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4.6 out of 5

"Staff extremely helpful and provide a guinely happy service. " More

By a verified traveller on Thu 26 Sep 2019

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Hotel Description

JEN Penang Georgetown by Shangri-La places you in the center of George Town, connected to a shopping center and within a short 5-minute stroll of KOMTAR and 1st Avenue Mall. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and LED TVs.

All 443 rooms feature satellite TV, in-room childcare, and free bottled water. Pillow menus and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, in-room massages, and safes are also available.

The restaurant, Cafe Jen, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour health club, sauna, and kids' swimming pool. Business travelers can take advantage of a conference center, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Downtown George Town hotel, you'll be 0.4 km (0.2 mi) from Prangin Mall.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$67* Per night/room 30 Nov. - 1 Dec.

Deluxe Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds (Club)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

JEN Penang Georgetown by Shangri-La ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Penang Georgetown by Shangri-La

Everyone (1) Couples (1) Family (4)
5 out of 5
Staff extremely helpful and provide a guinely happy service.

Posted by on 26 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Nadia

Dear Guest, Thank you for the review. We are simply delighted to know you had an amazing stay experience at Hotel Jen Penang especially hospitality rendered by our team members. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

5 out of 5
Lovely staff, clean rooms, located centrally near to malls (2 min walk) restaurants etc. Free wifi in rooms and in all public areas. Only personal issue was that there was very little in the way of vegetarian/vegan food in restaurant and room service but restaurants within a 10min walk. Thanks for a lovely stay :)

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Nadia

Dear Guest, Thank you for the review. We are so pleased to have met expectation in all aspects of our service, hotel location, and facilities. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

4 out of 5
We stayed at club room which was same level as club lounge. The view from the lounge was beautiful. The Staffs at the lounge were so friendly. There was a bus terminals just behind the hotel. Which iwas very convenient for tourists.

Posted by on 14 May 2019

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Comment from Hotel Management

21 May 2019 by Nadia

Dear Guest, Thank you for sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

5 out of 5

Great hotel

Pros: Friendly helpful staff, cleanliness of hotel and decor was modern and excellent condition, not run down. Big lobby and fast lifts. Taxi at lobby don't
Excellent hotel, right next door to shopping mall and bus station. Hop on bus a short 2 minute walk away. Hotel staff friendly and very helpful. Hotel decor excellent and room very comfortable with all the amenities you expect.. Added bonus is a free shuttle bus to their beach resort hotel where you have full use of facilities. Recommend to spend the day there. When you get there go to information to get a card so you can use there changing rooms etc.. You will not be disappointed with this hotel and a great breakfast each day as part of the package.

Posted by on 23 Jan. 2018

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Comment from Hotel Management

26 Jan. 2018 by Nadia

Dear Guest, Thanks for sharing your experience with us. We are overjoyed to hear that you had enjoyed our comfortable rooms and your detailed review of our location. We are indeed conveniently located in the centre of George Town. We are glad that had enjoyed our shuttle service to Batu Ferringhi and free usage of the swimming pool facilities at Golden Sands Resort. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager

4 out of 5
Pros: location
Cons: improve food it was not worth the money specifically dinner
Location: reasonable lot of history
This hotel is central to many amenities there is free bus service 2 minutes from hotel that takes you around the city sites very convenient , the only down side quality of food as not standard

Posted by , from Melbourne, Australia on 15 Jan. 2018

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Comment from Hotel Management

19 Jan. 2018 by Nadia

Dear Jim, Thank you for sharing your stay experience with us. We are glad that you have benefited from the convenient location of the hotel during your stay. Your sharing of the pros and cons of the stay is so much appreciated. We have noted for your feedback on the dining experience and rest assured that we will address this to the relevant department for improvement. Thanks again for these lovely impressions. We hope to see you again soon. Best regards, Ody Odayappan General Manager

About the JEN Penang Georgetown by Shangri-La

Location Magazine Road, George Town, Penang 10300

Property Features

JEN Penang Georgetown by Shangri-La offers its guests an outdoor pool, a children's pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang Intl. Airport (PEN) (17.1 km / 10.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
  • Hotel Traders Penang
  • Penang Hotel Traders
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town

You should know

  • JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.