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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with fitness centre and spa services

Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, pool loungers
Reception
Exterior
Grand Room
Executive Suite, 1 King Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪17 min walk‬
  • Puerto Cancun Marina Town Center
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

2 bedrooms, hypo-allergenic bedding, individually decorated

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Eco-friendly cleaning supplies
Free bottled water
Wardrobe
  • Sleeps 8
  • 4 Single Bunk Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

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About the area

Cancun

Pachamaya Holistic Wellness & Spa puts you in the heart of Cancun, within just a 10-minute stroll of Benito Juarez Municipal Building and Las Palapas Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. Enjoy the gym and pool loungers as well as access to scooter/moped rentals and yoga classes. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and fridge in a common area. Cooked-to-order breakfast is available daily between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an area shuttle. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Puerto Cancun Marina Town Center and Plaza 28.

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.5 km
  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Holistic Wellness & Spa

Adults-only hotel with fitness centre and spa services
Pachamaya Holistic Wellness & Spa offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include meeting rooms and coworking spaces.

WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Pachamaya Holistic Wellness & Spa. An area shuttle within 100 kilometres and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Free self parking is available.

This 4-star Cancun hotel is smoke free.

  • 14 guestrooms or units
  • Conference rooms
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • On-site shopping
  • No smoking on site
  • Fridge in a common area
  • Water dispenser
  • 1 conference room
  • Dining venue
Pachamaya Holistic Wellness & Spa offers 14 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Bathrooms include a shower. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Pachamaya Holistic Wellness & Spa.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Frequently asked questions

What is the cancellation policy at Pachamaya Holistic Wellness & Spa?

Pachamaya Holistic Wellness & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Pachamaya Holistic Wellness & Spa?

Yep, Pachamaya Holistic Wellness & Spa has a free self car park.

Are there any beaches close to Pachamaya Holistic Wellness & Spa?

The closest beach to Pachamaya Holistic Wellness & Spa is Delfines Beach (12.2 km).

Is there a spa on site at Pachamaya Holistic Wellness & Spa?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pachamaya Holistic Wellness & Spa have a pool?

Pachamaya Holistic Wellness & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 9:00 AM.

What makes Pachamaya Holistic Wellness & Spa a romantic place to stay?

Couples spa treatments and romance packages, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pachamaya Holistic Wellness & Spa.

Is Pachamaya Holistic Wellness & Spa family-friendly?

No, Pachamaya Holistic Wellness & Spa is an adults-only property.

Does Pachamaya Holistic Wellness & Spa serve breakfast?

Sure does, cooked-to-order brekkie is available daily between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Pachamaya Holistic Wellness & Spa?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pachamaya Holistic Wellness & Spa?

Yep, you can grab a meal at Pachamaya Holistic Wellness & Spa's onsite restaurant.

What time are check-in & check-out at Pachamaya Holistic Wellness & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pachamaya Holistic Wellness & Spa?

Cats and dogs are welcome at Pachamaya Holistic Wellness & Spa, with food and water bowls on offer.

Is there a golf course on site at Pachamaya Holistic Wellness & Spa?

There is a golf course next to Pachamaya Holistic Wellness & Spa.

Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 80 reviews
Rating 8 - Good. 21 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

LaVerne Ashlee

Stayed 2 nights in Feb 2025

8/10 Good

Ed

Travelled with partner
Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Stayed 1 night in Jan 2025

10/10 Excellent

Marian, Victoria Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chelsea

Stayed 8 nights in Jan 2025

8/10 Good

Kim

Stayed 7 nights in Jan 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

6/10 Okay

Amabel

Disliked: Cleanliness, room comfort

Cockroaches and terrible customer service

After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return.
Stayed 1 night in Dec 2024

8/10 Good

Chelsea

Stayed 1 night in Jan 2025

2/10 Terrible

david

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
Stayed 2 nights in Jan 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Tanju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Stayed 7 nights in Dec 2024

8/10 Good

Henry

Stayed 2 nights in Dec 2024

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
Stayed 1 night in Dec 2024

4/10 Poor

Julius

Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024

8/10 Good

Elaine

Liked: Cleanliness, property conditions & facilities, room comfort

Pratique!

Hôtel situé en ville, à distance de marche de la station de bus ADO. Piscine agréable. Pas de bar et musique relaxante. Chambre très grande, mais il manque un frigo, une machine à café et un téléviseur. L’hôtel est propre et propose des soins (il faudrait peut-être en laisser la liste avec les prix dans la chambre). Il est facile de se déplacer vers la zone hôtelière avec le bus. Resto attenant et plusieurs options tout près.
Stayed 2 nights in Dec 2024

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private. Great for zen and relaxation!
Stayed 2 nights in Dec 2024

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew, Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Stayed 4 nights in Nov 2024