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4.2 out of 5

"Great place to stay by the beach. Well looked after by staff " More

By a verified traveller on Tue 07 Jan 2020

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Hotel Description

At Mercure Penang Beach, you'll be 4 km (2.5 mi) from Gurney Plaza and 5.6 km (3.5 mi) from Arulmigu Balathandayuthapani Temple. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 220 soundproofed rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, sofa beds, and coffee/tea makers. Nice touches include slippers and free toiletries. 24-hour room service, free bottled water, and safes are also available.

The restaurant, The Ombak, is open for breakfast, brunch, lunch, and dinner. M Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the onsite health club and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Tanjung Bungah hotel include Ferringgi Beach and KOMTAR.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$85* Per night/room 14 Apr. - 15 Apr.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Mercure Penang Beach ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Penang Beach

Everyone (7) Couples (7) Family (8)
4 out of 5
Great place to stay by the beach. Well looked after by staff

Posted by on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Dennis Dillon

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)

5 out of 5

Posted by on 30 Jun. 2019

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Comment from Hotel Management

3 Jul. 2019 by Dennis Dillon

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)

3 out of 5

Generally a bit tired (rooms/lift/layout).

Pros: Pool area and gym. Location and view of ocean.
Cons: More restaurant capacity for when hotel is busy. Breakfast is not pleasant - lack of tables and very crowded and busy. More lift capacity.
Restaurant appears too small to cater for all guests. Couldn't get a table most mornings. Poor layout and insufficient tables outside too. Same problem with lifts - slow and struggling with the traffic - should be 4 lifts, not 2. Plus no stairway option even though not many floors.

Posted by on 26 Jul. 2017

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1 out of 5

Nope

Check in was hectic, with people everywhere in the lobby and not nearly enough staff on the front desk. When we got to our room we thought there had been a mistake and they had put us in an unmade room, because the bed wasn't made and the bathroom wasn't done. But, after calling downstairs, we were informed that this was because they had run out of linen and towels and that the room would be finished around 8pm that night - this was the case for each of the 3 nights we were there. The bathroom would flood after each shower. Not jus a little either; a proper flooding. And the hallways smell of cigarette smoke. It's certainly not in the best location for getting into Georgetown, though it is meters away from the beach and was close to the even we were attending. Unfortunately, you do have to travel to see anything as the area around the hotel is mostly construction at the moment. My advice; don't be fooled by the Sheraton attached to the name - stay somewhere else!

Posted by on 4 Aug. 2015

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4 out of 5
Pros: Location near to shopping mall and eateries. not too far to downtown
Great sea view

Posted by , from Singapore on 28 Nov. 2014

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5 out of 5
Pros: Location is right on the beach, away from all the hustle and bustle.
Location: Away from it all

Posted by , from Australia - VIC - Melbourne on 23 Nov. 2014

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3 out of 5
Cons: Staff
Service: Inferior, Rude, Awful;

Posted by , from Singapore on 15 Nov. 2014

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4 out of 5
Pros: Sea view room and size of room.
Cons: Food choice and quality, my wife was sick all night after eating reheated Pasta dish. Often menu did not have the dish available. beef redang tough.
Location: Good views, as seen from seaview room
Facilities: Unpretentious; Value: Acceptable price; Service: Helpful; Cleanliness: Pleasant; Tesco 10 minute walk away. Free shuttle service was very good, driver very helpful.

Posted by , from Malaysia on 13 Jun. 2014

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4 out of 5
Value: Affordable;

Posted by , from Australia - NSW - Sydney on 13 Jun. 2014

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4 out of 5
Pros: Nice location, lovely beachside balcony at the Lobby
Cons: Limited facilities, no fitness centre.
Location: Perfect
Facilities: Basic; Value: Affordable; Service: Basic; Cleanliness: Lovely;

Posted by , from Malaysia on 4 Mar. 2014

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Property Features

Mercure Penang Beach offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. There are 4 meeting rooms available. The business-friendly Mercure Penang Beach also features laundry facilities, 24-hour room service, and an elevator. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Mercure Penang Beach was completed in October 2018. This 4-star George Town hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • Built in 1993
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Penang (PEN-Penang Intl.) (23.2 km / 14.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Penang Beach offers 220 accommodations with laptop-compatible safes and complimentary bottled water. These individually decorated and furnished accommodations include sofa beds. 40-inch LED televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

The Ombak - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

M Bar - This beachfront bar specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Cash or credit card deposit required
  • Debit cards
  • Number of children who can stay for free – 2

Fees

 

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 40 for adults and MYR 40 for children (approximately)
  • Airport shuttle fee: MYR 95 per vehicle (one-way)
  • Airport shuttle fee per child: MYR 95 (up to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Penang
  • Four Points Sheraton Hotel Penang
  • Four Points Sheraton Penang
  • Penang Four Points
  • Penang Sheraton
  • Sheraton Four Points Penang
  • Sheraton Penang
  • Sheraton Penang Four Points
  • Four Points By Sheraton Penang Tanjung Bungah
  • Mercure Penang Beach Hotel George Town
  • Mercure Penang Beach Hotel
  • Mercure Penang Beach George Town
  • Four Points by Sheraton Penang
  • Mercure Penang Beach Hotel
  • Mercure Penang Beach George Town
  • Mercure Penang Beach Hotel George Town

You should know

  • Mercure Penang Beach offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.com/George-Town-Hotels-Mercure-Penang-Beach.h2923516-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.