4.4 out of 5

"Nice hotel but they charge Sydney prices for everything " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in Port Vila awaits you at Warwick Le Lagon - Vanuatu. You'll be 3.1 km (1.9 mi) from Port Vila Market and 3.8 km (2.4 mi) from Pango Point. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 142 individually furnished rooms, and you can enjoy furnished balconies or patios, sitting areas, and WiFi. Fridges and room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Coffee/tea makers, in-room childcare, and ceiling fans are also available.

A relaxing day at Oasis Spa can include beachside massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Lagoon Terrace, is open for breakfast and dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Business amenities include a conference centre and meeting rooms. Other amenities include a fitness centre, a spa tub, and WiFi in public areas. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Vila resort, you'll be 14.3 km (8.9 mi) from Mele Cascades.

Room, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$249 per night

Lagoon View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bungalow, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Lagoon Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Warwick Le Lagon - Vanuatu ratings based on 150 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Warwick Le Lagon - Vanuatu

Everyone (43) Couples (41) Family (66)
4 out of 5

Posted by on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by General Manager

Dear Valued Guest Thank you for taking the time to provide us with feedback on your recent stay at Warwick Le Lagon Vanuatu. This feedback is invaluable to us and allows to see where we do well and where we can improve. We are glad that you left Vanuatu with a memorable holiday experience and we do hope that we get the pleasure of welcoming you in the future. Kind Regards

3 out of 5
Staff were very slow and we had to make multiple calls to the reception for anything to happen We have been going to Vanuatu for 23 years and this time it was very expensive as prices for the taxis and buses have gone up 50 percent

Posted by on 29 Oct 2018

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Comment from Hotel Management

5 Nov 2018 by katie

Thank you for staying with us recently and for your feedback. We appreciate your comments and will work with the teams to ensure the level of service is at a high standard. We look forward to welcoming you back in the near future.

3 out of 5
Nice hotel but they charge Sydney prices for everything

Posted by , from noosaville on 2 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by katie

Hi Carolek, Thank you for your feedback.

4 out of 5

Great place and friendly staff

Very enjoyable. Kids eat free at lunch that was a surprise. Location perfect. Lots to do. The restaurant on the island opposite to the resort is fantastic (been three times in 6 days)

Posted by on 10 Aug 2018

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Comment from Hotel Management

12 Aug 2018 by katie

Thank you for your recent feedback from your stay at the resort. We look forward to welcoming you back in the near future

5 out of 5

Great facilities

We’ve stayed there twice now, it’s our resort of choice, great outlook, great setup with pools

Posted by on 2 Aug 2018

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Comment from Hotel Management

6 Aug 2018 by katie

Thank you for your positive feedback on your recent stay. It is always great to see returnee guests. Looking forward to welcoming you back in the near future.

2 out of 5

Hotel flatters to deceive. Not value for money.

Pros: Grounds in excellent condition.
Cons: Ability of reception staff to organise transport to airport. Improve food for buffet (no variety and never warm). remove 3.5% surcharge for card use
Hotel needs a refurbishment to be called a 4 to 5 star hotel. Pool water too cold and poor cleanliness. No hotel airport transit capability. Not enough food variety. Food not hot enough. Staff not pro active. No mini bar in room. No resort shop to purchase snacks and beverages.

Posted by , from sydney on 7 Jul 2018

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Comment from Hotel Management

26 Jul 2018 by Katie

Hi Alan, we would like to reach out to you directly to further discuss your points you have listed above. Can you kindly provide your contact number and email address so we can talk directly. Thank you in advance,.

4 out of 5
Beautiful gardens and surroundings. Good place for families with young children. A bit too expensive for drinks I thought at least 100% markup so most people would catch a taxi to town for meals and drinks Very outdated buildings especially the accommodation needs a lot of TLC but we got a very good deal through Wotif with breakfast and wifi included so we were happy.

Posted by on 10 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by General Manager

Dear Valued Guest Thank you for taking the time to provide us with feedback on your recent stay at Warwick Le Lagon Vanuatu. This feedback is invaluable to us and allows to see where we do well and where we can improve. We are in the process of finalizing upgrade program for all the rooms and public areas at the resort and expected to have this program starting very soon I am very pleased to see that you had an enjoyable stay with us and we do hope that we get the pleasure of meeting you and your family on your next vacation to Vanuatu. Kind Regards

5 out of 5

Lovely resort by the lagoon

What an amazing place to stay. Loved every moment !!

Posted by on 14 May 2018

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Comment from Hotel Management

18 May 2018 by General Manager

Dear Valued Guest Thank you for taking the time to provide us with feedback on your recent stay at Warwick Le Lagon Vanuatu. This feedback is invaluable to us and allows to see where we do well and where we can improve. We are glad that you left Vanuatu with a memorable holiday experience and we do hope that we get the pleasure of meeting you on your next vacation to Vanuatu. Kind Regards

2 out of 5

Attending a wedding at this resort

Pros: Staff very kind
Cons: Better beds cleaner bathrooms
Location: Not much activities in the resort apart from the pool but location is ok
Very basic rooms and services for the price you pay. The rooms are very old and tired. Bed is so hard and old. I would never ever stay at this place

Posted by , from melbourne on 3 May 2018

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Comment from Hotel Management

14 May 2018 by Katie

Hi Faz, Thank you for your email and feedback from you recent stay at the resort. We greatly appreciate your feedback as this is invaluable to us and allows to see where we do well and where we can improve. We do hope you would return to Vanuatu and the Warwick to see our development and improvements.

4 out of 5

Nice hotel with beautiful views but average rooms

Pros: The staff were friendly, always smiling. The view was really nice of the beautiful bay. Great showers, free access to non motorised boats.
Cons: WIFI signal is very weak and expensive Tour desk staff need more training on how to recommend tours Resturant’s food not high standard given price
Location: The hotel is 5min drive outside of town. All tour groups pick-up from this hotel
Check-in was quick and seamless WIFI is extra charge and signal very weak - $20 per day Rooms were good size and clean, although toiletries not replaced Absolutely beautiful view from our room The pool area is really nice and the pool bar a great option The resturant breakfast was great and plenty of options to chose from including a chef cooking your choice of eggs. The dinner buffet is average and not worth the price. Wild Ginger had excellent service but food didn’t match what we expected. Overall it is a nice and clean resort, priced at the higher end, with a 4 star experience.

Posted by , from Brisbane on 6 Dec 2017

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Comment from Hotel Management

9 Dec 2017 by Sales Team

Hi Martin, Thank you for taking the time to provide us with feedback on your recent stay at Warwick Le Lagon Vanuatu. I do apologies for the amenities in your room not being stocked up along with the staff providing recommendations on tours and restaurants - we will work on these areas and rectify immediately. I am very pleased to see that you had an enjoyable stay with us and that you left Vanuatu with a memorable family holiday experience and we do hope that we get the pleasure of meeting you and your family on your next vacation to Vanuatu.

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Warwick Le Lagon - Vanuatu, where you can play a round of golf at the golf course, cool off in one of the 3 the outdoor swimming pools and enjoy a treatment at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury resort also offers a free kid's club, a kid's pool and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Port Vila resort.

  • 142 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4 conference rooms
  • 2960 sq ft of conference space
  • 275 sq. m of conference space
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Port Vila (VLI-Bauerfield) (8.7 km / 5.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Warwick Le Lagon - Vanuatu offers 142 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to furnished balconies or patios. This individually furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. 32-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Lagoon Terrace – This beachfront restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Wild Ginger – Overlooking the ocean, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Pool Grill – This poolside bistro only serves lunch. Guests can enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 2 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request during limited hours. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: VUV 10500.00
  • Christmas Day (25 December) Gala Dinner per child: VUV 5450.00 (from 3 to 13 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: VUV 15500.00
  • New Year's Eve (31 December) Gala Dinner per child: VUV 6000.00 (from 3 to 13 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VUV 2500 per person (approximately)
  • Fee for in-room wireless Internet: VUV 1000 per hour (rates may vary)
  • Fee for wireless Internet in public areas: VUV 2400 per 24-hour period (rates may vary)
  • Airport shuttle fee: VUV 2000 per person (roundtrip)
  • Airport shuttle fee per child: VUV 1000 (roundtrip), (from 1 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Warwick Lagon Resort Port Vila
  • Warwick Lagon Resort
  • Warwick Lagon Port Vila
  • Warwick Lagon
  • Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
  • Warwick Le Lagon Resort & Spa, Vanuatu Port Vila
  • Warwick Le Lagon Resort And Spa, Vanuatu

You should know

  • Warwick Le Lagon - Vanuatu offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.