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4.5 out of 5

"Service, nannies were superb. Kids had a ball and didn’t want to leave Accommodation clean but not 5 star " More

By a verified traveller on Sun 07 Jul 2019

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Hotel Description

A family-friendly stay in Eratap awaits you at Aquana Beach Resort. You'll be 11.8 km (7.3 mi) from Ekasup Village and 12.5 km (7.8 mi) from National Museum. Highlights at this beachfront resort include a private beach, a restaurant, and an outdoor swimming pool.

LCD TVs with satellite channels are featured in all 8 individually decorated rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and room service makes dining in an option. Additionally, living rooms, dining areas, and DVD players are available.

A day of pampering can include massages, facials, and mani/pedis. The restaurant, Aquana, is open for breakfast, lunch, and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the free kids' club and pool loungers as well as access to boat tours and kayaking. Other amenities include free WiFi in public areas and free supervised kids' activities. Each morning free continental breakfast is offered between 7:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 3.5-star Eratap resort include Tana Russet Plaza and Port Vila Market.

Bungalow, 1 Bedroom, Beachside

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Bungalow, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Bungalow, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Aquana Beach Resort ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aquana Beach Resort

Everyone (4) Couples (1) Family (7)
2 out of 5

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by The Aquana Family and Team

We are very sorry to see that Aquana didn't fulfill your expectations. If you could give us more feedback that would be fantastic to enable us to improve our services. Best Regards,

5 out of 5
Service, nannies were superb. Kids had a ball and didn’t want to leave Accommodation clean but not 5 star

Posted by , from Melbourne on 7 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by The Aquana Family and Team

Thank you very much for your feedback - we are delighted to hear that your kids had a ball with our nannies and therefore enable you to have a well deserved break. Wishing you and your family only the very best!

4 out of 5

Posted by on 3 Nov. 2018

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Comment from Hotel Management

7 Nov. 2018 by Aquana Family and Staff

Thank you very much for leaving us a review. We hope you enjoyed your stay and hope that we will be able to welcome you one day back. Best Regards,

5 out of 5

Relaxed family resort

Pros: Low key atmosphere, lovely staff. Got to know other families
Cons: The road in, tough on Hire cars. Needs large potholes repaired.
Location: Loved having access by kayak to Island across the lagoon - winding path through tropical shrubs to swimming Beach on the other side magic.
We were looking for a smaller resort with access to all the simple water activities, to share our 70th birthdays with our daughters and their families (5 children ages 3 to 11) Aquana was perfect, a safe environment with lots to do : on land all children participated in lovely activities organised by Valerie & her skilled team of Nannies ; on the lagoon lots of kayaking & paddle-boarding. Good food, enjoyable evening entertainment enhanced the stay. Because we hired cars we could access Zipline & Mele Cascades though road access to resort is a challenge.

Posted by , from Australia on 19 Jul. 2017

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Comment from Hotel Management

22 Jul. 2017 by Fabienne BRUGGER

Dear Brennan, thank you very much for your e-mail and lovely feedback. It is very rewarding for us to be able to contribute to a memorable holiday experience. On a positive note :-) - we were promised that the road to Aquana should be tar sealed by the end of August. Wishing you and the whole family only the best and hope we will see each other one day again. Best Regards

4 out of 5
Pros: Friendly and helpful staff, clean rooms.
Location: The resort is about 20 minutes out from town but they do run a free shuttle bus service at 9.30am. Otherwise you have to pay for a bus.
An excellent place to stay especially for families with very young children. The nannies are amazing and always on hand to watch your children. The staff are very friendly and helpful. Can arrange any tours you may want to go on. Food in restaurant is delicious.

Posted by , from Australia on 14 Jul. 2017

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Comment from Hotel Management

22 Jul. 2017 by Fabienne BRUGGER

Der Ann-Maree, thank you very much for your feedback - we are delighted that you enjoyed your stay with us. Wishing you and the whole family only the best and hope we will see each other one day again. Best Regards

5 out of 5

amazing hotel with wonderfully attentive staff

Amazing location, Such friendly and attentive staff- they couldn't do enough for us. Whisk the kids away to have fun while you relax round the pool with a cocktail! The kayaks and paddle boards were perfect for exploring the island opposite the resort- kids loved falling in to the safe lagoon and splashing about. Great snorkelling off island in front of resort too. Recommend getting a taxi transfer from airport (about 4,000 VT) rather than the resort's transfer tho.

Posted by , from sydney on 4 Sep. 2016

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5 out of 5

An ideal family resort.

Pros: The best features of this resort are the Nannies, the restaurant and the trips to the nearby island for snorkeling.
Cons: A better road leading to the resort (obviously not their fault) and a sign from the main road for self drivers.
Location: The Blue Lagoon is a 25 minute drive east and well worth the visit. Eratap Resort is a short drive away but is adults only most of the year.
We stayed at Aquana for 8 days with our 18 month old daughter and would thoroughly recommend it. If our daughter had not been unwell (and perhaps had been a bit older), it would have been the most relaxing holiday ever! The resort is beautiful and very well maintained. The facilities, including the pool and trampoline, were of high quality and beautifully kept. The staff are great- the front desk staff were so helpful when our daughter was unwell, the restaurant staff never failed to accommodate our requests, and the nannies are so warm and friendly and tireless! A particular highlight for us was the restaurant. As "foodies" we were a little concerned about being "trapped" at one restaurant, but we were very pleasantly surprised. The menu is broad and the dishes were, almost without fail, very well done. The trips out to a nearby island for snorkeling (at no extra cost) were a highlight.

Posted by , from Auckland, NZ on 24 Sep. 2015

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5 out of 5
Pros: Staff were amazing, friendly and helpful. The nanny service was perfect!
Cons: A little far from Port Vila and bumpy road to the resort.
Location: Tranquil
Facilities: Home away from home, not 5* luxury but love it; Value: Fantastic; Service: Go the extra mile; Cleanliness: Spotless; the food and beverages at restaurant was fantastic- fine dining quality

Posted by , from Australia - VIC - Melbourne on 12 Aug. 2013

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5 out of 5
Pros: Service was fantastic, staff are super friendly and helpful.
Cons: Would be nice to walk to a sandy beach instead of needing a kayak to the neighbouring island
Location: Tranquil
Facilities: Nice ; Value: Affordable; Service: Go the extra mile, Outstanding; Cleanliness: Beautiful; Place is remote which means you can relax in quiet surrounding, just great!

Posted by , from Australia - NSW - Sydney on 23 Jul. 2013

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4 out of 5
Pros: Pleasant staff and owners. Smaller resort with personal touch.
Cons: Still a bit under development. In 6 months time it should be a much better place (July 2012 visit)
Location: Tranquil, Good views
Facilities: Unpretentious; Value: Affordable; Service: Professional, Friendly, Courteous; Cleanliness: Tidy, Clean, Neat; A Freindly place and good for families, without being over the top with kids running around. Never going to be 5 star but by no means low rent

Posted by , from Australia - NSW - Sydney on 30 Aug. 2012

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About the Aquana Beach Resort

Location Eratap Road, Eratap, Efate

Property Features

Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Aquana Beach Resort with activities like surfing/boogie boarding, snorkeling, and kayaking. Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Eratap resort.

  • 1 floor
  • 8 guestrooms or units
  • 9 buildings
  • Built in 2011
  • Continental breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Separate living room1
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Port Vila (VLI-Bauerfield) (16.6 km / 10.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Aquana Beach Resort offers 8 accommodations with DVD players and minibars. Rooms open to furnished balconies. These individually decorated accommodations have separate living rooms. 32-inch LCD televisions come with satellite channels and video-game consoles. Bathrooms include showers, designer toiletries, and complimentary toiletries. This Eratap resort provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Dining room
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer available
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 10 AM.

Aquana - This beachfront restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 5:30 PM.
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests should notify this property in advance of their anticipated arrival time.

The front desk at this property is open daily from 7:30 AM - 5:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for VUV 2500.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No lifts
  • Debit cards not accepted
  • Cash or credit card deposit required
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VUV 2000 per person (one way)
  • Airport shuttle fee per child: VUV 1000 (one-way), (from 2 to 12 years old)
  • Late check-out fee: VUV 500 (subject to availability)
  • Rollaway bed fee: VUV 2500.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aquana Beach Resort Resort
  • Aquana Beach Eratap
  • Aquana Beach Resort
  • Aquana Beach Resort Eratap
  • Aquana Beach Resort Eratap
  • Aquana Beach Resort Resort Eratap

You should know

  • Aquana Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.