"I didn’t like the fact that we paid full price for a tiny room and there was no restaurant on site. No information at reception just passed a piece o
...
"
More
At Novotel Darwin Airport you'll be within a 20-minute walk of Marrara Sports Complex and 4.7 km (2.9 mi) from Casuarina Beach. Highlights at this hotel include a restaurant, free self parking, and a free airport shuttle.
The restaurant, Loong Fong Restaurant, serves local cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. 2034 square feet (189 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find WiFi in public areas, a coffee shop/cafe, and laundry facilities. Full breakfast is available daily between 6:00 AM and 10 AM.
With a stay at this 4-star Eaton hotel, you'll be 9.7 km (6 mi) from Mindil Beach and 11.7 km (7.3 mi) from Darwin Waterfront.
Novotel Darwin Airport ratings based on 587 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Darwin Airport
Everyone (387)Couples (82)Business (4)Family (98)
5 out of 5
Posted by Samantha on 1 Jun. 2022
Was this review helpful to you?
3 out of 5
I didn’t like the fact that we paid full price for a tiny room and there was no restaurant on site. No information at reception just passed a piece of paper and told where the room was.
Posted by Cheryl on 26 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Cheryl,
We very much appreciate your comments regarding your stay at Novotel Darwin Airport.
We are delighted you enjoyed your stay however I do apologies that our Front Office did not show our customer service we adhere at Accor ; rest assured I have passed this feedback on to our Front Office Manager.
We truly look forward to welcoming you back again soon.
Sincerely,
Erich Friedl
5 out of 5
Staff were very helpful and it was close to airport.
Posted by Deborah on 13 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Guest,
We very much appreciate your comment regarding your stay at the Novotel Darwin Airport.
We are delighted you enjoyed the majority of your stay.
We do hope that you choose to stay at Novotel Darwin Airport again very soon.
Sincerely,
Erich Friedl
General Manager
2 out of 5
Waited 45 minutes for the airport shuttle bus we were told was on its way. Between the other party and I, we called to check three times and were told each time that it was either “coming” or that they were “sending it right away”, eventually we just walked. The walk is short and, even though we were both travelling alone with toddlers, would have much preferred to have just been told the bus wasn’t coming/available from the start.
Posted by Courtney on 12 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Courtney,
Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sincerely,
Erich Friedl
General Manager
Novotel and Mercure Darwin Airport
5 out of 5
Close to airport very good resturant good service thanks
Posted by Peter on 5 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Guest,
We very much appreciate your review regarding your stay at the Novotel Darwin Airport.
We are delighted you enjoyed the majority of your stay.
We do hope that you choose to stay at Novotel Darwin Airport again very soon.
Sincerely,
Erich Friedl
General Manager
4 out of 5
Nice and close to Darwin Airport (walking distance). The accommodation is very basic but fine for an overnight layover. The only issue is the lack of dining options or room service if you fly in late. While the Novotel isn't terrible, for similar money I would recommend staying next door at the Mercure as it has less of a sterile hotel feel about it and is more like a resort.
Posted by Tim on 5 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Tim,
Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sincerely,
Erich Friedl
General Manager
Novotel and Mercure Darwin Airport
2 out of 5
Liked availability of a gym and restaurant, staff polite, bus transfer. Hated - outdated room, lighting poor very dark making it difficult to read, a door stop near the desk and kept stubbing my toe on it. bed uncomfortable, pillows unbelievably poor.
Posted by Cynthia on 31 Mar. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Cynthia,
Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sincerely,
Erich Friedl
General Manager
Novotel and Mercure Darwin Airport
3 out of 5
Have stayed before and enjoyed the stay. Staff very friendly and helpful. Great location as walking distance to the Darwin Airport. Unfortunately, the room was next to the plant room. It resulted in the bedhead wall being warm. Even to the extent that the bedhead, mattress and pillows were warm. Added to this could hear the continuous hum of the hotel air cibditioning. Will stay again but ensure not next to the plant room.
Posted by Peter on 20 Mar. 2022
Was this review helpful to you?
Comment from Hotel Management
1 May 2022
by Erich Friedl
Dear Peter,
Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sincerely,
Erich Friedl
General Manager
Novotel and Mercure Darwin Airport
5 out of 5
Perfect reset before getting on a plane for home.
Posted by Anastasia on 23 Jan. 2022
Was this review helpful to you?
Comment from Hotel Management
26 Jan. 2022
by Operation Manager
Dear Anastasia,
We very much appreciate your comments regarding your stay at the Novotel Darwin Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alex Murray
Operation Manager
Novotel and Mercure Darwin Airport
4 out of 5
I phoned for the free shuttle, waited 30 min phoned back and was told the shuttle had been to the airport. I was outside the whole time and it hadnt been at all then i was told the vehicle had to go in for servicing. On departure i got the free shuttle to the airport told the driver the story, he was surprise and said the shuttle is 24/7 i will look into why no one picked you up. Other than that its an ok hotel
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have WiFi for a fee. Event space at this hotel measures 2034 square feet (189 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Novotel Darwin Airport. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 4-star Darwin hotel.
131 guestrooms or units
2034 sq ft of conference space
189 sq m of conference space
Poolside lounge chairs
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Wedding services available
Convenience store
Terrace
Gift shop
Newspapers in lobby (free)
ATM
Elevator
Smoking in designated areas
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Grocery/convenience store
Laundry facilities
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Property shuttles: Free airport shuttle
Parking: Free self parking
Room Amenities
Novotel Darwin Airport offers 131 accommodations with complimentary newspapers and coffee/tea makers. Plasma televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
In-room dining (limited hours)
Plasma television
Cable channels
Coffee maker
Bathtub or shower
Rainfall showerhead
Cribs (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10 AM.
Loong Fong Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
There is no front desk at this property. Guests will receive lockbox information.
This property does not have a front desk. Guests can access their accommodation through a private entrance.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Cribs (infant beds) are available for AUD 19.5 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Number of children who can stay for free – 2
Debit cards not accepted
Private entrance
LGBTQIA friendly
Property is cleaned with disinfectant
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 13 and AUD 25 per person (approximately)
Fee for in-room wireless Internet: AUD 14.95 per night (rates may vary)
Fee for wireless Internet in public areas: AUD 14.95 per night (rates may vary)
Early check-in is available for a fee (subject to availability, amount varies)
Crib (infant bed) fee: AUD 19.5 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Darwin Airport Hotel
Darwin Airport Hotel Rydges
Darwin Airport Rydges
Darwin Airport Rydges Hotel
Hotel Darwin Airport
Rydges Darwin Airport
Novotel Darwin Airport Hotel Marrara
Rydges Hotel Darwin Airport
Novotel Darwin Airport Eaton
Novotel Darwin Airport Marrara
Novotel Darwin Airport Hotel
Novotel Darwin Airport Eaton
Novotel Darwin Airport Hotel Eaton
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
UNESCO Sustainable Tourism Pledge
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
There was an error importing /Darwin-Hotels-Novotel-Darwin-Airport.h2930267-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Darwin-Hotels-Novotel-Darwin-Airport.h2930267-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Novotel Darwin Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Darwin Airport uses enhanced cleaning measures. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed.
Yep, Novotel Darwin Airport has a free self car park.
The closest beach to Novotel Darwin Airport is Casuarina Beach (5.6 km).
A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Novotel Darwin Airport.
You bet! With amenities like a corner/local shop and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Novotel Darwin Airport is a hit with families.
Sure does, full brekkie is on offer daily between 6:00 AM and 10 AM.
Yep, there's a free airport shuttle that runs 24 hours a day on request.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change).
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
