4/10 Poor
Jaylene
Travelled with family, Travelled with family and small children
22 Aug 2025
Disliked: Cleanliness, staff & service
Check in and check out were easy processes. Appreciate that they offer family rooms, though they look nothing like advertised. Room price was the highest I have ever paid for a night, and the room was likely the filthiest and most run down. Thankfully it was for one night only, with a morning flight. The bedding was clean, but there was a filthy, stained chair and carpets that had not been properly vacuumed/cleaned...shampoo crud in the corner of the tub, some sort of crud on the wall under the desk, stains on the bathroom wall...broken lampshade. I informed the front desk staff member and she offered no help. She was sitting with an opened package of snacks. There was an apology when I raised the issue with new staff in the morning, and I was told that the issue had been noted.
We stayed at another Premiere Inn at Oxford, and the room was refurbished and clean. This property in South Queensferry needs attention...or at least room 114 does. I will say we had a good experience at Brewer's Fayre. The food was good, and service as well. But based on the state of our room, I would not recommend this hotel.
Jaylene
Stayed 1 night in Aug 2025