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4.6 out of 5

"We loved the setting of the resort. The staff were always helpful. We had a really relaxing stay. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A family-friendly stay in Tanna Island awaits you at White Grass Ocean Resort. You'll be 8 km (5 mi) from Lowanatom Church and 11.5 km (7.1 mi) from Lenakel Port. Highlights at this beach resort include a restaurant, an outdoor swimming pool, and free self parking.

All 20 rooms feature free WiFi, patios, and coffee/tea makers. Refrigerators, ceiling fans, and safes are also available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. For a drink, you can stop by the resort's own bar/lounge. Enjoy access to ecotours, mini golf, and kayaking. Other amenities include free WiFi in public areas, free use of bicycles, and laundry facilities. There's also the convenience of a free airport shuttle.

With a stay at this 3.5-star Tanna Island resort, you'll be 36.7 km (22.8 mi) from Mt. Yasur.

Family Bure

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Ocean View Bure (Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Ocean View Bure (Triple)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

White Grass Ocean Resort ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for White Grass Ocean Resort

Everyone (5) Couples (10) Family (2)
5 out of 5
We loved the setting of the resort. The staff were always helpful. We had a really relaxing stay.

Posted by on 2 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by Sabine & Wayne

Thank you for taking the time to write a review. We are very happy that you enjoyed your time with us!

5 out of 5
Great way to experience Tanna. Not cheap, but great value for money

Posted by , from australia on 29 Jul. 2018

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4 out of 5

Beautiful resort in wilderness

Everything was good, unique bungalow warm and helpful staff. But everything here are expensive than other resort. I could understand because you find nowhere to eat no convenience store except in this resort.

Posted by on 13 Feb. 2018

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3 out of 5

Hotel is nice for a short stay

Hotel is probably the nicest on Tanna, but for the price, should be cleaner. Our main issue was the food, as there are no other options nearby, and it was very expensive (and not great quality). Menu looked great, but the meals that arrived were disappointing.

Posted by , from Australia on 22 Nov. 2017

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4 out of 5

Slice of Paradise

Lovely little resort in remote location. Activities exceptionally well organised. Charming rooms and great hot water shower for Tanna. Very good massage in spa by therapist. Food good but usually overcooked and avoid the rubbery eggs for breakfast. The toast and bread are fresh made and taste great. Restaurant staff will eventually come and take your order and then steadfastly avoid eye contact the rest of your meal and whip your plates in and out with barely an opportunity to ask for a drink or dessert. They are lovely people so may just be an issue of lack of training or cultural resistance. They will not think to ask about replacing empty drinks, if you want dessert or anything else during your meal or during the lengthy period waiting for it to arrivevetc and it can be very hard to attract their attention to make any such request which can prove rather frustrating. A dessert ordered by a couple will never occur to them to bring 2 spoons or to ask any ordinary common sense questions.

Posted by , from Sydney on 2 Aug. 2017

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5 out of 5
Pros: The smiling staff, the views, and of course, the volcano!
Cons: The managementy - both of them were seriously unfriendly and didn't smile once. You are working in a paradise, make a bit more of an effort.
Location: Away from it all

Posted by , from Australia - ACT - Canberra on 15 Jan. 2015

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5 out of 5
Pros: Snorkelling
Cons: Internet
Location: Away from it all
Facilities: Good; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful; Great tour to Mt Yasur

Posted by , from Australia - NSW - Sydney on 1 Aug. 2014

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5 out of 5

Posted by , from Australia - VIC - Melbourne on 24 Jun. 2014

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4 out of 5
Pros: Natural environment
Cons: None
Location: Away from it all
Facilities: Unpretentious; Value: Affordable; Service: Friendly; Cleanliness: Pleasant; Out standing natural environment

Posted by , from Australia - NSW - Regional NSW on 25 May 2014

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5 out of 5
Pros: Location and aspect
Cons: After 3 nights the flies are a bit much to cope with.
Fantastic setting

Posted by , from Australia - QLD - Regional QLD on 28 Jan. 2014

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About the White Grass Ocean Resort

Location White Grass, Tanna Island, Tanna

Property Features

White Grass Ocean Resort offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly White Grass Ocean Resort. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3.5-star Tanna Island resort is smoke free.

  • 20 guestrooms or units
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tanna (TAH) (0.9 km / 0.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

White Grass Ocean Resort offers 20 accommodations with safes and ceiling fans. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Bathrooms include showers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private patio
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Onsite venue - This restaurant overlooks the ocean.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests are asked to contact the resort directly prior to arrival to advise flight arrival details, so that a driver can be sent to the airport to meet you.

Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for VUV 3700 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at White Grass Ocean Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Property is cleaned with disinfectant
  • One child stays free
  • Property does not follow sanitisation practices of any association
  • UnionPay
  • Staffed front desk
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: VUV 3700 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grass Ocean
  • White Grass Ocean
  • White Grass Ocean Resort
  • White Grass Ocean Resort Tanna Island
  • White Grass Ocean Tanna Island
  • White Grass Resort
  • White Grass Ocean Hotel Tanna Island
  • White Grass Ocean Tanna
  • White Grass Ocean Resort Tanna
  • White Grass Ocean Resort Resort
  • White Grass Ocean Resort Tanna Island
  • White Grass Ocean Resort Resort Tanna Island

You should know

  • To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation.
  • White Grass Ocean Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.