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DoubleTree Resort by Hilton Grand Key - Key West

4.0 star property
Resort with free airport shuttle, near Smathers Beach

Photo gallery for DoubleTree Resort by Hilton Grand Key - Key West

Outdoor pool, open 7:00 AM to 11:00 PM, free pool cabanas, pool loungers
Lobby
Garden
Lobby
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping
  • Room service
The current price is AU$242
includes taxes & fees
9 Sept - 10 Sept

Explore the area

View map
3990 S Roosevelt Blvd, Key West, FL, 33040
  • Key West Golf Club
    ‪4 min drive‬
  • Smathers Beach
    ‪5 min drive‬
  • Duval Street
    ‪10 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪18 min walk‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Balcony, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, Balcony, Pool View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony, Pool View

8.6 out of 10
Excellent
(25 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King with balcony

Premium bedding, down duvets, in-room safe, desk

King with balcony

8.0 out of 10
Very good
(24 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 65 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queens with balcony

Premium bedding, down duvets, in-room safe, desk

Two Queens with balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, One King Bed, Pool View

Premium bedding, down duvets, in-room safe, desk

Suite, One King Bed, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(81 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

40-inch LED TV with cable channels, TV, pay films

Standard King

8.2 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, down duvets, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.2 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Down duvet
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Key West

At DoubleTree Resort by Hilton Grand Key - Key West you'll be 2.8 km (1.7 mi) from Smathers Beach and 1.7 km (1 mi) from Fort East Martello Museum and Gallery. Highlights at this resort include in-room free WiFi, free high-speed Internet and LED TVs. .The restaurant, Palm Haven, serves American cuisine and is open for breakfast, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym, free pool cabanas and pool loungers. 7000 square feet (650 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 4-property class Key West resort include Duval Street and Florida Keys Beaches.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Key West Golf Club - 4 min drive - 2.4 km
  • Smathers Beach - 5 min drive - 3.4 km
  • Stock Island Yacht Club & Marina - 8 min drive - 5.1 km
  • Duval Street - 10 min drive - 5.6 km
  • Southernmost Point - 10 min drive - 5.6 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 3 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪El Siboney Stock Island - ‬4 min drive
  • ‪Hogfish Bar & Grill - ‬6 min drive
  • ‪Bad Boy Taqueria & Tequila - ‬6 min drive
  • ‪Matt’s Stock Island Kitchen - ‬5 min drive

About this property

DoubleTree Resort by Hilton Grand Key - Key West

Resort with free airport shuttle, near Smathers Beach
DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 7000 square feet (650 square metres) and includes a conference centre. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. A roundtrip airport shuttle (available on request) and A beach shuttle are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Key West resort.

  • 1 building
  • 216 guestrooms or units
  • 4 levels
  • Conference rooms
  • 7000 sq ft of conference space
  • 650 sq. m of conference space
  • Built in 2000
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and a safe. Beds feature down duvets and premium bedding. 40-inch LED televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Key West resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

Outdoor pool, open 6:00 AM to 10:00 PM, pool cabanas (surcharge)

Hilton Garden Inn Key West / The Keys Collection

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,071 reviews
The price is AU$227
includes taxes & fees
9 Sept - 10 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 7:00 AM to 11:00 PM on request
  • Area shuttle up to 2 miles
  • Free beach shuttle
  • Parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Palm Haven

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.75 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 per person
  • Self-parking fee: USD 20 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key
DoubleTree Hilton Grand Key
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort
DoubleTree Resort by Hilton Grand Key - Key West Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort Key West

Frequently asked questions

What is the cancellation policy at DoubleTree Resort by Hilton Grand Key - Key West?

DoubleTree Resort by Hilton Grand Key - Key West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Resort by Hilton Grand Key - Key West?

As of 3 Sept 2025, prices found for a 1-night stay for 2 adults at DoubleTree Resort by Hilton Grand Key - Key West on 9 Sept 2025 start from AU$190.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Resort by Hilton Grand Key - Key West?

Yep, DoubleTree Resort by Hilton Grand Key - Key West has a self car park for USD 20 per night.

Are there any beaches close to DoubleTree Resort by Hilton Grand Key - Key West?

The closest beach to DoubleTree Resort by Hilton Grand Key - Key West is Smathers Beach (2.7 km).

Does DoubleTree Resort by Hilton Grand Key - Key West have a pool?

DoubleTree Resort by Hilton Grand Key - Key West has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 11:00 PM.

What makes DoubleTree Resort by Hilton Grand Key - Key West a romantic place to stay?

Al fresco dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at DoubleTree Resort by Hilton Grand Key - Key West.

Is DoubleTree Resort by Hilton Grand Key - Key West family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree Resort by Hilton Grand Key - Key West is a hit with families.

Does DoubleTree Resort by Hilton Grand Key - Key West serve breakfast?

Sure does, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree Resort by Hilton Grand Key - Key West?

Yep, there's a free airport shuttle that runs from 7:00 AM - 11:00 PM on request.

Is there a bar or restaurant at DoubleTree Resort by Hilton Grand Key - Key West?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree Resort by Hilton Grand Key - Key West?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

DoubleTree Resort by Hilton Grand Key - Key West Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1006 reviews
Rating 8 - Good. 225 out of 1006 reviews
Rating 6 - Okay. 151 out of 1006 reviews
Rating 4 - Poor. 84 out of 1006 reviews
Rating 2 - Terrible. 81 out of 1006 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Construction was going on and we had no idea, The work crews was working all through day in and out elevators with equipment not to mention returning next morning 5:00am to hear what sounded like fire alarm turns out to be work crew backing trucks constantly to window..Smh
Stayed 3 nights in May 2025

2/10 Terrible

Vadim

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel.com False Advertisement

Hotels.com false advertised the room they sold to me. They took pictures from more expensive room (double room) and advertised it as Studio room. When I got to Hilton hotel the management could not do anything and said to contact Hotel.com, The hotel.com did not do anything to resolve issue. The hotel itselft condition old stinky and they are remodeling and creating dust during stay.
Stayed 3 nights in May 2025

4/10 Poor

STEVEN

Stayed 2 nights in May 2025

10/10 Excellent

Bernice L

Stayed 5 nights in May 2025

6/10 Okay

Earl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well the first room we got smelled of mold and the bathtub stopper would not work as well as the charger unit bed side and the construction noise. The second room wasn’t bad but the bathtub didn’t work as well as the charger station at the bed side. The rooms are old and need refurbishing. The pool and staff were great..
Stayed 1 night in May 2025

2/10 Terrible

Wilbert

Disliked: Staff & service, property conditions & facilities
The resort looked great online and in their pictures, when we arrived there was construction all over! The hotel assigned us two rooms directly underneath where construction was ha, my entire stay was hell, dust coming down from the room from all the construction, noise at 7 am, instead of enjoying a long getaway relaxing weekend, it was a mess! I paid too much fir this type of service, treatment and inconvenience! The manager didn’t care if we were uncomfortable! I would not recommend this hotel! Its been the worse experience I have had with any hotel I have stayed in! Nothing has beedone about this! I want my money back!!
Stayed 3 nights in May 2025

10/10 Excellent

Madeline

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was easy - staff was nice
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Construction noise all day. Fortunately we were gone most of the day
Stayed 2 nights in May 2025

6/10 Okay

Erika

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is under construction which there is no way for you to know until you get there or from a review which is why Im letting it be known for others. Also the property does not hold the entire cost of stay on your card. They hold a little and continue to take random increments from your account yes it is more than the cost of the hotel but will be refunded eventually but that may be helpful to some travelers. Jacuzzi was not working but other than that...it was ok stay I will try a different hotel next time I return unfortunately I cant make this location my go too.
Stayed 2 nights in May 2025

6/10 Okay

Khiley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I give the stay a 3. The bathrooms need updating…the tub was rusty and the stopper didn’t work properly. Also, the vent for the a/c is so small and we had to turn the temp all the way down in the 60’s just to be able to feel it.
Stayed 1 night in May 2025

6/10 Okay

James, Kirkland

Property taxes as under renovation, hot tub barely worked, added fees should be waived during construction!
Stayed 2 nights in May 2025

10/10 Excellent

Luis Alberto

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ronald

Was nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently under construction, but noise hasn’t been an issue. They offer a variety of services, including an hourly shuttle to and from downtown. There's also a beach shuttle that runs a few times a day and includes two beach chairs—normally $20 each per day.
Stayed 3 nights in May 2025

10/10 Excellent

Awilda, Kissimmee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!!
Stayed 1 night in May 2025

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Free shuttle is a great perk.

The hotel was in the midst of renovations so our room was not yet renovated. The hotel did try to keep construction inconveniences to a minimum. The pool and bar area was nice and the free shuttle service was a great perk.
Stayed 3 nights in May 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport Stop

We pretty much just stayed be
Stayed 1 night in May 2025

2/10 Terrible

Jay

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Property was doing much needed renovations. It should be a law that they must disclose this so you can make an informed consent if you want to stay or not. We had issues with the water in the shower the 1st night. You had to have the handle in the non hot position for hot water. The next night the water was turned off at midnight with out any notification. It was off until 3:00 am. That’s when my wife could finally wash the sunscreen, bug spray and sweat off of her so she could sleep. Because of the renovation the construction crew started with the sawsall, drills and hammers anywhere from 7:30 am -9am. The carpet was old and felt dirty. The furniture was old and dated. The plugs on all the furniture for you plug in’s for cellphones were loose. The tub had rust on each corner, chipped on top and the drain plug was not connected and the pressure in shower was weak. Not much of a place to walk your dog for a potty break. Other than that, it’s a great place to stay, NOT!
Stayed 3 nights in May 2025

8/10 Good

K

Liked: Amenities
Very nice room but when looked out the window, there are shipping containers because the hotel is being renovated. However, the renovation wasn’t noisy & didn’t affect my stay at all.
Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful. The shuttles to town and beach. The opportunity to rent bikes and etc. We did not like 1 of 2 of the elevators being down
Stayed 2 nights in Apr 2025

4/10 Poor

RANJIT

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Below Average for a Hilton

There is a lot of choice in Key West and we booked the Hilton expecting a basic standard as a minimum, the location and property is in a lovely location, but the room was very tired with loud, drippy AC and an unusual bathroom setup. Walking around the hotel it was not as clean or well maintained and given the cost per night, i was expecting better. Car parking and location to highway was good & there is a shuttle bus that takes you to downtown.
Stayed 1 night in Apr 2025

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed wasn’t too comfortable and being 7 months pregnant.. I could’ve used a cushier bed. I’m not a fan of the matted carpet cause as much as you can vacuum , you never truly know what you’re stepping on if you don’t bring slippers. WiFi or tv service would break here and there. Some stains on the lamps. But all in all, it’s a good place. Come again? Maybe
Stayed 3 nights in Apr 2025

10/10 Excellent

Rahul

Stayed 2 nights in Apr 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2025