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4.3 out of 5

"I didn’t like the fact that we paid full price for a tiny room and there was no restaurant on site. No information at reception just passed a piece o ... " More

By a verified traveller on Tue 26 Apr 2022

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Hotel Description

At Novotel Darwin Airport you'll be within a 20-minute walk of Marrara Sports Complex and 4.7 km (2.9 mi) from Casuarina Beach. Highlights at this hotel include a restaurant, free self parking, and a free airport shuttle.

The restaurant, Loong Fong Restaurant, serves local cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. 2034 square feet (189 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find WiFi in public areas, a coffee shop/cafe, and laundry facilities. Full breakfast is available daily between 6:00 AM and 10 AM.

With a stay at this 4-star Eaton hotel, you'll be 9.7 km (6 mi) from Mindil Beach and 11.7 km (7.3 mi) from Darwin Waterfront.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$272* Per night/room 3 Aug. - 4 Aug.

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Darwin Airport ratings based on 587 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Darwin Airport

Everyone (387) Couples (82) Business (4) Family (98)
5 out of 5

Posted by on 1 Jun. 2022

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3 out of 5
I didn’t like the fact that we paid full price for a tiny room and there was no restaurant on site. No information at reception just passed a piece of paper and told where the room was.

Posted by on 26 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Cheryl, We very much appreciate your comments regarding your stay at Novotel Darwin Airport. We are delighted you enjoyed your stay however I do apologies that our Front Office did not show our customer service we adhere at Accor ; rest assured I have passed this feedback on to our Front Office Manager. We truly look forward to welcoming you back again soon. Sincerely, Erich Friedl

5 out of 5
Staff were very helpful and it was close to airport.

Posted by on 13 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Guest, We very much appreciate your comment regarding your stay at the Novotel Darwin Airport. We are delighted you enjoyed the majority of your stay. We do hope that you choose to stay at Novotel Darwin Airport again very soon. Sincerely, Erich Friedl General Manager

2 out of 5
Waited 45 minutes for the airport shuttle bus we were told was on its way. Between the other party and I, we called to check three times and were told each time that it was either “coming” or that they were “sending it right away”, eventually we just walked. The walk is short and, even though we were both travelling alone with toddlers, would have much preferred to have just been told the bus wasn’t coming/available from the start.

Posted by on 12 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Courtney, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

5 out of 5
Close to airport very good resturant good service thanks

Posted by on 5 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Guest, We very much appreciate your review regarding your stay at the Novotel Darwin Airport. We are delighted you enjoyed the majority of your stay. We do hope that you choose to stay at Novotel Darwin Airport again very soon. Sincerely, Erich Friedl General Manager

4 out of 5
Nice and close to Darwin Airport (walking distance). The accommodation is very basic but fine for an overnight layover. The only issue is the lack of dining options or room service if you fly in late. While the Novotel isn't terrible, for similar money I would recommend staying next door at the Mercure as it has less of a sterile hotel feel about it and is more like a resort.

Posted by on 5 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Tim, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

2 out of 5
Liked availability of a gym and restaurant, staff polite, bus transfer. Hated - outdated room, lighting poor very dark making it difficult to read, a door stop near the desk and kept stubbing my toe on it. bed uncomfortable, pillows unbelievably poor.

Posted by on 31 Mar. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Cynthia, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

3 out of 5
Have stayed before and enjoyed the stay. Staff very friendly and helpful. Great location as walking distance to the Darwin Airport. Unfortunately, the room was next to the plant room. It resulted in the bedhead wall being warm. Even to the extent that the bedhead, mattress and pillows were warm. Added to this could hear the continuous hum of the hotel air cibditioning. Will stay again but ensure not next to the plant room.

Posted by on 20 Mar. 2022

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Comment from Hotel Management

1 May 2022 by Erich Friedl

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

5 out of 5
Perfect reset before getting on a plane for home.

Posted by on 23 Jan. 2022

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Comment from Hotel Management

26 Jan. 2022 by Operation Manager

Dear Anastasia, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operation Manager Novotel and Mercure Darwin Airport

4 out of 5
I phoned for the free shuttle, waited 30 min phoned back and was told the shuttle had been to the airport. I was outside the whole time and it hadnt been at all then i was told the vehicle had to go in for servicing. On departure i got the free shuttle to the airport told the driver the story, he was surprise and said the shuttle is 24/7 i will look into why no one picked you up. Other than that its an ok hotel

Posted by on 6 Jan. 2022

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Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have WiFi for a fee. Event space at this hotel measures 2034 square feet (189 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Novotel Darwin Airport. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 4-star Darwin hotel.

  • 131 guestrooms or units
  • 2034 sq ft of conference space
  • 189 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Darwin Airport offers 131 accommodations with complimentary newspapers and coffee/tea makers. Plasma televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10 AM.

Loong Fong Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

There is no front desk at this property. Guests will receive lockbox information.

This property does not have a front desk. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 19.5 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Private entrance
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 13 and AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 14.95 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 19.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Darwin Airport Hotel
  • Darwin Airport Hotel Rydges
  • Darwin Airport Rydges
  • Darwin Airport Rydges Hotel
  • Hotel Darwin Airport
  • Rydges Darwin Airport
  • Novotel Darwin Airport Hotel Marrara
  • Rydges Hotel Darwin Airport
  • Novotel Darwin Airport Eaton
  • Novotel Darwin Airport Marrara
  • Novotel Darwin Airport Hotel
  • Novotel Darwin Airport Eaton
  • Novotel Darwin Airport Hotel Eaton

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.