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Merchant Hotel

3.5 star property
Comfortable hotel near KOMTAR

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Photo gallery for Merchant Hotel

View from property
Exterior
Executive Double Room, 1 King Bed
Coffee shop
Lobby
Reviews
7.8

Good

Popular amenities

  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
55 Jalan, George Town, Penang, 10000
  • Popular LocationKOMTAR13 min walk
  • Popular LocationPadang Kota Lama14 min walk
  • Popular LocationSwettenham Pier Cruise Terminal20 min walk
  • AirportPenang (PEN-Penang Intl.)27 min drive

Room options

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Private bathroom
Hairdryer
Bidet
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Free minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room, 1 King Bed

7.9/10 Good

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Private bathroom
Hairdryer
Bidet
Coffee/tea maker
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Private bathroom
Hairdryer
Bidet
Coffee/tea maker
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Private bathroom
Hairdryer
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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About the area

George Town

At Merchant Hotel you'll be within a 20-minute stroll of popular places like KOMTAR and Swettenham Pier Cruise Terminal. Highlights at this hotel include a restaurant and in-room free WiFi. .All 93 rooms feature LCD TVs with satellite channels, and you can enjoy coffee/tea makers, free bottled water and safes. Minibars provide free refreshments, and room service makes dining in an option. Additionally, minibars, hairdryers and desks are available. .The restaurant, Merchant Cafe, serves local and international cuisine and is open for breakfast. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Continental breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 3.5-property class Downtown George Town hotel, you'll be 1.9 km (1.2 mi) from Gurney Drive and 3.7 km (2.3 mi) from Gurney Plaza.

What's nearby

  • KOMTAR - 13 min walk
  • Padang Kota Lama - 14 min walk
  • Swettenham Pier Cruise Terminal - 20 min walk
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 5 min drive

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 28 min drive

Restaurants

  • Kheng Pin Cafe 群賓茶餐室 - 1 min walk
  • Kirishima Japanese Restaurant - 2 min walk
  • Restoran Sup Hameed - 1 min walk
  • Red Garden Food Paradise & Night Market - 2 min walk
  • Higher Ground - 2 min walk

About this property

Merchant Hotel

Comfortable hotel near KOMTAR
There's a restaurant on site. WiFi is free in public spaces. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at Merchant Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star George Town hotel.

  • 1 building
  • 93 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Dining venue
Merchant Hotel offers 93 air-conditioned accommodations with free minibar items and minibars. LCD televisions come with satellite channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Filipino, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MYR 30 for adults and MYR 30 for children
  • A restaurant

Restaurants on site

  • Merchant Cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Building
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Merchant Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 30 for adults and from MYR 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    Guests can access their rooms with a mobile device.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

What is the cancellation policy at Merchant Hotel?

Merchant Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Merchant Hotel?

Yep, Merchant Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Merchant Hotel?

The closest beach to Merchant Hotel is Ferringgi Beach (11.4 km).

Does Merchant Hotel serve breakfast?

Yeah, continental brekkie is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Merchant Hotel?

No, Merchant Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Merchant Hotel?

Yep, you can grab a meal at Merchant Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Merchant Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Merchant Hotel?

No, pets and service animals are not allowed.

Merchant Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 206 reviews" "
Rating 8 - Good. 101 out of 206 reviews" "
Rating 6 - Okay. 44 out of 206 reviews" "
Rating 4 - Poor. 7 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Siak Puah

Liked: Staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Philip Puay Koon, Singapore

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023

8/10 Good

Soo Men

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2022

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022

10/10 Excellent

Cheah Chee Seong

Stayed 2 nights in Jun 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

8/10 Good

KAR CHOON

Stayed 1 night in Feb 2022