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Residence Inn by Marriott Cincinnati Downtown/The Phelps

3.5 star property
Hotel with free breakfast, steps from Lytle Park

Photo gallery for Residence Inn by Marriott Cincinnati Downtown/The Phelps

Relax on the patio with wicker sofas, chairs, and tables, surrounded by lanterns and umbrellas.
Enjoy a stylish dining experience in this modern kitchen and dining area, featuring a central island bar and elegant stained glass window.
Enjoy panoramic city views from this rooftop terrace, featuring a fire pit, comfortable seating, and a glass railing.
Enjoy panoramic views of the city from this rooftop terrace, featuring comfortable seating and a stunning cityscape.
Experience the grandeur of our lobby, featuring a stunning chandelier, comfortable seating, and beautiful stained glass windows.

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Pet-friendly
The current price is AU$276
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
506 East 4th Street, Cincinnati, OH, 45202
  • Heritage Bank Center
    ‪5 min walk‬
  • Great American Ball Park
    ‪5 min walk‬
  • Newport Aquarium
    ‪17 min walk‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, River View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Non Smoking, River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 98 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Park View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Park View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Park View

42-inch LCD TV with digital channels, TV, pay films

Suite, 1 Bedroom, Non Smoking, Park View

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms (Mobility/Hearing Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 98 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(44 reviews)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 98 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Park View

In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking, Park View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Cincinnati

Residence Inn by Marriott Cincinnati Downtown/The Phelps puts you in the heart of Cincinnati, within steps of Lytle Park and Taft Museum of Art. Highlights at this hotel include a restaurant, a complimentary breakfast and in-room kitchens. .The Phelps Bar serves American cuisine and is open for dinner. Top of the Park-Seasonal is the hotel's own rooftop bar. 1152 square feet (107 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 3.5-property class Downtown Cincinnati hotel include Taft Theatre and Sawyer Point.

What's nearby

  • Heritage Bank Center - 5 min walk - 0.4 km
  • Great American Ball Park - 5 min walk - 0.4 km
  • Fountain Square - 10 min walk - 0.8 km
  • Hard Rock Casino Cincinnati - 12 min walk - 1.1 km
  • Newport Aquarium - 17 min walk - 1.5 km

Getting around

  • 247 Telemarketing Tram Stop - 6 min walk
  • Cincinnati Union Terminal - 9 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 20 min drive

Restaurants

  • ‪Reds Brewery District - ‬11 min walk
  • ‪Machine Room Grille - ‬9 min walk
  • ‪Skyline Chili - ‬5 min walk
  • ‪Wild Eggs - ‬5 min walk
  • ‪Bootleggers Bar - ‬10 min walk

About this property

Residence Inn by Marriott Cincinnati Downtown/The Phelps

Hotel with free breakfast, steps from Lytle Park
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1152 square feet (107 square metres) and includes conference space. A fitness centre, a rooftop terrace, and barbecue grills are also featured at the business-friendly Residence Inn by Marriott Cincinnati Downtown/The Phelps. For a fee, parking is available.

This 3.5-star Cincinnati hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 11 levels
  • Conference rooms
  • 1152 sq ft of conference space
  • 107 sq. m of conference space
  • Built in 2011
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Residence Inn by Marriott Cincinnati Downtown/The Phelps offers 134 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds and dining tables. 42-inch LCD televisions come with digital channels and pay-per-view films. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cincinnati hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 42 per day)

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Phelps Bar
  • Top of the Park-Seasonal

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Dining table
  • Free cot
  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,152 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100.00 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 42 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Cincinnati Downtown
Residence Inn Marriott Hotel Cincinnati Downtown
Residence Inn Marriott Cincinnati Downtown Aparthotel
Residence Inn Marriott Cincinnati Downtown
Residence Inn Marriott Downtown/The Phelps
Residence Inn Marriott Cincinnati Downtown/The Phelps Aparthotel
Residence Inn Marriott Downtown/The Phelps Aparthotel
Residence Inn Marriott Cincinnati Downtown/The Phelps
Residence Inn by Marriott Cincinnati Downtown
Resince by riott Cincinnati
Residence Inn by Marriott Cincinnati Downtown/The Phelps Hotel

Frequently asked questions

What is the cancellation policy at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

Residence Inn by Marriott Cincinnati Downtown/The Phelps offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

As of 31 July 2025, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Cincinnati Downtown/The Phelps on 24 Aug 2025 start from AU$275.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

Yep, Residence Inn by Marriott Cincinnati Downtown/The Phelps has valet parking for USD 42 per day.

Is Residence Inn by Marriott Cincinnati Downtown/The Phelps family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Residence Inn by Marriott Cincinnati Downtown/The Phelps is a hit with families.

Does Residence Inn by Marriott Cincinnati Downtown/The Phelps serve breakfast?

You bet, our guests love the free continental brekkie here! Offered on weekdays from 6:30 AM to 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

No, Residence Inn by Marriott Cincinnati Downtown/The Phelps does not offer an airport shuttle service.

Is there a bar or restaurant at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone? The bar is closed during the winter.

What time are check-in & check-out at Residence Inn by Marriott Cincinnati Downtown/The Phelps?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Residence Inn by Marriott Cincinnati Downtown/The Phelps Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 967 reviews
Rating 8 - Good. 140 out of 967 reviews
Rating 6 - Okay. 40 out of 967 reviews
Rating 4 - Poor. 10 out of 967 reviews
Rating 2 - Terrible. 18 out of 967 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

William, Powder Springs

Stayed 2 nights in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend getaway! Walkable location to many attractions
Stayed 1 night in Apr 2025

8/10 Good

Najnin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Primitiva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and accommodating
Stayed 2 nights in Apr 2025

10/10 Excellent

Tejuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and close to show venue!!
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! Staff were wonderful and rooftop bar is amazing!
Stayed 2 nights in Apr 2025

10/10 Excellent

Antoinette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stains on several chairs in room.
Stayed 1 night in Apr 2025

10/10 Excellent

CHIP

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!

The staff is very accommodating, and super nice!!
Stayed 1 night in Apr 2025

6/10 Okay

Jeremy

Liked: Room comfort
Disliked: Cleanliness, staff & service

Not worthy of the name

The front desk was neither friendly nor helpful. The floors and room weren’t very clean. The room was comfortable but worn down with broken drawers on the dresser. The included breakfast well above average, though.
Stayed 1 night in Mar 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing cleanliness friendliness of staff ease of parking. It was just the best experience in a hotel that I’ve had so far.
Stayed 1 night in Apr 2025

10/10 Excellent

Michaele

Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Stayed 1 night in Mar 2025

6/10 Okay

OR

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty old and not well maintained furniture and facilities. For the price, I expected them to replace/refresh these a little more frequently. Additionally- no room cleaning during the stay. But- the staff was super friendly and we had a nice stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very nice and helpful.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place with easy access to theatre
Stayed 1 night in Mar 2025

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, five minute walk to the Reds game. Free breakfast, staff over the top friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, amenities
Nice place. Great location. Staff was extremely friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a wonderful location. The room was comfortable. The service was great and the rooftop bar was Amazing!
Stayed 2 nights in Mar 2025

10/10 Excellent

anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk, Keisha was terrific, extremely helpful
Stayed 2 nights in Mar 2025

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort

Do better Residence Inn. Disappointed.

I booked this hotel because of location. We were in town for a concert and wanted to be able to walk to the venue. The hotel was good for that. The valet parking attendant was very nice and had a great personality. He told us how to get to the venue and gave us a couple of restaurant ideas. Then things went south. Check-in is supposed to be 4:00. We arrived a little past 6:00 hoping to check in, settle into our room and get ready for the concert. But, no. We were told that our room was not available and the front desk lady had no idea when it would be ready. She suggested we change clothes in the public restroom. When we asked about a price reduction considering our room wasn’t ready even 2 hours past the posted check-in, she looked at the computer. After seeing we had booked through a 3rd party, I felt like her demeanor changed and we felt like garbage. It was brought up several times that we “booked through Expedia”. Because we booked through Hotels.com/Expedia, does that make our money less valuable to you? We had to leave our bags at the front desk and go ahead to the venue. On the receipt I have, it shows that our room was assigned at 7:48 pm. Nearly FOUR HOURS later than check-in. I really did like the location and the roof top bar was nice. But being cheated out of four hours of a $300+ hotel room is unacceptable. I bet if we tried to check-out four hours late, that would have been an issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel so had characteristics! Ipdated, rooms were large, freat view, temperature was perfect in the room, rooftop was really nice! Would definitely fo back!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and very friendly. They went above and beyond.
Stayed 2 nights in Mar 2025