued efforts to improve our products and services, especially in regards to certain amenities as well as our interior. Rest assured they are well noted for improvement. I look forward to welcoming you back for a renewed and upgraded experience in the future! Sincerely, Karim Schadlou General Manager

4 out of 5
Staff service was good but they could not provide us with any hard bed mattress, so it was terrible.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Karim Schadlou

Dear Valued Guest, Thank you for leaving us a good rating. I'm glad you were pleased with our team's service. Your constructive feedback on our room amenities, however, are much appreciated. I hope to welcome you back to DoubleTree Resort by Hilton Penang soon for a much-improved stay. Sincerely, Karim Schadlou General Manager

4 out of 5
Great location, nice hotel. Breakfast was lovely and the staff were very accommodating.

Posted by on 30 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by Karim Schadlou

Dear Valued Guest, Thank you for leaving us a favourable rating and review. I'm pleased to note that you had an enjoyable stay and that you were impressed with our breakfast choices at Makan Kitchen as well as the general upkeep of our hotel. I'm proud of the team too for taking great care of you and being so accommodating to your needs. Looking forward to welcoming you back to DoubleTree Resort by Hilton Penang soon! Sincerely, Karim Schadlou General Manager

5 out of 5
Staff very polite and accommodating Thoroughly recommend the presidential suite and also the Spa experience provided by the hotel

Posted by on 22 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Karim Schadlou

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that our team members have left a positive impact on your stay. I look forward to welcoming you back to DoubleTree Resort by Hilton Penang again soon. Sincerely, Karim Schadlou General Manager

5 out of 5
A lovely newly renovated hotel. Staff were all friendly and helpful. Our suite was large and comfortable. Breakfast was excellent with lots of choice.

Posted by , from sydney on 29 Apr. 2018

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Comment from Hotel Management

8 May 2018 by Linda Giebing

Dear beachpete, Thank you for leaving us with a great review. I am pleased to note that you were highly impressed with our rooms and that you have enjoyed breakfast at Makan Kitchen. We look forward to welcoming you back to DoubleTree Resort by Hilton Penang again soon. Sincerely, Linda Giebing General Manager

About the DoubleTree Resort by Hilton Hotel Penang

Location 56 Jalan Low Yat, Batu Ferringhi, George Town, Penang 11100

Property Features

As a guest of DoubleTree Resort by Hilton Hotel Penang, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4960 square feet (461 square meters) and includes a conference center. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the luxury DoubleTree Resort by Hilton Hotel Penang. For a fee, parking is available. A complete renovation of DoubleTree Resort by Hilton Hotel Penang was completed in January 2018. Smoking is allowed in designated areas at this 5-star George Town hotel.

  • 1 building
  • 316 guestrooms or units
  • 11 levels
  • 4960 sq ft of conference space
  • 461 sq m of conference space
  • Built in 1988
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Penang Intl. Airport (PEN) (28.4 km / 17.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree Resort by Hilton Hotel Penang offers 316 accommodations with iPod docking stations and MP3 docking stations. 40-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pull-out sofa bed
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Makan Kitchen - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Foodstore - This coffee shop specializes in local cuisine and serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 58 per person (approximately)
  • Self parking fee: MYR 3 per day (in/out privileges)
  • Valet parking fee: MYR 30 per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Resort Hilton Hotel Penang George Town
  • Doubletree By Hilton Penang
  • DoubleTree Resort by Hilton Hotel Penang Hotel
  • DoubleTree Resort by Hilton Hotel Penang George Town
  • DoubleTree Resort by Hilton Hotel Penang Hotel George Town

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.