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4.3 out of 5

"Facilities: Typical; Value: Reasonable; Service: Inoffensive, Helpful, Polite; Cleanliness: Tidy, Clean, Neat; " More

By Susan, from New Zealand - Auckland on Mon 05 Aug 2013

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Hotel Description

A luxury stay in Ratua Island awaits you at Ratua Island Resort and Spa. You'll find Unity Park and Luganville Market in the vicinity. Highlights at this beachfront hotel include a full-service spa, a private beach, and a restaurant.

Patios, ceiling fans, and safes are featured in all 16 individually decorated rooms. Nice touches include bathrobes and free toiletries. Minibars, phones, and desks are also available.

A day of pampering at Sunny Spa can include hot stone massages, beachside massages, body scrubs, and facials along with access to the spa tub. The hotel's own beach bar and bar/lounge are nice places to enjoy a drink. Enjoy the marina along with access to kayaking and rowing/canoeing. Plus you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 10 AM. There's also the convenience of an airport shuttle.

Sights in the vicinity of this 5-star Ratua Island hotel include Millennium Cave Tour Office and SS President Coolidge.

Deluxe Villa, 1 King Bed, Ocean View, Beachfront

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$645* Per night/room 22 Feb. - 23 Feb.

Grand Beachfront Villa

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Villa, 2 Bedrooms, Courtyard View, Courtyard Area

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Villa, 2 Bedrooms, Ocean View, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 6 Max

Ratua Island Resort and Spa ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ratua Island Resort and Spa

Everyone (3) Couples (4) Family (2)
5 out of 5
Pros: Amazing cusine, friendly staff, bewutiful location & excellent house reef!
Location: Beautifully presented

Posted by , from Australia - ACT - Canberra on 10 Dec. 2013

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4 out of 5
Pros: Great location and interesting accommodation. Excellent spa. Staff were all very nice and friendly and resort was clean and tidy.
Cons: Food. Really needs a lot of work on the food front. Breakfast was the best meal but the lunch and dinner were adequate but not great.
Location: Tranquil, Good views
Facilities: Typical; Value: Reasonable; Service: Inoffensive, Helpful, Polite; Cleanliness: Tidy, Clean, Neat;

Posted by , from New Zealand - Auckland on 5 Aug. 2013

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4 out of 5
Pros: Location
Cons: Communication of meal plan arrangements
stunning location if you want to get away from it all, ensure you arrange the meal plan immediately on arrival

Posted by , from Australia - QLD - Brisbane on 13 Nov. 2012

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4 out of 5
Pros: Remote
Location: Tranquil
Facilities: Everyday; Value: Acceptable price; Service: Polite; Cleanliness: Beautiful;

Posted by on 22 Aug. 2012

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5 out of 5
Pros: Locally grown organic food, views, privacy
Cons: Everything takes longer, island time...
Location: Perfect
Facilities: State of the art; Value: Expensive but worth it; Service: Friendly, Island time; Cleanliness: Pristine; Do every activity you can, well worth it, so much to do on the island

Posted by , from Australia - NSW - Sydney on 12 Aug. 2012

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5 out of 5
Pros: The most unique place I have ever stayed at. If you are thinking of going dont hesitate.
Cons: Nothing
Location: Outstanding, Absolute heaven
Facilities: Distinctive, The most unique place.; Value: Affordable;

Posted by , from Australia - VIC - Melbourne on 20 Jul. 2012

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5 out of 5
Pros: Beautiful traditional Indonesian homes and buildings in a stunning location.
Location: Away from it all, Inspiring, Outstanding
Facilities: Delightful; Service: Respectful, Friendly; Cleanliness: Beautiful; A range of activities. Minimal boat traffic. Peaceful and very special.

Posted by , from New Zealand - Auckland on 16 Jul. 2012

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3 out of 5
Location: Tranquil, Good views
Facilities: Typical; Value: Reasonable; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant;

Posted by , from New Caledonia on 7 Jun. 2012

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4 out of 5
Pros: Stunning private beach front views in lovely old timber huts, Great snorkeling,if you need anything, just ask
Cons: Flies at meal times, although staff covered food and did there best to remove dirty dishes when finished eating.
Location: Inspiring
Facilities: Distinctive; Service: Respectful, Friendly, Courteous; Cleanliness: Pleasant; a very Definetly will return here, very relaxing holiday, secluded beaches, lots of things to do if you want

Posted by , from Australia - QLD - Brisbane on 15 May 2012

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About the Ratua Island Resort and Spa

Location Luganville, Ratua Island, Espiritu Santo

Property Features

Walk outside to smell the salt air and watch the ocean waves from the hotel's beach. You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). At Ratua Island Resort and Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and windsurfing. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a garden and a terrace. Smoking is allowed in designated areas at this 5-star Ratua Island hotel.

  • 1 floor
  • 16 guestrooms or units
  • Built in 2009
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Luganville (SON-Santo-Pekoa Intl.)
  • Property shuttles: Airport shuttle and beach shuttle
  • Parking:

Room Amenities

Ratua Island Resort and Spa offers 16 accommodations with minibars and bathrobes. Rooms open to patios. Each accommodation is individually furnished and decorated. Business-friendly amenities include desks, safes, and phones. Bathrooms include showers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers. Cribs/infant beds (complimentary) are also available.

  • Private patio
  • Minibar
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Yacht Club - This restaurant is located on the beach. Guests can enjoy drinks at the bar.

Spa Services

  • Hot stone massage
  • Spa tub in spa
  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 8 PM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM.

Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 8 PM.

Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for VUV 10000 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Airport shuttle transfer per adult: VUV 5000 (roundtrip)
  • Airport shuttle transfer per child: VUV 3000 (roundtrip), (from 5 to 11 years old)
  • Resort fee: VUV 13000 per person, per night

The resort fee includes:

  • Breakfast
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a mandatory meal plan fee of VUV 10000 per adult, per night, or VUV 5000 for children aged 5-12 years old. This fee is collected at the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: VUV 3000 for adults and VUV 1500 for children (approximately)
  • Airport shuttle fee: VUV 5000 per person (roundtrip)
  • Airport shuttle fee per child: VUV 3000 (roundtrip), (from 5 to 12 years old)
  • Rollaway bed fee: VUV 10000 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ratua Private Island Hotel
  • Ratua Private Island Hotel Ratua Island
  • Ratua Private Island Ratua Island
  • Ratua Island Resort
  • Ratua Private Island
  • Ratua Island Spa Ratua Island
  • Ratua Island Resort and Spa Hotel
  • Ratua Island Resort and Spa Ratua Island
  • Ratua Island Resort and Spa Hotel Ratua Island

You should know

  • To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Ratua Island Resort and Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.