All 443 rooms feature satellite TV, in-room childcare, and free bottled water. Pillow menus and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, in-room massages, and safes are also available.
The restaurant, Cafe Jen, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour health club, sauna, and kids' swimming pool. Business travelers can take advantage of a conference center, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.
With a stay at this 4-star Downtown George Town hotel, you'll be 0.4 km (0.2 mi) from Prangin Mall.
30 Sep. 2019 by Nadia
Dear Guest, Thank you for the review. We are simply delighted to know you had an amazing stay experience at Hotel Jen Penang especially hospitality rendered by our team members. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
10 Jul. 2019 by Nadia
Dear Guest, Thank you for the review. We are so pleased to have met expectation in all aspects of our service, hotel location, and facilities. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
21 May 2019 by Nadia
Dear Guest, Thank you for sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
26 Jan. 2018 by Nadia
Dear Guest, Thanks for sharing your experience with us. We are overjoyed to hear that you had enjoyed our comfortable rooms and your detailed review of our location. We are indeed conveniently located in the centre of George Town. We are glad that had enjoyed our shuttle service to Batu Ferringhi and free usage of the swimming pool facilities at Golden Sands Resort. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager
19 Jan. 2018 by Nadia
Dear Jim, Thank you for sharing your stay experience with us. We are glad that you have benefited from the convenient location of the hotel during your stay. Your sharing of the pros and cons of the stay is so much appreciated. We have noted for your feedback on the dining experience and rest assured that we will address this to the relevant department for improvement. Thanks again for these lovely impressions. We hope to see you again soon. Best regards, Ody Odayappan General Manager
JEN Penang Georgetown by Shangri-La offers its guests an outdoor pool, a children's pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.